Customer Service Manager

SALLY BALDWIN

F**, **** Fairmount Drive SE, Calgary, AB T2J 0S5 403-***-****

acqrjt@r.postjobfree.com

SUMMARY

Reliable, motivated, self-directed, adaptable and enjoys challenges.

Performs efficiently in dynamic fast-paced and changing work environments.

Quick learner and welcomes participation in training programs.

Customer service, operations and personnel management experience.

Strong relationship building, communication, organizational, strategic planning, time management, prioritizing, multitasking, critical thinking, problem solving and collaborative decision-making skills.

Excellent horse trainer with equine experience and a wide knowledge of the management of horses, including breeding, first aid treatment and shoeing.

Very successful in training endurance horses, as well as being a good rider.

COMPUTER SKILLS

Software

Currently training on Microsoft Word and Excel.

Have learned Dragon Speech Recognition.

QuickBooks Online Certificate.

EMPLOYMENT

2008-present

Deli Clerk, Safeway

Provide counter customer service at the deli, receive orders, setup displays and assist in managerial duties.

2007-2008

Bar Manager, Crown Hotel, U.K

Managed bar operations, personnel, cash inventory and daily setup/closing activities.

Accountable for performance and profitability of the operations.

Responsible for shift schedules, timesheets, daily inventory counts and VLT reconciliations and bartending.

Responsibilities included product ordering, inventory control, quality assurance, health and safety, premise security and opening/closing activities.

Interviewed, hired, trained, coached, delegated and supervised personnel.

Liaised with the vendor representatives to negotiate costs and order product.

Assisted with marketing strategies for the restaurant.

Resolved any customer, personnel or operational concerns.

Instrumental in increasing sales by relationship building and developing in-house marketing, promotions and special events.

Sourced and hired entertainment.

2003-2005

Bar Manager, Crown Hotel, U.K

Responsibilities same as bar manager position above.

2006-2007

Bartender, Crown and anchor, U.K

Responsible for bartending, liquor counts, VLT and cashier cash outs and opening/closing activities of a busy small-town bar.

2006

General Clerk, Tesco’s grocers, U.K

Responsible for providing customer service by assisting customers, replenishing inventory on shelves and setting up displays and signage.

2005-2006

Taxi Driver, M and R Taxi’s, U.K

2001-2002

Stable Assistant, Shaikh Zayed, Abu Dhabi, U.A.E

Responsible for the care of young horses and selecting those to race or breed for the President of the UAE.

1998-2001

Stable Manager, Shaikh Saqr, Ras Al Khaimah, U.A.E

Responsible for the care of Arabian horses, operations, personnel, monthly budgets and costs of a private stable for the Shaikh and family members.

Supervised and directed six stable staff.

Interviewed and hired replacement when leaving.

1997-1998

Sales Representative, Stable Force, Dubai, U.A.E

Visited existing customers to relationship build and sell horse products.

Attended tradeshows to develop new business opportunities.

1993 – 1995

Darkroom Assistant, Ad Factory, U.K

Assisted with photographing, developing, mounting and displaying of exhibition prints and slides at exhibitions for the City of Birmingham.

EDUCATION

1990-1991

Solihull College of Technology

Graphic Design Certificate

PROFESSIONAL DEVELOPMENT

2004

Greene King Brewing and Brands

Cellar management certificate

2003

Academy of food and wine service

Wine skill build seminars (decanting, matching wine with foods, serving techniques)

REFERENCES AVAILABLE ON REQUEST

Contact this candidate