Customer Service Administrative Assistant

Michelle Phillips

** **** ***. • Buffalo, NY ****1 • 716-***-**** • *******@*******.***

OBJECTIVE

To obtain a position where I can use my education, experience, analytical skills, and enthusiasm to advance the objectives of my employer, while allowing for increasing levels of responsibility and career growth.

EDUCATION & CERTIFICATIONS

Notary Public 2008

Paralegal Certification Canisius College 2004

Bachelors of Arts/ Criminal Justice Canisius College 2002

Successful 4 year career United States Air Force 1995- 1999

SUMMARY OF QUALIFICATIONS

Honest, dependable, team player! Highly experienced in customer service. Able to write and record information accurately. Experience with handling a wide range of task under time restraints. Can adapt quickly to new environments, fast learner.

PROFESSIONAL EXPERIENCE

Bryant & Stratton College 2014 – 2015

Administrative Assistant to Director of Admissions Temp.

Maintained daily calendar of appointments with students

Preparing business correspondence, typically using Microsoft Office

Scheduling and coordinating meetings, interviews, events and other similar activities

Performing multifaceted general office support

Law Office of Kenneth Hiller 2011-2013

Paralegal/Case Manager

Completed SSD & SSI applications as well as Disability Reports

Maintained caseload of over 900 clients

Represented clients from beginning stages of application

Update and maintained medical records and authorizations

Direct contact with clients and other third parties i.e. Courts, Clerks Office using top notch customer service

Ricotta & Visco 2009-2011

Legal Assistant

Medical malpractice experience with extensive contact with clients regarding case and EBT scheduling

Maintained requests for HIPAA complaint medical authorizations

Drafted Answers, discovery pleadings; utilized database for attorney time/billing

Aid in the production, research, e- filing of various legal documents including but not limited to pleadings and motions

Overseen travel arrangements, expense accounts, office events & deposition schedules

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