Customer Service Manager

LAUREN M. O’NEILL

*** ******** ****** ** #*** Lawrenceville, GA 404-***-**** **************@*****.***

ACCOUNTING PROFESSIONAL

Improving Processes...Reducing Time...Enhancing Efficiency

Highly motivated and dedicated professional with a 15+ year track record of success in accounting and office management. Accurate and organized with excellent problem solving skills. Proven ability to implement processes and procedures that increase the quality and success of all projects. Fast learner with proven adaptability to new technologies and systems. Proficient in Peachtree, QuickBooks, Microsoft Office (Intermediate Excel), MAS200, SAP and other proprietary software.

AREAS OF SKILL

GL Account Review/Reconciliation

Software & Systems Conversions

Financial Statements & Reporting

Team Leadership & Training

Import / Export – NAFTA

Journal Entry Preparation

Variance Analysis/Reporting

Excellent Customer Service

Contract Negotiations

Currency/Weight Conversion

Employee Benefits & Payroll

Federal & State Compliance

Account Reconciliations

Auditing Procedures

Month-End/ Year-End Close

PROFESSIONAL EXPERIENCE

Atlanta Paving & Concrete Construction - Norcross, GA 2012 to Current

Senior Accountant

Manage daily accounts receivable, payable and collections. Prepare, calculate and enter month end journal entries such as prepaid expenses, accruals and depreciation. Month end reconciliation of cash accounts, credit card statements, P&L and balance sheet to the general ledger; including adjusting journal entries. Job costing for large project such as the I-20 DOT project and the Atlanta Hartsfield project. Responsible for maintaining maintenance records for all machines and equipment; mileage and hours. Prepare weekly payroll, which includes as many as 100 employees during peak season. Obtain permits when required. This position reports to the CPA/ CFO who is on staff.

ALMECO USA Lawrenceville, GA 2008 to 2012

Accounting Manager

Manage accounts receivable and payable, prepare and maintain month end journal entries, and reconcile all G/L accounts in preparation of closing for the month/year. Provide payroll support, including the calculation and submission of payroll and maintenance of records. Administer benefits while maintaining strict compliance to ERISA, 401k, and Federal and State requirements. This position reports to VP of Finance.

Reduced payroll expense by more than $20K annually and minimized employer exposure to compliance issues

Lowered freight costs by 1% through negotiations, which resulted in an additional 60k in net income

Liaison to CPA firm in annual auditing of financial statements

Recognized by National Sales Manager: Lauren is “organized and thorough in her paperwork and follow-up and displays a special passion to maintain integrity of the company's financial balance sheet”.

LAUREN M. O’NEILL

156 Bethesda Church Rd. #619 Lawrenceville, GA 30044 404-***-**** **************@*****.***

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PROFESSIONAL EXPERIENCE, continued

WILBANKS/MCWORTH Atlanta, GA 2004 to 2008

Full Charge Bookkeeper

Manage daily office administration, operations, and customer service. Oversee daily invoicing, accounts receivable, accounts payable, order entry, shipping, and collections. Maintained all office equipment, including telephone system, time clock, and computers. This position reports to President and COO.

Served as employee human resource contact for payroll, benefits, and records for a staff of 45.

Coordinated all motor freight shipments and daily UPS shipments.

AIE COMPANY, INC. Norcross, GA 1990 to 2004

Office Manager / Systems Administrator/ Accounts Payable (1996 to 2004)

Recruited, trained, and supervised daily operations of administrative staff. Manage four direct reports in the areas of accounts payable, accounts receivable, collections, customer service, and reception. Performed month end and year end closeout and reporting. Administered system maintenance, updates, and troubleshooting. This position reports to VP and COO.

Collaborated with CPA to generate profit and loss statements and balance sheets.

Saved money by negotiating service and maintenance contracts, including utilities, vending, and cleaning services.

Processed daily cash disbursements, approved all payables and vendor invoices utilizing a purchase order system, reconciled vendor accounts and returns, and approved customer credit memos.

Generated weekly and bi-weekly payroll, including tax depositing and completed monthly sales tax report.

Invoicing / Billing (1993 to 1996)

Entered new sales orders, generated daily invoicing on stock, non-stock, and direct shipments, and processed all customer credit memos.

Leveraged strong analytical skills to research inventory discrepancies and create backorders.

Completed job costing on all non-stock orders in an efficient and timely manner.

Accounts Receivable & Collections (1991 to 1993)/Receptionist (1990 to 1991)

Processed customer payments, including cash, checks, credit cards, and wire transfers. Reconciled customer accounts. Perform new customer set-ups by checking references and determining credit limits. Generate monthly statements and collection reports.

Contributed to reducing outstanding accounts receivables through implementation of collections processes.

Maintained a high level of performance through strong procedural knowledge and outstanding customer communications.

EDUCATION Associate’s Degree in Accounting, DeKalb College Clarkston, GA

Bachelors of Science Degree in Business Administration, Thomas Edison University, Edison NJ – 2016

Certified Bookkeeper- AIPB 2015

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