Sales Manager

LOOKING TO RELOCATE IMMEDIATELY

Wilbur M.Harbor

(Cell)214-***-****

acqs61@r.postjobfree.com

Employment History

General Manager

**/****-**** ******** ** Lawrenceburg, Lawrenceburg, KY

Hired all management positions, completed performance evaluations regularly and developed short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments).

Planned and developed short and long-term goals and objectives annually, and submitting time projections to corporate management for approval.

Effectively communicated with the comptroller/office manager on a weekly basis to review departmental forecasts.

Recommended and created improved courses of action where necessary.

Explained the policies and procedures of the dealership to all employees and followed up with employees to ensure that these issues are understood and followed.

Provided dealership management with weekly reports on the financial condition of the dealership.

Oversaw the monthly financial statement to ensure it was complete, accurate and submitted on time to the management/dealership owners.

Coordinated with the business/administrative office to ensure that records and analyses are correctly maintained.

Created a good working relationship with lending institutions and manufacturer personnel and maintained these relationships.

Coordinated regular meetings with the managers of each department to ensure their profitability and efficiency.

Oversaw the hiring and training of all department managers.

Maintained an enthusiastic attitude to build positive employee attitudes and morale.

Oversaw and maintained compensation plans for all employees.

Created cost-effective advertising programs and merchandising strategies for the dealership.

Focused on any customer complaints that department managers are unable to rectify and took the necessary steps to resolve those complaints.

Dealer Relationship Manager

12/2012-12/2013 Chrysler Capital, Indianapolis, IN

Developed consultant relationships with Dealer Principal and senior dealership management

Trained, educated, and motivated all Finance Managers in F&I

Effectively managed assigned territory to drive F&I growth

Implemented all program initiatives and processes within requested timeframes

Maintained, created and executed account development business plans

Effectively communicated in writing to management, regional partners and dealership management on a regular basis

Constantly evaluated performance vs. expectations

Ensured sales, market, and competitive information is recorded and reported daily

Finance Director/GSM

6/2010-12/2012 Champion Chrysler Dodge Jeep, Indianapolis, IN

Created the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.

Met with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.

Hired and monitored the performance of the department managers, held weekly sales meetings and conducted sales training.

Oversaw standards for displaying and merchandising both new and used vehicles as well as reviewed and initialized all promotions before they were finalized.

Coordinated the appropriate supply of new and used vehicles and ordered/acquired vehicle inventory accordingly.

Met monthly with the dealership’s general manager to review forecasts and profits for each department.

Worked directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.

Attended to customer complaints, ensuring that a high level of customer satisfaction was obtained.

Audited all appraisals of trade-in vehicles.

Issued all demonstration vehicles and ensured that appropriate dealership records were maintained.

Finance Director

4/2006-6/2010 Landers McLarty, Huntsville, AL

Instructed and train sales staff and F&I personnel in methods of selling finance and lease customer options

Leadership role in providing solutions to employee and customer problems.

Worked with Sales Management team to secure a profit from every sale

Finance Director

3/2003-4/2006 Mazda of Roswell, Roswell, GA

Accurately audited deals of Finance Managers

Assisted Finance Managers throughout the funding process

Hired and Trained Finance Managers

Finance Manager

1/2000-2/2003 Yark Automotive, Toledo, OH

Presented and sold finance products to customers

Presented all documents for quick funding and turnaround time

Provided information clearly to customers via email, in person, or on telephone

Sales Associate

5/1997-12/1999, Herb Connolly, Framingham, MA

Completed quotes and explain funding process

Followed up with potential customers

Supported online customers by responding to inquiries via the web

Education

1993-1997 Louisiana Technical University, Ruston, LA

Bachelors of Science

References are available on request

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