Tilden T. Tate

**** *. ******, **. #***

Phoenix, AZ. 85018

602-***-****

acqrip@r.postjobfree.com

CARREER OBJECTIVE- Usher, Lobby Attendants, and Ticket takers- Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

EDUCATION

PHOENIX COLLEGE Phoenix, AZ

Associate in Social Work May 2014

COMPUTER SKILLS INSTITUTE Phoenix, AZ

Certificate of Completion in Microsoft Office 2010 Training, Advanced Skills in Microsoft Word, Excel, Outlook, PowerPoint, and QuickBooks

Sept. 2011

MESA COMMUNITY COLLEGE Mesa, AZ

Associate in General Studies May 2011

SKILLS

Customer Service and Personal Service- knowledge of principles and processes for providing customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skilled at encouraging others and developing rapport

Service Orientation- Actively looking for ways to help people.

Demonstrates accuracy, attention to detail, and ability to work well in team environment

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Major strengths in planning, problem solving, and communication

Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion or approaches to problem.

Forklift, tow motor, and electric pallet jack operator

Social Perceptiveness

MILITARY SERVICE

UNITED STATES AIR FORCE December1975- April 1981

Williams Air Force Base Mesa, AZ

Airfield Management Specialist

Performed and supervised airfield management activities and coordinated with agencies to ensure their support; trained

Operations staff; coordinate communications between air traffic control and maintenance personnel; implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation; planned and managed airfield construction; monitored the arrival, parking, refueling, loading and departure of all aircraft; maintained air-to-ground and point-to-point radio contact with aircraft commanders; procured, produced, and provided information on the safe operation of aircraft; participated in search and rescue and worked as an emergency responder.

Honors

Air Force Outstanding Unit Award, Air Force Longevity Service Award, Air Force Good Conduct Medal, Honorable Discharge.

WORK HISTORY

UNITED STATES POSTAL SERVICE June 1981- June 2006

Phoenix, (GMF) Phoenix, AZ

Mail-Handler/Group-Leader

Compiled daily work schedules; disseminated updated information; directed Laborers and Expediters making sure all

Deadlines were met; managed equipment transitions; evaluated employee performance and prepared appraisals; worked

Directly with fellow employees on work duties on an as-needed basis to ensure timely turnaround of mail; served at

Public window and counter providing outstanding service to customers giving them the utmost attention and respect to

Meet their needs in a quick and efficient manner.

HIGHLIGHTS

Past/Current Volunteer Work

City of Chandler Senior Citizen Center – Chandler, AZ

Salvation Army – Chandler, AZ

United Way – Mesa, AZ

Veterans Administration - HUD/VASH- Phoenix, AZ

Arizona Coalition to End Homelessness (ACEH) – Phoenix, AZ

Community Bridges Industry – (CBI) – Phoenix, AZ

Central Arizona Shelter Service (CASS)- Phoenix, AZ

Food Bank, St. Theresa Catholic Church-Phoenix, AZ

Arizona StandDown for Veterans-Phoenix, A

Served as Vice President of National Alliance of Postal & Federal Employees

Served in Stewart National Mail Handlers Union 320

Certified Power Industrial Equipment Operator (SF-26)

PROFESSIONAL ATTRIBUTES

Organized, Efficient, Self-starter, Enthusiastic, Goal Oriented, Perseverance, Dependable, Excellent Attitude, Flexible,

Team Player, Professional, Personable, Patient, Willingness to Learn and Honesty.

Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Services.

Support- Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Independence- Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, and Responsibility and Autonomy.

03/09/15

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