Customer Service Representative

Tiffany Niles

**** ** ***, ****** ** *****

Home: 830-***-**** Cell: 830-***-****

Email: *******@*******.***

Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

*telephone inquiries *international sales support

*customer service *telecommunication skills

*multi-line phone usage *fast learner

*MS Windows proficient *strong client relations

*energetic work attitude

Work Experience Construction Helper

December 2012-Present

Mike’s Handyman Service

Construction Company

*Invoicing

*Owner

Customer Service Representative

July 2000 – November 2012

Senior Operations, LLC – New Braunfels, TX

*Receptionist

* Described product to customers and accurately explained details of merchandise.

* Assisted customers in person, via phone and email.

* Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing and shipping problems.

* Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

* Provided customer service during an average of more than 60 calls per day by answering customer inquiries, solving problems and providing new product information.

* Operated a POS system to itemize and complete customer quotes and purchases.

* Built long-term customer relationships and advised customer on quotes and purchases.

* Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Sales Associate

August 1999 – July 2000

Chadwicks – Universal City, TX

*Took catalog orders by phone

Sales Associate

February 1997 – August 1999

Crump Lumber, Seguin, TX

* Greeted customers entering the store to ascertain what each customer wanted or needed.

* Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

* Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

* Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

* Stocked and rotated inventory regularly.

* Invoiced monthly credit accounts.

Education Background Navarro High School

Geronimo, TX

High School Diploma

5/1995

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