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Customer Service Manager

Location:
Converse, IN, 46919
Posted:
July 15, 2015

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Resume:

Antonio Webster

Converse, TX

acqrlw@r.postjobfree.com - 618-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Transport Driver

Professional Transportation Incorporated - Indianapolis, IN - August 2014 to Present Responsibilities

My responsibilities are as follows; Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations while operating a company vehicle;Test vehicle equipment by performing a daily vehicle inspection, such as lights, brakes, horns, or windshield wipers, to ensure proper operation; Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service; Arrange to pick up Railroad Crew customer on a regular schedule; & Recorded name, date, and employee identification information, onto trip sheets along with trip information such as time, and place of pickup and drop-off. Accomplishments

I volunteered to go out of state to help the company in areas where they were lacking employees. Skills Used

I demonstrate leadership by leading by example in great customer service, and keeping a positive and professional attitude when others display disrespect towards me for no reason. Also by transporting the customer to their destination in a safe and decent time. SecurityOfficer

US Security Associates - Granite City, IL - February 2011 to August 2014 Responsibilities

My duties were to search people entering the facility using magnetometers, and other devices to collect and retain unauthorized firearms and other contraband. I searched random vehicles that entered in and out the Steel Mill.

I am experienced in commercial & industrial security procedures and loss prevention. Accomplishments

I became the head Security Officer (seniority).

I inspired my co-workers while helping the company become more efficient with the way vehicle & bag inspections were being performed.

Skills Used

Because of my dedication and skills that I acquired during my employment I later became responsible for training all new-hires.

2nd Chainman

American Steel Foundries - Granite City, IL - February 2008 to November 2008 Responsibilities

My duties are as follows;Hoist steel beams, girders, and columns into place, using cranes, or signal hoisting equipment operators to lift and position structural-steel members; & Assemble hoisting equipment or rigging, such as cables, pulleys, or hooks, to move heavy

equipment or materials.

Accomplishments

I worked hard and I was noticed for my work.

Skills Used

I was able to receive 3 promotions with financial increase, in 6 months Field Service Specialist 1

Echo Star (Dish Network) - Saint Charles, MO - July 2006 to January 2008 Responsibilities

My responsibilities are as follows; I have Excellent communications skills in customer service and work ethics by following up on service calls, reviewing policies and procedures for installing satellite television systems; I am great when giving my complete attention to customer needs and provides estimates of additional residential and commercial services; I am familiar with the knowledge of GPS Vehicular Tracking and Navigational Systems; I currently possess computer application skills such as word processing, spread sheets, and Internet.

Accomplishments

I have volunteered to temporarily locate out-of-state to accommodate large volumes of emergency services due to natural disasters in rural and urban settings. Skills Used

Instruct customers on the safe and proper use of equipment. Security Guard

RSIG Security Incorporated - St. Louis, MO - January 2006 to August 2006 Responsibilities

I Monitored and ensured a sound and ethical environment, by securing and protecting my assigned post. Accomplishments

I accomplished being the last of my hired class for this seasonal job to get laid off. Skills Used

Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents, and I created or implemented security standards, policies, and procedures. Customer Service Associate/ Loader

Lowes - Fairview Heights, IL - March 2005 to August 2005 Responsibilities

My responsibilities were to Load and unload commercial trucks and/or customers vehicles; Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds; and Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Accomplishments

Meeting new people and networking was very interesting even in inclement weather. Manager/Cook

Imo's Pizza - Cahokia, IL - June 2003 to March 2005 Responsibilities

My responsibilities are as follows;Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles;Take food and drink orders and receive payment from customers; Cook the exact number of items ordered by each customer, working on several different orders simultaneously;Count money and make bank deposits; Schedule staff hours and assign duties; Establish standards for personnel performance and customer service; Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken; and confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Accomplishments

My accomplishments, was being promote to a manager at a young age because of my work ethics. Also, maintaining sanitation, health, and safety standards in work areas. Skills Used

Leadership skills that got me promoted to become a manager. I have supervised a group of 6-10 employees; conducted inventory; profit and loss reports; shipping and receiving. EDUCATION

Bachelor's in Business Management & Organizational Argosy University - Orange, CA

2014 to 2016

Associate in Business Administration

American InterContinental University - Schaumburg, IL 2011 to 2013

AWARDS

Deans Appreciation at Ashford University Online Program December 2011

The faculty and staff are pleased to announce the Spring 2012 Dean's List for Ashford University's Online Program, the On-Campus Accelerated Programs and the Bachelors of Art in Business Management and Entrepreneurship Degree Program, on December 12, 2011 with a GPA of 3.75. CERTIFICATIONS

CPR AED

January 2014 to June 2017

I am legally able to perform CPR on any adult. I have a little knowledge about children but not certified. 40 Hour Hazardous Waste Training (OSHA-29CFR)

August 2014 to September 2015

I am certified to perform any duties that consist of me working in or around hazardous waste, according to the accordance with OSHA-29CFR.



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