Travel Manager/Coordinator

Emil Alcantara

Email: acqr5q@r.postjobfree.com Telephone: 914-***-****

Global Travel Manager

Versatile, dynamic, innovative and resourceful Senior Travel Professional with extensive experience in travel management, coordination, accommodations, logistics and protocol for the United Nations. Ideal, high potential, motivated individual, who has directed operations, high-performance teams of United Nations officials, stakeholders and dignitaries across multiple geographies, including hazardous environments and war zones. Consistently recognized as an outstanding detailed and results oriented team leader in ensuring client satisfaction, conserving resources, retaining staff and delivering a multitude of exceptional professional services. Member, United Nations Inter-Agency Travel Network (IATN).

Areas of Expertise

ATLAS Travel and Expense Module

IMIS Integrated Management Information Systems Travel Module

Global Immigration Specialist

FPMS Field Personnel Management System Travel Module

SABRE and GALILEO Global Distribution System

Office Management

American Express Online Booking Tool

Conference Organizer and Meeting Planner

RFP Process and Analysis

Protocol and Logistics

Professional Experience

Law Office of Deborah Hope Wayne, P.C. (New York) 2014 – Present

Office Manager

Served as liaison between construction crew and management during the remodeling of office space. Ensured a smooth transition from a renovation site to a fully operational office facility. Negotiated terms, conditions and managed lease. Maximized space utilization in the office by redesigning and reconfiguring the plan and file maintenance systems. Lead large-scale office move. Address office needs through the effective management of vendors. Maintain budget in regard to travel, office expenses, and other operational matters.

United Nations 1974 – 2013

Chief Travel Department and International Team Leader of Operations (2013)(Kuwait)

Budget: $18 million, Staff: 10 travel specialists.

Built start-up peacekeeping travel operations around the world.

Slashed turnaround time for each transaction by instituting reasonable but tighter deadlines.

Saved the organization a significant amount of money by negotiating and requiring the purchase of tickets 14 days in advance of commencement of travel.

Formulated and integrated a new customer service approach that demonstrated cultural and regional expertise and sensitiveness.

Chief of Afghanistan and Kuwait Travel Department (2010 – 2012)(afghanistan)

Budget: $6 million, Staff: 7 travel specialists.

Directed the work of 4 travel assistants in Kabul and 3 assistants remotely in Kuwait.

Set goals and challenges for the office and prepared achievements and evaluations at years end.

Developed the concept of “money for value” and cost-savings principles; a first in this office.

Travel Associate (2009 – 2010)(new york)

Budget: $6 million, Staff: 2 travel assistants.

Served as the liaison when meeting with the airline managers and sales representatives monthly.

Drafted new changes, revisions and enforced the complex travel rules and regulations, policies and procedures.

Determined ways to help slash costs and save money for the organization as a whole by being more proactive in dealing and negotiating with the contracted travel agency and airline representatives.

Deputy Chief Travel Department and Team Leader, Protocol and Operations (2008 – 2009 and 2003 - 2006)(liberia)

Budget: $6 million, Staff: 2 travel assistants.

Served as the liaison when meeting with the airline managers and sales representatives monthly.

Drafted new changes, revisions and enforced the complex travel rules and regulations, policies and procedures.

Determined ways to help slash costs and save money for the organization as a whole by being more proactive in dealing and negotiating with the contracted travel agency and airline representatives.

Travel Officer (2007 – 2008)(nepal)

Budget: $5 million; Staff: 4 travel assistants.

Guided the implementation and interpretation of staff rules, regulations, travel policies and instituted new procedures to my 4 travel assistants.

Main contributor and subject matter expert in the development and completion of an RFP for Travel Management Services for 10 UN Agencies resulting in an extremely favorable contract for the Organizations.

Officer-in-Charge of 5 other offices in the absence of the overall Chief, General Services Section.

Officer-in-Charge, Travel, Air Operations and Shipping Unit (1999 – 2000) (Tanzania and Rwanda)

Budget: $10 million; Staff: 4 travel assistants in Tanzania and 2 remotely in Rwanda.

Devised, developed and produced a new system in the issuance of travel authorizations in an electronic format, thereby reducing the processing of documents significantly and in a timely manner.

Negotiated corporate rates with KLM and its subsidiary hotels resulting in substantial savings for the Organization.

Special Assignment

United Nations World Conference – Meeting Planner/Organizer, Travel & Transportation Officer

Selected from a field of 5 senior level experienced management staff to serve as office representative and point-person for 9 high-level, international, high profile conferences requiring travel for over 250 UN officials from up to 15 different countries. Protocol experience, excellent people skills, quiet diplomacy and management style, logistics and finesse are required to successfully perform and succeed in this position.

7th UN Congress on the Prevention of Crime and Treatment of Offenders – Milan, Italy 1987

International Conference on Population and Development – Cairo, Egypt 1994

World Summit for Social Development – Copenhagen, Denmark 1996

Second International Conference on Human Settlements (Habitat II) – Istanbul, Turkey 1996

Conference on Sustainable Development of Small Island Developing States – Bridgetown, Barbados 2002

International Conference on Financing for Development, Monterrey, Mexico 2002

World Assembly on Ageing, Madrid, Spain 2002

Ministerial Meeting on Sustainable Development – Bali, Indonesia 2002

Follow-up Conference on Financing for Development, Doha, Qatar 2008

Education & Training

Associate in Arts Degree – Manhattan Community College of the City University of New York

Undergraduate – Bernard M. Baruch College of the City University of New York

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