Customer Service Manager
Resume:
Michael Drake
Las Vegas, NV 89120
Career History
I offer a variety of skills and attributes some of which include a strong mechanical logic based approach, work ethic and thought process that I apply to be more productive and efficient which allows it to be easier to resolve issues and solve problems. Below is a list of other positions that I have held in addition to the ones listed on the attached resume.
Regional Automotive Service Training Manager
Independent Automotive Service Center Manager
Automotive Dealership Parts & Service Director
Automotive Dealership Service Manager
Retail Tire Battery & Accessory Manager
ASE Certified Master Automotive Technician
Parcel Delivery Company Supervisor
Education
Bailey Technical School, St. Louis MO. Aug 1978 – Sept 1979
Graduated Certification in Automotive and Diesel Technology
Webster Groves High School, Webster Groves MO. Sept 1974 – June 1978
Graduated High School Diploma : General Studies
Michael Drake
5359 Lamoille Circle
Las Vegas, NV 89120
OBJECTIVE
To secure a challenging position in which I can utilize and strengthen my various skill sets, while developing new skills and continue to grow into a productive asset for the organization.
EXPERIENCE
Pilkington Mfg, Las Vegas NV. Apr 2015 – Present
Operations Mgr.
My responsibilities as Operations Mgr. are to oversee all aspects of daily operations including sales, purchasing, customer service, account management, logistics, inventory, shipping & receiving while to continue to develop and grow our market share.
Nevada Property Development, Las Vegas NV. Sept 2012 – Apr 2015
Site Coordinator
My duties were to coordinate the design and remodel to increase value and functionality while overseeing renovation, repairs, purchasing of equipment and materials, logistics and coordinating outside contractors to prepare the property to be brought to market.
Alliance Mechanical, Las Vegas NV. Sept 2006 – Nov 2012
Fabrication Mgr. & Warehouse Mgr.
As the fabrication manager my responsibilities included design, engineering and production of assemblies and components from approved from prototypes to approved systems and all aspects required to complete the above mentioned phases, which included cost and efficiency factors that would maximize profit and increase productivity. As warehouse manager my duties included purchasing, inventory, maintenance and repair of all equipment, tools and vehicles.
1800Radiator, Las Vegas NV. Apr 2004 – Dec 2005
Branch Mgr. & Business Development Mgr.
My duties were to oversee all aspects of the daily operation of the facility which included sales, customer service, inventory, logistics, warehouse and personnel. While growing and developing the business to regain lost market share, while installing a call center and customer profile system.
SPI Distribution, Las Vegas NV. Oct 1999 – Apr 2004
Branch Mgr.
My responsibilities were to oversee the daily operations of multiline aftermarket parts manufacturer the tasks included sales, purchasing, inventory, logistics, customer service, while developing marketing and sales strategies within our region.
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