Business Analyst with 9+ yrs experience in Banking Domain

SREERAG RAJAN

Phone No: +919*********; E-Mail Id: ************@*******.***

Professional Synopsis

Over 9 years of experience in Business Analysis, Requirement Management and Application Development

Worked as Business Analyst in IT - Demand & Delivery division at Etisalat, UAE

Worked as Lead Business Analyst in Core Banking Business Solutions at Scope International Private Limited, Chennai

Over 7 years of experience in Banking Domain with exposure to multiple departments varying from Core Banking and Retail Banking Channels (Mobile Banking, Customer Contact Centre)

Resourceful and deft in all phases of the SDLC (Functional and Non-functional Requirement gathering, analysis, documentation, solution designing, development, testing, implementation and troubleshooting)

Analyst with a flair for adapting quickly to dynamic business environments and comfortable in interacting with stakeholders across hierarchical levels for smooth project execution.

An effective leader with proven abilities in leading teams during the project phase, training and guiding team members and enabling knowledge sharing among the team

Employment History

Helius Computech India Pvt Ltd

Senior Business Analyst

Oct’ 14 – Till date

Etisalat Software Solutions (P) Ltd

Business Analyst

Nov’ 13 – Sep’ 14

Scope International Private Limited

Lead Business Analyst

Jun’07 – Nov’13

Wipro Technologies

Support Executive

May’06 – Jun’07

Skill Set

Business Analysis

Client interaction for Requirement Elicitation and Facilitation

Analyze problems, perform analysis for feasibility and suggest appropriate technology-viable solutions

Document accurate business requirements by preparing user stories and functional specifications

Good understanding of Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio) and Management Tools (HP QC, HP ALM, HP PPM, IBM RRC)

Application Development

Good understanding of J2EE and MQ related technologies.

Design & Development using Java and Web Technologies (JSP, Servlets, Java Script, XML and HTML)

Exposure to Unix, Linux, DB2, Oracle and SQL

Expertise in post production crisis management

Assignments

Senior Business Analyst: Working on the payroll of Helius Computech Pvt Ltd and deputed to DBS Bank. As part of Offshore Delivery Team in Consumer Banking Group of DBS Bank located in Chennai, the role involves Elicitation and Analysis of requirements related to Contact Centre application used by DBS Bank Singapore. The role demands

Interacting with various business users for business requirements gathering, and finalizing requirement realization documents

Conducting sessions for feasibility and risk analysis with various stakeholders, including system designers, developers and QA

Organizing and documenting requirements, preparing user story documents to depict business process flows and system workflows, to assist design, development and QA teams in understanding the requirements.

Conducting Sprint Planning sessions every fortnight with Scrum team, during which the user stories should be planned and described in detail and estimations are arrived at

Working with QC team in reviewing test cases/scenarios and ensuring appropriate test cases are developed for the requirements

Bridging the gap between business users and developers to submit requirements and changes, clarify questions and issues.

Business Analyst: Held this role at Etisalat Software Solutions Pvt Ltd (Technologia) as part of Requirement Management team in Demand & Delivery division. The role involves Requirement Analysis and Elicitation of Marketing and Engineering demands for Consumer Fixed services provided by Etisalat, UAE. The role demands

Interacting with various business users for business requirements gathering, conducting feasibility analysis and finalizing requirement realization documents

Conducting sessions for feasibility and risk analysis with various stakeholders, including system designers, developers and QA

Organizing and documenting requirements, preparing use case documents to depict business process flows and system workflows, in order to assist design, development and quality assurance teams in understanding the requirements.

Conducting sessions with Program and Project management teams to identify critical and high risk areas of the application.

Bridging the gap between business users and developers to submit requirements and changes, clarify questions and issues.

Lead Business Analyst: Held this role in Software Solution division of Scope International. As part of Core Banking Business Solutions team, the primary objective of this role is to provide solutions for interface requirements from Wholesale Banking and Consumer Banking systems with Core Banking application for Standard Chartered Bank across regions. It encompassed:

Interacting with onsite/ offshore teams for business requirements gathering, conducting system analysis and finalizing functional specification documents

Conducting sessions for feasibility and risk analysis with various stakeholders, including system designers, developers and QA

Suggesting appropriate as well as technology-viable solutions for enhancing functional efficiency of the organization and achieving business excellence.

