Customer Service Engineer
Resume:
VALERIE AMAKA OGBU
***** ********* ** #****,******, MD 20708 240-***-****
*******.****@*****.***
Summary:
IT professional with over 3 years of experience in Customer Service, Helpdesk, Networking and Database Management System. I am looking for a Mid-level Network Support position.
Technical Skills:
Data Movement: Moving schema from one database to another
Routers (Cisco, 1200 Series GSRs, 7600 Series OSRs, 7200, 3800, 3600, 2800, 2600, 2500, 1800, 1700)
Cisco Switches (6500, 4500, 3750, 3500, 2900)
Routing Protocols (OSPF, EIGRP, EIGRP, Routed Protocol (TCP/IP)
Ability to design, install and implement LAN/WAN networks with Cisco hardware
Cisco Access points
Active Directory, Microsoft Visio, Microsoft 365, Lync Online, Exchange, One Drive and Microsoft Windows XP, Vista, 7/8
Efficient troubleshooting techniques/skills
Installation, Upgrade and Configuration of database 11g and 12c oracle database software on Red hat Linux, Virtual Environment
Database Architecture, Capacity planning, Data modeling
Backup of database using RMAN tool, full back up, Incremental backup
RMAN Configuration and setup, Schedule backup on Cron JOBS. Providing reports to Senior Managers
Privilege management Through Roles
Data migration using Oracle Tool like Export Data Pump and Import Data Pump
Creating users, Creating Table spaces, Creating database using DBCA
Employment History:
Network Support Specialist 06/14- Present
Coalition For The Homeless, Washington DC
Providing help desk support and overseeing the daily performance of company computers including troubleshooting, technical support and maintenance over the phone, email and in-person
Updating softwares necessary for better performance of computer systems
Confereing with staff, users and management to establish requirements for new systems or modification; and updating inventory on devices in use and repairs
Resolving assigned tickets, documenting the resoltion process for effective follow up
Refering major hardware/software tickets to vendors for services and modified commercial programs to meet internal needs
Conffiguring workstations and laptops using imaging softwares for security settings and moved computers, printers, etc., around facilities
Database Administration & Client Support 06/11-06/12
Dangote Group
Resolving helpdesk tickets via phone calls and in-person in a timely manner
Configuring end-user devices consisting but not limited to laptops, desktops, printers, etc.
Monitoring, troubleshooting and maintaining Cisco routers, wireless access points, Cisco switches and hubs within the company’s domain
Resolving network cables and port conflicts in the domain for members of staff working at the production site and at various locations
Managing network links/LAN performance monitoring using, Orion Netflow Analyser and documenting problem resolutions for end users
Junior Database / Network Engineer (LAN IMPLEMENTATION PROJECT) 10/11-11/11
Dangote Cement Plant
Participation in LAN Implementation for the cement factory; installation, carrying and arranging Cisco routers and switches on the racks
Configuring routers with EIGRP protocols, VLANs, Trunking, BGP, etc.
Resolving follow-up tickets thus, ensured all the links were up
Maintaining and monitoring the networks using netflow analyser
EDUCATION AND QUALIFICATIONS
UMBC Training Center, Columbia USA 2015
Database Administration
Philric Technologies CBD Abuja 2012
CompTIA A+ Certifications
CCNA
Enugu State University of Science and Technology, Enugu 2010
B.Sc Applied Biochemistry
Holy Rosary college, Enugu 2005
High School Diploma
Reference:
Coalition for the Homeless, Inc
Washington DC 20005
Chibuzo Onwukwufor
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