Jim Simon

917-***-**** ~ acqquc@r.postjobfree.com ~ LinkedIn

INFORMATION TECHNOLOGY LEADER

with 15 years of IT experience and track record of success delivering technology solutions to drive revenue growth and operational efficiency

IT Strategy & Operations ~ Project Management ~ Solutions Architect

MBA ~ Military Veteran

CAREER PROFILE

Results driven technologist with an insatiable passion for solving complex and meaningful business problems by designing innovative solutions and leveraging cloud-based technologies. Extensive experience in rapidly growing organizations. Founded and scaled multiple technology departments. Deep experience supporting and designing custom solutions on the Salesforce.com platform, recruiting high performing teams and building rock solid IT infrastructures.

Core areas of expertise include:

A-player Talent Recruitment

Strategy & Execution

Budget Planning & Responsibility

Team Building & Mentorship

Innovation Management

Vendor & Contract Negotiation

Project Management:

Waterfall, Agile-Scrum

Process Improvement

Application Development

Change and Risk Management

Call Center Technology

Enterprise Applications:

Salesforce CRM, HCM, ERP,BI

IT Infrastructure & Operations:

Network, Server, Virtualization

Helpdesk, Service Desk, ITIL

Cloud Computing

Selected value-offered highlights:

Designed and led development of Salesforce.com custom solutions: Customer-facing online scheduling tool that created a new customer engagement channel resulting in $3 million of annual revenue growth; Partner portal resulting in real-time communication and exchange of information with external partners decreasing data entry time by half and increasing throughput two-fold.

Champion of game changing technology--brought in automated dialing technology that resulted in $1.4 million in annual operational efficiency gains by driving agent productivity up 40%; increased customer conversion rate 10% and revenue growth of $2.6 million.

Digitized field employee time tracking system saving $180,000 a year in labor costs.

PROFESSIONAL EXPERIENCE

NEXT STEP LIVING - Boston, MA 2012 - Present The leading home energy efficiency solutions company in the Northeast. Listed on Inc. 500 as one of the fastest growing companies in the US for 2013 and 2014 growing to nearly 900 employees and $120 million in revenue since 2008 inception.

Director of Information Technology

Recruited by COO to build the Information Technology department. Formulated and executed a technology strategy that resulted in a technology-enabled business core. Direct teams responsible for: enterprise applications, including Salesforce.com; infrastructure and operations; application development; call center telephony, and helpdesk end-user support. Manage and deliver on a revolving pipeline of 100+ projects ranging in various budget sizes and complexity. Currently responsible for a $4 million capital and operational budget as well as a staff of 13.

Key Accomplishments:

Successfully championed and managed a $450,000 Salesforce.com overhaul project to completion--a massive change management initiative, impacting 95% of organization, designed to increase stability, scalability and user experience as the company continued to grow exponentially.

Designed and led implementation of wizard driven user-interface within Salesforce.com, decreasing training time of new employees by 70% and reducing staffing costs by $900,000 annually.

Implemented cloud-based call center technology, Five9, increasing agent productivity and resulting in $1.03 million of revenue gains for customer service agents within first year alone.

Implemented ITIL incident and problem management, significantly decreasing network infrastructure and application downtime by identifying and permanently resolving root causes of recurring problems.

Initiated an IT Steering Committee to prioritize project pipeline and map to organizational initiatives; walked executives through roadmap and prioritization process, increasing delivery of key projects that supported strategic and operational goals.

Developed enterprise application roadmap which included selection of ERP, HCM, and BI systems.

MERCURY SOLAR SYSTEMS, Westchester, NY 2009-2012

Residential and commercial solar systems installation startup founded in 2008. Generated over $250 million in revenue before being sold to larger solar integrators SunEdison and Real Goods Solar. Listed on Inc. 500 in 2010 and 2011.

