Customer Service Manager
Resume:
Michael W. Jaynes
Evergreen, Alabama 36401
Ph. 334-***-****
*********@*****.***
Objective
To obtain stable employment in a professional organization with advancement opportunities based on performance and ability to meet company objectives.
Work History
April 2013-Present Production/Quality Asst. Manager, GuYoung Tech USA, Evergreen, AL.
● Tier I,II,III supplier to KIA, & HYUNDAI
● Process Improvement, Poke Yoke, 3C5S, Quality Assurance, Problem Solving, Value Stream, Training, Leadership, Root Cause, 5Why, Supplier Quality, Customer Service, Process Scheduler, Lean Manufacturing, Automotive
● Coordinate and supervise the day to day activities of the quality function on the plant floor
● Communicate and responding to customer concerns and requirements.
● Directed technicians in quality assurance inspections and testing to assure that establishment and regulatory standards are met.
● Prepare technical reports daily to department manager reflecting volume of work, procedures utilized and test results, Rotate shifts to train Team Leader/Quality Control on Off Shifts
March 2012-April 2013 Self-Employed
August 2010 – Feb. 2012Saar Gummi, TN
Extrusion Engineering Tech & Shift Team Leader
● Tier I Supplier to MERCEDES, & BMW
● Conducted and oversaw new profile development according to customer specifications and requirements.
● Conducted training for new employees to operate extrusion production equipment.
● Work line-side with experience operators to troubleshoot problems with production materials, equipment, processes, etc.
● Performed additional responsibilities as Shift Team Leader which included production reporting for the extrusion department, conducting investigations as needed to determine necessity of disciplinary action and oversight of extrusion department shift scheduling,
● Reported attendance, productivity & scrap results compared to targets, and other responsibilities as assigned by the extrusion manager.
Extrusion Engineering Tech
● Oversee new profile development according to customer specifications and requirements.
● Conduct training for new employees to operate extrusion production equipment.
● Work line-side with experience operators to troubleshoot problems with production materials, equipment, processes, etc.
Extrusion Line Tech
● Oversee profile die changes, ensure quality of profile produced, and monitor extrusion processes for improvement opportunities.
● Report daily department production and scrap results.
● Track progress of the extrusion department through SPC data reporting.
● Attend production meetings to report all aspects of the extrusion department to managing director.
Extrusion Line Operator
● Set-up production equipment for production of profile according to orders from production scheduling.
● Train new operators to optimize their productivity and reduce scrap losses.
● Report throughout the production day to the Extrusion Manager regarding all issues affecting production, downtime, and scrap losses.
2008-2010, Truck driver, Western Express
● Transported goods throughout the East Coast from suppliers to businesses.
● Responsible for inventory documentation, shipping documentation, developing and maintaining client relationships as well as business relationships while providing excellent customer service.
2003-2008, Extrusion Sr. Team Leader, HS Automotive Alabama, Inc.
● Tier I Suppler to HYUNDAI
● Operated extrusion lines (single, dual, & tri-plex) overseeing up to 12 extrusion operators while ensuring correct machinery set-up, and profile quality.
● Monitored and reported to department manager all consumable items, inventory production data, loss data, and other information / documentation as required.
● Monitored the extrusion operation for improvement opportunities related to the reduction of scrap loss, downtime, change-over time, and improving overall production capability.
● Provided the necessary training to all new-hire extrusion employees. I was trained in South Korea for 3 months in preparation for this position.
References
Donna McCrummen, Sr. QC Engineer DAS North America, 334-***-****
Lynda Carnley, Power South Energy Cooperative, 334-***-****
James McCrummen, Quality/Production Manager GuYoung Tech 334-***-****
Sent from my iPhone
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