Organizing and documenting requirements, preparing use case and interface specification documents to depict business process flows and system workflows, in order to assist design, development and quality assurance teams in understanding the requirements.

Performing workshops with the Design and Development teams to finalize use cases and to develop functional and detail design & technical specifications of the application.

Collaborating with the QA team in reviewing and validating test plans, scenarios and test cases, ensuring that the final solution catered to the user requirements

Senior System Analyst: Held this role in Software Solution division of Scope International. As part of Mobile Banking team, the primary objective of the role involved business analysis, development, implementation and change management of Mobile Banking projects in Standard Chartered Bank across Africa & MESA (Middle East & South Asia) regions. It encompassed:

Interacting with onsite/ offsite teams for business requirements gathering, conducting system analysis and finalizing techno-functional specification documents for the project

Contributing to the design, development, testing, troubleshooting and debugging of the solution.

Ensuring smooth implementation and testing support at onsite client location.

Providing post-implementation, application maintenance and enhancement support with regard to the product/ software application.

Interacting with vendor/s for technical support and problem resolution.

Setting up and maintaining process, documentation and quality standards for all phases of the SDLC.

Support Executive: Held this role in Wipro Technologies. As part of Resourcing Team in TSP vertical, primary objective of the role involved Resourcing and Client Servicing for Telecom clients namely Hutchison 3G UK, Hutchison 3G Australia, and Hutchison 3G Sweden. It encompassed:

Interacting with clients for getting resource requirements, fulfilling them and finalizing the billing details

Taking decisions on channels through which client requirements will be fulfilled

Providing timely status updates to clients on resource requirement, resource addition and movement

Coordinating with other Resourcing teams and recruitment team for getting resources as per client requirements

Coordinating with resources for client interviews and fulfilling their necessary training requirements

Keeping track of the billability and resource utilization within the group and ensuring that the utilization does not fall below set target

Key Projects

I-Serve @ CC: I.Serve application for its Customer Centre is part of the DBS Bank Singapore's wider 'Effortless Banking' initiative, that combines key customer service functions with a consolidated view of the customer. The scope of the project is to provide a single user interface to Customer Centre staff by integrating 13 commonly used applications to enhance customer experience by providing relevant customer interactions for banking enquiries, authentication, requests, offers, and complaints handling. By re-engineering processes and unifying multiple front-end systems into a single platform for its Customer Service Officers (CSOs), I.Serve have led to significant improvements to key CS indicators such as reductions in average call handling and waiting times for customers whilst allowing for more personalized and informed interactions between the CSO and customer via an integrated client dashboard. By becoming a model case for customer experience and service excellence, the project is a WINNER at the 6th Annual Retail Banker International Asia Trailblazer Summit and Awards in “Service Excellence in Customer Experience” category.

eLife 3.0 and Transformation: The purpose of eLife 3.0 is aimed to revamp the existing eLife (Consumer Fixed service from Etisalat) offerings that shifts focus from the traditional bandwidth driven propositions to a content driven one. The revamp aims to improve the product’s acquisition targets, increasing fixed revenue, retention of the current customer base against future assault, and simplify current complex product portfolios. The purpose of the eLife Transformation initiative is to automate and optimize the existing service fulfillment process that manages the flow of service fulfillment activities in an effective and efficient way. This automated solution will minimize the manual intervention, eliminate system rejections and human errors, and enhance customer experience through user friendly channels (Smart device apps, customer/retailer portal, sales agent interaction systems, Customer Care Center etc.).

