Customer Service Accounting
Resume:
Yuly Alcantara
*** ****** ***. *****, **, *****
acqs68@r.postjobfree.com
Career Profile: Experienced customer service professional with three years of experience in banking. Looking to leverage demonstrated client relations, technical skills and accounting background to launch a career in. Proficient in Microsoft office programs (Word, Excel, Access, PowerPoint, and Outlook). Bi-lingual (English and Spanish). Strong Organizational and Communication Skills
Education
Lehman College, Bronx, NY
Bachelor of Business Administration in Accounting and Business Law 05/2014
Borough Manhattan Community College, New York, NY
Associate in Applied Science in Business Administration 08/2012
Related courses
Advance Accounting, Computer-Based Accounting, Intermediate Accounting, Commercial Transitions, and corporate Finance
Professional Association
Member of Association of Latino Professionals in Finance and Accounting (ALPFA)
Work Experience:
Citibank New York, NY
Relationship Banker 02/2012- Current
• Conduct interaction with all new and existing customers to facilitate opening of accounts, loans, investments, Mortgages and other product areas to ensure an outstanding customer experience.
• Achieve personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective calling techniques and leveraging bank products and services
• Resolve customer complaints, issues promptly and effectively
• Manage and exceed all sales and service functions and goals
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Assisting Branch Manager prepares for audit and filling out report for the branch
• Supervise and coach a team on the proper behaviors, sales techniques, service expectations and compliance guidelines
Walgreens Pharmacy New York, NY
Sr. Beauty Advisor/ Reset and Revision clerk 05/2009 – 07/2013
• Established relationships with customers to market new products and consistently exceeded customer expectations
• Assisted vendors and warehouses weekly truck receiving, rotate stock according to procedures, and removed outdated products from the shelves to keep the department clean and full stock
• Efficiently completed resets and revisions when needed to construct and maintain displays in line with corporate vision
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