Customer Service Front Desk

JAMES JAY MICHAELS

*** **** **** ****** #*** Phone: 917-***-****

New York, NY 10011 Email: **************@*****.***

Customer Service Professional

A diligent, resourceful and results-driven professional with a comprehensive customer service background in hospitality and airline service environments. Excellent interpersonal skills, with expertise in interfacing with customers, building relationships based on trust and rapport and formulating solutions to address their problems. Strong management skills, with proficiency in maintaining a professional demeanor while interfacing with customers and implementing steps to ensure their safety and satisfaction. Reputation for consistently earning strong customer satisfaction based on reviews and retention.

Areas of Expertise

Customer Service

Client Relationship Management

Problem Analysis/Resolution

Customer Safety

Front Desk Administration

Phone Support

Guest Services

Customer Documentation

Staff Supervision

Operations Management

Workflow Management

Microsoft Proficiency

Professional Experience

EQUILIBRIUM HEALTH CENTER, New York, NY 2010 – 2015

Office Manager

Maintained a professional and affable demeanor while greeting customers

Interfaced with customers, addressing their inquiries and providing solutions to resolve their problems

Managed a staff of eight employees

ATLAS HEALTH CENTER, Seattle, WA 2007 – 2010

Assistant Office Manager

Oversaw the intake of up to 70 patients on a daily basis

Managed office operations and supervised the staff

Ensured that patients received prompt responses, earning satisfactory reviews from patients and maintaining an 85% patient retention rate

Contributed to the transport of heavy patients and equipment

WESTIN STARWOOD HOTELS, Seattle, WA 2006 – 2007

Front Desk Administrator

Attended to guests’ needs and registration/checkout

Answered a busy multi-phone line system

Assisted with room assignments and various matters for guests, such as foreign currency exchange

HILTON ATLANTA/MARIETTA, Marietta, GA 2005 – 2006

Front Desk Representative

Checked guests in and out of the hotel

Handled a multi-phone line system and performed housekeeping and cashier tasks

Assisted guests with transportation and currency exchange, among other matters

EASTERN AIRLINES, Marietta, GA 1988 – 1991

Online Reservation Agent/Gate Agent

Demonstrated strong customer service skills by interfacing with passengers and ensuring their comfort, satisfaction and assurance with airline safety

Completed domestic and international reservations for passengers with accuracy and promptness

Greeted passengers and maintained a friendly demeanor during the boarding process

Ensured the timely boarding of passengers

EASTERN AIRLINES, Marietta, GA (continued) 1988 – 1991

Online Reservation Agent/Gate Agent

Verified that passengers had appropriate documentation to exit the gate area

Communicated with co-workers while maintaining a strong team environment

Composed a variety of pertinent documents using Microsoft programs

Answered a busy multi-line phone system

Utilized Apollo system and Sabre systems

Education & Training

Bachelor of ARTS, Hotel Management, University of Florida, Gainesville, FL

Certificate: Travel/Hotel Tourism, The Travel Academy, Eagan, MN

Certificate: National Travel Exam, The Travel Institute, Farmington, MA

Certificate: Travel/Hotel Specialist, Penn Foster Travel School, Philadelphia, PA

American Red Cross Certified: CPR/AED

Contact this candidate