Director of Information Technology (2010-2012)

Manager of Information Technology (2009-2010)

Hired by CFO to build out the IT department and infrastructure. Responsibilities included managing end-user support, network and server infrastructure, telecom, enterprise applications (Salesforce.com, MS Dynamics), corporate training, and vendor management. Hired and led multiple teams as well as managed a $1.5 million budget.

Key Accomplishments:

Implemented and scaled Salesforce.com CRM increasing productivity and revenue growth by $6 million annually.

Set and executed on a mobile strategy by rolling out iPads and other mobile devices that increased productivity of sales department fivefold within six months.

Migrated email system to cloud-based Microsoft Exchange, saving over $170,000 in annual maintenance, hardware, and staffing costs.

SHEMIN LANDSCAPE SUPPLY, Danbury, CT 2008 - 2009

A $250 million John Deere Landscapes subsidiary operating in 14 states with 29 locations.

Senior Network Administrator

Managed daily operations of a large scale corporate network and data center. Responsible for ensuring maximum uptime and connectivity back to datacenter; maintenance, support, configuration, and development of all enterprise business applications; and support of 500 corporate workstations and 30 servers, physical and virtual.

Key Accomplishments:

Performed comprehensive technology audit resulting in many infrastructure and application upgrades that brought outdated technology stack current, including server virtualization.

Slashed telephony costs by $140,000 annually by renegotiating vendor contract.

AMERIPATH - Dallas, TX 2005 - 2008

National $1 billion healthcare diagnostics subsidiary of Quest Diagnostics, a Fortune 500 company.

Senior IT Support Lead, Westchester, NY (2005-2008)

Service Desk Lead, Dallas, TX (2005)

Team lead on a 12 person service desk. Promoted after 6 months to provide technical leadership in support of all technical operations in the Northeast comprised of 5 locations and 4 support team members.

Key Accomplishments:

Researched and implemented new faxing technology that resulted in automated delivery of faxes, cutting out 2080 hours a year of staffing costs.

Built IT infrastructure for 3 new offices from ground up, including full network and server implementation.

Led local requirements gathering sessions for planned $4 million EMR system implementation.

Participated in the integration of technology services with Quest Diagnostics after acquisition in 2007.

IT CONSULTANT - Dallas, TX 2002 - 2005

While attending school full-time, co-founded an IT consulting firm that supported IT infrastructures for Texas cities, school districts, and small-midsize businesses.

Key Accomplishments:

Won coveted proposal to upgrade network infrastructure for the City of Stephenville resulting in a 1000% increase in city-wide network connection speed allowing city employees to service resident inquiries by an average of 2 weeks faster.

IT CONTRACTOR - Dallas, TX 2000 - 2001

Assigned to high profile clients to provide leadership and deliver on key technology refresh projects.

Key Accomplishments:

HP - Led team of 12 to upgrade over 3000 workstations and 100 servers for a Fortune 500 commercial real estate services company, CB Richard Ellis, completing project 1 month early and within budget.

IBM - Led team of 5 to upgrade over 1000 computers for private insurance company TIG Insurance.

MILITARY EXPERIENCE

US AIR FORCE 1994 -1999

Aircraft Electrical Engineer, E4

Responsible for ensuring combat aircraft are mission ready by resolving all electrical related issues. Received extensive training in electrical engineering, problem solving, analytical reasoning, and leadership.

EDUCATION & CREDENTIALS

MBA, International Management and Finance, Northeastern University, 2011

BBA, Management Information Systems (MIS), Western Connecticut State University, 2008

Project Management Course, University of Massachusetts Boston, 2014

CIO Executive Leadership Program, University of San Francisco/HMG, 2013

Microsoft Certified Systems Engineer (MCSE) Program, CCI, 2000

Certifications: Salesforce.com, MCP, Security+

Member, Society for Information Management (SIM) Boston ~ Member, Project Management Institute (PMI)

HMG CIO Executive Leadership Summit, Attendee ~ Gartner Symposium ITExpo, Attendee

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