PREETI LOCHAB
H. no - ***, Near Union Bank, V.P.O. Auchandi, Delhi (110039)
**************@*****.***
OBJECTIVE
To be a part of dynamic environment and looking at professional growth by way of harmonizing the organizational goals with personal goals using my skills in an efficient manner so as to increase productivity.
WORK EXPERIENCE
DURATION
COMPANY NAME
ROLE
Feb. 2014 - June 2014
Homeshop18, Banglore
Internship
June 2014 - Till now
Homeshop18, Noida
Trainee Software Engineer
ACADEMIC CREDENTIALS
Qualification
Board/University
Year
Percentage
M.tech (Computer Science & Engineering)
Amity University, Noida, UP
2012-2014
75.80
B.Tech (Computer Science & Engineering)
MDU, Rohtak, Haryana
2008-2012
71.21
HIGHER SECONDARY CERTIFICATE
D.A.V.C.P.S., Narela, CBSE Delhi
2008
71.33
SECONDARY SCHOOL CERTIFICATE
D.A.V.C.P.S., Narela, CBSE Delhi
2006
78.00
INDUSTRIAL PROJECTS UNDERTAKEN
Request Tracker (RT) System- RT is an issue tracking system which thousands of organizations used for bug tracking, help desk ticketing, customer service, youth counseling and even more. At Homeshop18, when a customer drops an email to ****@**********.*** then, a corresponding ticket is created in RT system and agents replies to that ticket.
New Features added under this project are:
Auto-allocation of ticket to owner,
Auto-merge of Tickets,
Auto-reply for pre-defined templates list,
Manual-reply for pre-defined templates list defined in RT itself.
Dynamic Show Scheduling (DSS)- DSS keeps records of the schedule of the TV shows that goes on air at Homeshop18TV channel. It includes features like upload of TV schedule, email configuration, sms configuration, performance graph, hourly report, schedule details, Customer trend, etc.
New Features added under this project are:
External-Media auto email,
Yesterday Performance auto email,
Schedule Upload Validations,
Hourly SMS configuration,
Creating new Target Dashboard that will display the full day live shows name along with target and achieved GSV/Min,
Creating new Show Info Dashboard that will display the current Show information like show name, achieved GSV/Min that refresh every minutes, anchors, directors, producers info, Floor info.
Case Panel- A Panel for Handling cases created in CRM application.
New Features added under this project are:
Validation on selecting next activity case status as per Case Current activity Status and Suborder Status, intergration with OMS.
New Email Template added on Case details page,
Creating Email History option in Case details page maintains all communication details with customer for that case,
While selecting Next activity case status,Case Group name should be changed accordingly as per the activity selected
CRM- An application for booking orders and providing support to customers by creating Cases related to suborder.
New Features added under this project are:
Caller Number Validations in CRM Application,
Tax changes on home page, PDP page, external media page,
Shipping charge changes on home page, PDP page, external media page,
Session Timeout redirection to Login Page,
Currently Working on CRM-Revamp Project to make CRM a Single Page Application using Durandal, Knockout, Require.js and implemented lucene search, Solr Search for Pincode search.
Case Service A Service that will store all Cases related information for case against suborder no. .
New Features added under this project are:
NEFT changes to create a batch process that will run daily at 10 a.m. and move non-connect case from dialler table from NEFT to CHEQUE Refund.
ACADEMIC PROJECTS UNDERTAKEN
Published Research paper on, "Generation of Mutation Operators in Aspect-Oriented Software System" in IEEE Conference, Confluence 2014, 26th Sept. 2014 at Amity University, Noida.
M.Tech Thesis on "Implementation of Mutation Testing in Aspect-Oriented Software Systems" in Dec. 2013-May 2014.
Project on "Implementing Network Security using Ethical Hacking Techniques" during summer internship 2013 at HTL Infotech Pvt. Ltd, Noida.
Project on "Digital Rhyme Box" presented to Google workshop in HTML5 and CSS3, January 2013.
Project on "Implementation of Mutation Testing in Aspect Oriented Software Environment" in M.tech 1st year.
Published Research Paper on, "Analysis of Mutation Testing Tools in Aspect Oriented Software Engineering" in Volume 61 - Number 10, January 2013 IJCA.
Project on "Crime File System" in adv. JAVA during summer training 2011 at CREZONE, Punjabi bagh, New Delhi.
Project on "Hotel Management System" in JAVA during summer training 2010 at NIIT, Rajendra palace, New Delhi.
TECHNICAL SKILLS
HTML, SQL, JAVA, AspectJ, AOP, Spring, ActiveMQ, Hibernate, JSP, Priemfaces, JSF, MySQL, JBOSS & Apache Tomcat Servers, Mercurial, Maven, Jenkins, IceScrum.
NON-TECHNICAL SKILLS
Time Management, Hardworking, Commitment towards work with good communication skills, Ability to work with team. Have high potential and expertise at taking up new things with ease.
EXTRA CURRICULAR ACTIVITIES
Certificate of Participation in App-Xplorer during Amity Youth Fest 2013 held during 21st-23rd march, Amity University, Noida.
Certificate of Participation in WBDA 2013 on “Big Data Analytics: Insights and Innovations” held on 8th march 2013, Amity University, Noida.
Certificate of Participation in Confluence-2012 and presented poster on Digital Forensic held on 27-28, 2012, Amity University, Noida.
Attended the seminar on Office 2010 First Look Clinic conducted by Microsoft held on 13th April, 2010.
Certificate of Excellence in web designing at P.D.M.C.E, during 2008.
Participated in 8th National Science Olympiad held on 24th November, 2005 and awarded certificate of successful participation.
Participated in Avantika International Essay Competition and awarded Vivekananda certificate in the year 2005.
Participated in Bhartiya Sanskriti Gyan Pariksha event held on 1st dec, 2005.
Participated in Avantika Talent Search Essay Competition and awarded Priyadarshini certificate in the year 2004.
Participated in Inter-school Drawing competition in the year 2002-2003.
Active Participation in Dramatics and Dance.
Date: 15-07-2015
Place: DELHI (Preeti Lochab)