G3 Clearing and eDDA: As part of the ongoing modernization of the banking infrastructure in Singapore, there is an initiative by Monetary Authority of Singapore (MAS) in conjunction with the clearing operator and Banking Computer Service (BCS) to develop and implement an Internet based, real-time payment system in addition to the existing eGIRO bulk clearing and offer new Cash services via 3rd Generation local clearing network in Singapore. The objective of the first phase of this initiative is to drastically reduce the turn around time (15 seconds TAT) for Inter-bank payments and collections having 5 minutes SLA for customer to enquire the status on the Internet Banking Channel. For the first phase of the project, the scope was to implement a reliable online interface at Core Banking application to perform Multiple Transaction posting (Fund transfer between 2 or more accounts for Same Currency) requests from Payment and Collection systems with limited turn around time. The second phase of the initiative is to provide an electronic solution to Direct Debit Authorization (DDA) mandate setup known as eDDA. For this second phase of the project, scope was to implement a reliable online interface at Core Banking application to handle DDA mandate setup, amendment, termination and suspension requests and trigger SMS notification to customers on the status of request

FATCA: The Foreign Account Tax Compliance Act (FATCA), enacted in 2010 as part of the Hiring Incentives to Restore Employment (HIRE) Act, is an important development in U.S. to combat tax evasion by its citizens in holding investments in offshore accounts. Under FATCA, U.S. taxpayers holding financial assets outside the United States must report those assets to the IRS. In addition, FATCA will require foreign financial institutions to report directly to the IRS certain information about financial assets held by U.S. taxpayers, or by foreign entities in which U.S. taxpayers hold a substantial ownership. The scope of the project was to enhance existing interfaces between Core Banking application and Customer On-boarding systems to capture the essential FATCA information from customers and to expose the information to downstream reporting systems

GPBS Implementation and Client Pricing Repository: GPBS (Global Pricing and Billing System) is a centralized Fee Billing System used by WB (Wholesale Banking) which receives transaction and other static details from various TP systems to calculate the charges to be applied to the customer. Upon calculation, the charges are sent to Core Banking system for charges posting. The scope of the project is to implement interfaces between Core Banking application and GPBS system to assist in charge calculation and posting. The scope also involves providing additional interfaces to build a Client Pricing Repository in GPBS (which sources information from all TP systems) by providing information available in Core Banking to help provide customized and optimized billing experience to customers

S2B Re-Architecture: Straight2Bank (S2B) is full suite of electronic delivery channels for Wholesale and SME (Small and Medium Sized Enterprise) clients used in SCB. It is a fully integrated secure electronic platform across Cash, Trade, Global Markets and Securities Services. S2B offers clients a single point of access to their transactions, hedging and information needed to streamline their work processes. S2B is also able to scale according to client's needs for product simplicity or sophistication, giving them complete flexibility to choose the right banking connectivity they needed. The scope of the project is to optimize the interface between Core Banking application and S2B to provide customer account and transaction details at real time.

Mobile Banking Implementation: The scope of the project was to provide an inexpensive channel for SCB to service their customers for their basic queries about their account. This project was initiated by the Africa region of SCB. As part of the solution, we converted a basic mobile phone into a channel where by bank can provide most of the transaction, which required customers to utilize a channel like branch, ATM or call center. Through this solution we were able to attract people from high cost channels to low cost one and provide round the clock access to customers to banking transaction on their own convenience. During second phase of this project, we started offering more services like fund transfer, utility payments and mobile top up. This was the very first mobile banking solution which used USSD technology to provide an interactive, secured mobile application which can initiate financial transactions without any client implementation. Later this solution was rolled out to other countries in MESA (Middle East and South Asia) like Sri Lanka, Oman, Jordan, Lebanon, and Qatar

SMS Gateway: The scope of the project was to provide an SMS Gateway service across Africa and MESA regions of SCB to facilitate triggering of SMS messages to customers. This gateway was designed to be used for triggering transaction alert messages as well as broadcast messages

Other projects handled: IBAN Implementation for UAE, Bahrain, Qatar & Jordan, eOPS Implementation for CASA and BT, ACBS Migration for US, India, Macau & Philippines, Airtel Mobile Money Integration and M-PESA Integration

Education

Anna University – St Peter’s Engineering College, Chennai

MBA (Systems & HR), 2003 - 2005

Madurai Kamaraj University – DePaul Computer Academy, Angamaly (under DDE)

Bachelor of Computer Applications, 2000 – 2003

Personal Vitae

Date of Birth : 02nd May 1982

Languages Known : English, Hindi, Malayalam and Tamil

Marital Status : Married

Passport Number : Z3141205

Address : B-16, Ashtalakshmi Apartments, 59, Arundale Beach Road, Besant Nagar, Chennai - 90

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