Patricia Yvonne Hatcher

**** ****** ***** **** #***

Arlington, TX 76017

817-***-****

acqr4v@r.postjobfree.com

BACKGROUND SUMMARY

One year Business Account Rep

Seven years Business Customer Service Rep

Six years Financial Billing Analyst

Ten years Customer Service

MS office(word, Excel, PP and outlook)

Multi-Task oriented

Mainframe and PC applications

Excellent motivation and team building skills

Time Management Skills

FMS, FSA, ENTERPRISE, CIS

KEY ACCOMPLISHMENTS

Business Account Billing Rep

Making sure all their business needs were taken care of according to their contract.

Business Customer Care Rep for Sprint Business Department

Making sure the small business customer was taken care of in a timely manner.

Customer Service Rep for TXU Energy, Enrolling new customers, reviewed

Billing issues and payment plans with customers.

Promoted to Development MPS Test Analyst and made important contributing decisions which positively impacted Sprint Financially.

Assigned as the Carrier Transport Project Coordinator and made sure every contract was accounted for by utilizing charts and spread sheets and generating to the analyst on the team in a timely manner.

Analyzed Marketing requirements to determine MPS Tables entries and modifications required to support the Development of New Products. This saved the company significant

amount of time and money.

PROFESSIONAL EXPERIENCE

Business Billing Rep 2012-2013

Responsible for Fidelity, Bank of America and State of Michigan

Making sure that these companies billing issues were corrected and the companies

were paid for the outages or incorrect installations or cancellation of service according

to there contracts.

Business Customer Care Rep 2005-2012

Interacts with customers and company sales and service representatives. Answer non technical

questions regarding company products. Answer billing questions.

TXU Energy Customer Service Rep 2004 - 2004

Enroll new customers for service, stop service for customers,

resolve billing issues, during bad weather report outages for

Customers, resolve back billing issues, Send orders for customers

meters to be reread due to billing error, give payment extensions, deferred

payment plans for customers with large bills and not able to pay, correct billing

address, add contacts on accounts, add multiple locations to accts,

order billing history for customers, bank draft forms and waive deposits,

and run credit checks .

SPRINT, DALLAS, TX 1988 - 2002

PROJECT COORDINATOR CARRIER TRANSPORT 2001 - 2002

Assigned Contracts to Table and Retro Team on daily basis.

Assigned PMS (problem management system) Tickets to Analyst.

Trouble- shot and solved internal problems.

Patricia Yvonne Hatcher – page 2

DEVELOPMENT MPS TEST ANALYST 1999 - 2001

Prepared and presented turnover training documents on a monthly basis. This

assisted the production analyst handle all projects in a smooth and orderly manner.

Has supported eight development projects at same time.

Has worked closely with Product Managers and Other Departments to

Ensure all requirements were met for each Service Request.

Acted as a strong leader by constantly promoting a “close knit” team and a positive

working environment.

BILLING ANALYST II - Finance 1996 - 1999

Analyzed business requirements and determined table entries and modifications required to support the development of new products.

Identified, communicated and coordinated with Marketing, Information Services and the Billing Verification Group on all requirements necessary to ensure accurate billing.

Updated and Verified billing Tables.

Provided maintenance on existing products.

Worked on call during rotation time.

BILLING SPECIALIST - Finance 1996 - 1996

Verified the accuracy of Table entries and modifications made to the MPS Rating Tables for new product development.

Provided maintenance on existing products.

Verified use of Mileage/Rate Quote and Audit reports

Maintained Tariffs

Provide 100% accuracy rate in the verification of Billing Memos.

CONTRACT ADMINISTRATOR & CUSTOMER SERVICE – PublicFON 1989 - 1996

Served as single point of contact for an assigned base of major PublicFon customers.

Ensured that contracts were received and filed for all negotiated accounts.

Verified Commission structure and their pay out locations were accurate.

Created maps of account hierarchies that reflected the customer’s requirements as indicated by the contract.

Provided proactive customer service to internal/external customer base.

Responded to referral or correspondence received from customers in a timely and efficient manner.

CUSTOMER SERVICE ASSOCIATE 1988 - 1989

Provided quality service to Sprint customers while assisting with their needs; problem solver and decision maker; performed other job related tasks in support of primary duties.

EDUCATION/PROFESIONAL DEVELOPMENT

Southern Junior College, Birmingham, Al

American Banking Institute, Birmingham, Al

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