KAREN DO

Covina, CA Home phone: 626-***-****, Cell: 626-***-**** acqs65@r.postjobfree.com

Experienced high tech, high volume manufacturing professional with broad client support experience and a track record of providing quality customer service. Proven success improving processes through innovation, strategies and tactics. A reliable, self-motivated fast learner with proven ability for improving efficiency and resolving problems.

Shipping

Customer Service

Team Building

Purchase order processing

Material handling

Reporting

Process Improvement

Project Management

Tax preparation

Inventory control

Interpersonal Skills

Organization

Problem solving

Scheduling

PROFESSIONAL EXPERIENCE

AVERY DENNISON RBIS 2000 to 2015

Customer Service Representative and Shipping Clerk

Order processing, shipping, invoicing, filing, inventory, cycle count and customer service.

Prepared outbound shipments, packing lists, and invoices for shipments

Communicated issues, priorities, lead times, to other functions; contributed to the overall team effort supporting customer service and financial reporting

Handled shipping problems and arranged shipping thru trucking companies. Familiar with UPS online and Fed-Ex Powership systems.

Developed requisitions for and manage records of equipment, components, repair parts, related manuals, materials, and/or inventory. Determined irregularities and solved problems. Inspected articles and rejected defective ones.

Tracked materials and parts for proper allocation of storage facilities.

Called customers for upgrades, replacement, add-on sales and resale products.

Perform order processing responsibilities and prepared purchase orders.

Operated key station to transcribe or validate data from various source documents to another electronic format.

Interpreted information from a variety of source documents to determine data to be keyed.

Reviewed input/output data and documentation to verify completeness, accuracy, and conformance to quality standards and specifications.

Prepared and monitored material requisitions and material schedules with production schedules. Created and generated reports on material plans and schedules.

Maintained progress reports, schedules, and other related records.

Prepared lists of materials, accessories, and parts used in production following engineering and design blueprints. Submitted list to purchasing department for use in preparing purchase orders.

Used computer system for tracking, logging, verifying, maintaining records and reporting on inventory, production, distribution, and/or transportation.

Received incoming materials and prepared materials for shipment. Verified quantity, weight, and conformance of materials; prepare records of materials shipped and bills of lading; routed materials to destinations.

Scheduled shipments of materials and products with pre-approved transportation services. Traced shipments; calculate and record storage, redelivery, and other applicable charges.

HR BLOCK 2001 TO PRESENT

Seasonal Income Tax preparer

TAD/ADECCO Technical, Sterling, VA 2000 – 2000

RCS Auditor USPS Program

Tested and qualified the new multi-millions dollars RCS (Robotics Containerization System) program at the United States Postal Service to ensure of its beneficiary. Performed timing study of the Robots verified their accuracy of placing trays into APC and analyzed the rejects.

THE BOEING COMPANY, Everett, WA 1997 – 1999

Manufacturing Engineering Planner

Approved, created and revised manufacturing plan, procurement code, tooling and process for hardware, deliverable products and production flow for Door/Doorway lining Payload group. Reviewed drawing and write assembly plans plus investigate and solve problem for shop floor. Support implementation of LEAN manufacturing.

Used DCAC/MRM system based on MRP (Manufacturing Resource Planning), BOM and JIT (Just-in-time) techniques for planning and writing assembly plan.

TRW INC., Sensor Electronics Division, Irwindale, CA 1991- 1993

System Coordinator; support M.E. on processing document of engineering project. In charge a supervisor for central supply to maintain spare parts for productions.

Technician; Designed and implemented a database to track waste to facilitate quality improvements. Assisted in all the manufacturing process activities.

EDUCATION AND SPECIALIZED TRAINING

Bachelor of Science in Mechanical Engineering, University of Toledo, Toledo, Ohio

Certificate of Registered Tax Return Preparer

Web Master Certificate, Glendale Career College

Certificate, AMES (Master Planning, MRP, CRP, Inventory and Production Activity Control)

Basic knowledge of MS Office, HTML coding

Certificate, PC Office Suite (Excel, Word, PowerPoint)

Certificate, Team Building and problem-Solving Workshop

Certificate, Manufacturing Engineering Basic Skills

Bilingual (English and Vietnamese)

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