Customer Service Sales
Resume:
Jessica Neal
**** ******** ***, ******, ** *****
Cell: 440-***-****
**************@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Knowledge of the Food Processing industry. Expertise in delivering support services and resolving customer complaints. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Trained in IQMS & MAS90.
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Strong organizational skills
Sharp problem solver
Customer service expert
Data Entry
Creative problem solving
Active listening skills
High customer service standards
Strong problem solving ability
Customer Relationship Management
software (CRM)
Self-starter
Deadline-oriented
Flexible scheduling
Effective team player
MS Office proficient
Superior organization skills
Excel, Microsoft word, Microsoft Outlook
proficient
Adaptive team player
Customer Assistance
Worked with company systems such as IQMS and Mas90 and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Managed 100+ key accounts maintaining superior customer satisfaction. Assisted product managers in day to day functions. Ability to multi-task in a fasted paced environment. CAREER OVERVIEW
CORE STRENGTHS
ACCOMPLISHMENTS
Data Entry Clerk, 01/2014 to 04/2014
AeroTek/Catamaran Avon Lake
Verified that information in the computer system was up-to-date and accurate. Processed confidential information.
Created new orders in the pharmacy system.
Entered new patient profiles and prescriptions into medication input software system. Verified patient data and billing information.
Verified accuracy and completeness of information on prescription and refill requests. Strictly maintained customer and patient confidentiality. Entered up to 40 prescriptions per hour on high volume days with 100% accuracy. Followed state and federal record keeping guidelines for legend drugs and controlled substances.
Customer Service Lead, 01/2012 to 09/2013
Flavorseal Avon, OH
Oversaw five outside territories, managed 100+ accounts and assisted outside sales managers with daily functions.
Managed quality communication, customer support and product representation for each customer.
Assisted outside sales teams in quotations, order entry and sample request. Worked with customers to address concerns, complaints and requests, ensuring 100% customer satisfaction.
Coordinated communication between company and customers/vendors. Consult/coordinate with sales, shipping, production and purchasing departments ensure accuracy and timely delivery. This included monitoring and managing the backorder reports.
Timely and accurately processed incoming orders.
Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax.
Cross-trained and provided back-up for other customer service representatives when needed.
Recommended, selected and helped locate products based on customer needs. Inside Sales, 01/2011 to 12/2011
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Negotiated prices, terms of sales and service agreements. Quoted prices, credit terms and other bid specifications. Completed 25 outbound calls daily.
Responded to all customer inquiries in a timely manner. Exceeded team sales goals by 10%.
National Accounts Coordinator, 02/2007 to 12/2010
Oversaw five outside territories, managed 100+ accounts and assisted outside sales managers with daily functions.
Managed quality communication, customer support and product representation for each client.
Assisted outside sales teams in quotations, order entry and sample request. EXPERIENCE
Worked with customers to address concerns, complaints and requests, ensuring 100% customer satisfaction.
Coordinated communication between company and customers/vendors. Consult/coordinate with sales, shipping, production and purchasing departments ensure accuracy and timely delivery.
This included monitoring and managing the backorder reports. Timely and accurately processed incoming orders
Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax.
Cross-trained and provided back-up for other customer service representatives when needed.
Recommended, selected and helped locate products based on customer needs. Receptionist/Data Entry, 09/2006 to 02/2007
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Planned travel arrangements for executives and staff. Verified that information in the computer system was up-to-date and accurate. Created new orders in MAS90 System
Customer Service Lead- Call Center, 03/1999 to 06/2006 May Credit Lorain, OH
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Excelled in exceeding daily credit card application goals. Successfully interacted with customers and retail buyers to expedite orders. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Guaranteed positive customer experiences and resolved all customer complaints. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Trained staff on how to improve customer interactions. High School Diploma: General, 1996
Lorain Admiral King Lorain, OH, 44052
EDUCATIONAL BACKGROUND
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