Jaime Lopez

*** ** *** ***. ***** Fl, *****

Cell # 786-***-**** Email: acqrh2@r.postjobfree.com

Objective: Highly motivated individual with over 10 years of Hotel experience and Management.

Experience / Work History:

May, 2012 – April, 2015 Grand Beach Hotel, Miami Beach FL, Night Audit Manager.

Responsible for all nightly hotel operations, Assisting the front office team with check in/out’s,

Bell staff, valet and concierge services. Assisting guest with any and all hotel issues. Responsible

For supervising all department employee’s during the overnight shift. Make sure all night audit

Work and reports are done in accordance with the accounting department. Secure all revenue. Cash. Credit cards, Checks. Training of all new hires. Make sure the computer programs are running properly in order to roll over for the next business day. Report any and all issues to the management team the next business day.

May,2011 – June, 2012 Continental Property Management. Front Office Manager.

Responsible for all front office operations. Assisting Condo Owner and Residents with concierge services. Keep a night log of any issues that may occur on property. Monitor all areas of the property via security cameras. Report any and all issues to the property manager.

January, 2011 -May, 2012 Howard Johnson Hotel, Hialeah Fl, Front Office Supervisor.

Check in and out of all guest. Assist guest with any hotel issues including billing issues.

Run credit reports and make sure all paying guest are in good standing. Provide concierge services

When needed. Training new hires.

Aug. 2008 - Dec. 2010 Ritz Carlton Hotel Key Biscayne FL. Front Desk Overnight Supervisor

Run all nightly front office reports.

Check in/out all guest. Assisting guest with any hotel issues including billing discrepancies.

Supervise employees from all other departments. Serve as MOD.

Make sure all computer systems are rolled over to the next business day.

June, 2007- July, 2008 Caribe Hilton Hotel, San Juan Puerto Rico. Night Auditor.

Run all nightly front office reports.

Check in/out all guest. Assisting guest with any hotel issues including billing discrepancies Make sure all computer systems are rolled over to the next business day.

Feb. 2006 –June. 2007 Ritz Carlton South Beach FL, Night Auditor

Run all nightly front office reports.

Check in/out all guest. Assisting guest with any hotel issues including billing discrepancies. Assist as bellman, concierge or valet when needed. Make sure all computer systems are rolled over to the next business day.

Mar. 2004 –Jan. 2006 Ritz Carlton Key Biscayne FL, Communication Supervisor.

Operating a 8 line switch board system assisting guest.

Making room reservations and checking for room rates and availability.

Supervise all employees in the PBX department.

Arrange all employees’ schedules and meeting.

Training of all new employees.

Dec. 1999 – Mar. 2004 Wyndham Miami Beach Resort FL. Reservations Agent/ Front Desk.

Assisting guest with making new reservations, via internet or over the phone.

Promote hotels guest recognition programs to sign up guest.

Check in/out guest. Assist guest with disputing charges. Run daily emergency reports.

Reference Upon Request.

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