Customer Service Representative

Omarha Madrigal Phone: 832-***-**** email: *************@*****.***

Objective

Seeking an administrative position that will utilize my bilingual and organizational skills through customer interaction and promote self-growth within a company while contributing to the company’s goals.

Professional Experience

Dispatcher Coordinator

O'reilly Auto Parts; Houston, TX - October 2014 – June 2015

Assign service/work schedules for workers as per their area of work

Receive work orders and tenders from superiors and dispatched them to personnel

Maintain continuous communication channels with supervisors and workers

Estimate workforce requirement and equipment needed to complete particular projects

Assess requirements of personnel regarding equipment, made arrangements for same and dispatched them

Track and submit working hours of employees to payroll department

Document equipment use and charges incurred for management budget purposes

Customer Service Representative

Life Way (Christian Book Store); Houston, TX - December 2013 (seasonal)

Greet customers and assist with their needs

Provide outstanding customer service on the sales floor and via telephone

Engage customers in activities throughout the store

Daily operation of cash register and credit card

Keep inventory

Create displays and keep shelves stocked

QC, QI, Assembler

Igloo Coolers; Brookshire, TX - August 2013 - October 2013

Complete a final Inspection

Meet Performance goals

Train co-operators as required

Keep up with the continuous improvement initiatives

Support Line Leaders and fellow team members

Maintain a clean and safe working environment

Caregiver

Hovley Care Service; Palm Desert, CA - October 2012 - August 2013

Provide personal care for the seniors living in their home

Cook healthy meals for each individual according to nutritional needs

Assist with daily medication intake for each individual

Maintain a safe and clean environment for each individual

Log and keep accurate records of medical needs

Assist in other request as needed by managers or supervisors

Education and Technical Expertise

Huntington Park High School, 2006 – Diploma

Bilingual – Fluent in English & Spanish, Oral and Written

Microsoft Word

Copier/Fax

Internet

Multi-line Phone

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