Kevin Daniel Clark

***** ********* ***** ***. ***

Lakewood Ohio 44107

216-***-****

acqr0e@r.postjobfree.com

acqr0e@r.postjobfree.com

Summary of Qualifications

Certified A+ and Network+ professional with extensive knowledge of project management and leadership capabilities with a strong reputation for finding innovative solutions to complex problems and the ability to train and work effectively with supervisors, managers, co-workers and clients. High performer with the ability to adapt quickly to challenges and changing environments. Complete and Comprehensive knowledge of many computer programs/software including:

Windows XP Pro, Vista, Windows7 Pro /Ultimate

Android Mobile Device phones /Tablets

Microsoft Works suite 2003 /Office2010/Office2013

Certificate FMSS/CESS software for Facility Management.

Education

New Horizons Computer Learning Centers - Cleveland, OH August 2009-January 2013

CompTia A+

CompTia Network+

CompTia Security+

EC_Counsel Ethical Hacking and Counter measures

ITIL Foundations

Employment History

Intellinet/Parker Hannifin March 31,2015- July 1,2015

Support all level employees and external buyers and suppliers

Desktop support remotely only

Support Mainframe Unix linux and Aix systems

Windows Server 2012 support

Desktop support Win 7 and Win 8.1

Support I-Phone for mobile lotus notes

Support Lotus notes

Microsoft office 2010-2013

Hyland Software January 5, 2015 – January 22, 2015

Technical Support Analyst

Receive calls and resolve issues related to OnBase software.

System Care December 1, 2014 – January 2, 2015

Desktop Support

Imaging and deployment of Windows 7 devices.

Received calls, created tickets, and resolved as needed.

Modis/BPI/Shaker Heights Public Schools November 5, 2014 – November 11, 2014

Desk side Support

This purpose of this project was to augment the helpdesk and clear outstanding tickets.

Projected to last 3 to 6 weeks, completed within 40 hours of work.

Contract completed

Murtech Consulting/Compucom /T-mobile October 10, 2014 – October 31, 2014

Field Technician

T-mobile Cleveland retail offices.

This was 16 offices across Northeast Ohio Windows XP to Windows 7.

These also required updating the advertising software.

Contract Completed

Beacon Hill/ Southwest General Hospital, Middleburg Hts. OH May 2014 - October 2014

IT Deployment Specialist/Desk side Migration

Work with the desktop support group to Roll out Windows 7 Pro images.

oThis project completed 1710 Windows 7 Professional units.

oVaried environment with many industry specific programs.

oInvolved imaging new machines and reimaging devices capable for Windows 7.

Supported all areas of the hospital, i.e., Doctors, Nurses, Surgeons, Maintenance, and Food Services, along with the Laboratory and Corporate offices.

Provided software support for EMR software.

oIdentified what was not working for end-user and worked with vendor to resolve the issue

Provided desk side support and data transfer for end-users.

Contract Completed

Compucom IT Workforce Solutions, Eastern U.S. March 2014 - May 2014

IT Deployment Specialist/Desk side Migration

Work with Microland/Microsoft in Beta Rollout of Enterprise Win 7 image.

Project phase included 5,400 Windows 7 Enterprise units.

Built machines with proper images and programming to end-user using a Matrix 42.

Involved in all phases of project, building and deploying, transferring, and verifying data.

Contract Completed

Pomeroy IT, Independence, OH November 2013 - February 2014

Field Technician/Cleveland Municipal school district (CMSD)

Deployed machines and reimaged/upgraded - completed 20,000.

Freshly imaged machines received specialized software depending on school and teacher.

All machines also received a standard of Office 2010, multiple A/V, and Tracking/Health.

All machines were Windows 7 Pro on an Enterprise Windows Server 2008.

Provided support for various mobile devices based upon Android product compatibility with Windows.

Contract Completed

TeleTech-Amherst, OH April 2013 - October 2013

Dispatch Agent

Received incoming calls for technical support, connected remotely to client machines through LogMeIn, both Mac and Windows.

Diagnosed machines and discussed with the client any other issues, i.e., whether it is running slow or the video not work on websites, etc.

Dispatched machines to proper fulfillment queue through a ticketing system and continued on to next client.

Independent Computer Consultant January 2009-Current

Microsoft Network Partner

Consult on multiple platforms, Network, Operating systems, Windows Client, and Server products

Build and repair multiple client machines, Windows XP/Vista/7/8

Build Windows Server 2003 for small business use

Build Windows 2008 Enterprise Server

Microsoft Enterprise Preferred Provider Partner

National Park Service - Grand Canyon, AZ July 2000-December 2006

Maintenance/ Logistical Support

Provided logistical and material support for 30- 60 personnel. Priority access to a budget of up to $250,000 for materials in support of trail reconstruction operations or special projects. Handled the over-watch on all trail reconstruction operations while ensuring and maintaining logistical field support. Wrote and implemented contracts for supervisors.

Managed a crew of 16 for construction/reconstruction projects on trails along the South Rim of the Grand Canyon.

Worked successfully with the other divisions, volunteers, park association groups, and air support assets to guarantee timely delivery of food, equipment, tools, and materials to various dispersed and isolated locations within the canyon.

Solely responsible for budgeting for all gear, boats, tools, equipment, and per diem.

Developed scope of work, wrote project justifications, progress reports, and project completion documentation in a timely manner.

Instructed proper use of climbing and repelling gear (climbing harness, ropes, ascenders, etc.)

Lead a crew in the reconstruction of the Bright Angel Trail following the flood of 2001.

Managed the recovering of the pipeline, and the reconstruction of several stream crossings that supported the heavy mule traffic of the tourists, and the supply team for the Inner Canyon work sites.

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