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Manager Customer Service

Location:
Rapid City, SD
Posted:
July 14, 2015

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Resume:

Russell J. Rood

( 605-***-**** * acqqr5@r.postjobfree.com - 3926 Doral Dr. Rapid City, SD 57702

Manager

Motivated and results driven professional recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and work with senior management, associates, and customers. Has excellent interpersonal skills and able to collaborate effectively with co-workers at all levels, self-motivated, and can work independently or in a team.

PROFESSIONAL EXPERIENCE

General Manager - Commercial Cleaning:

AMS Rapid City, SD April 2012-Present

Establish and review standards and work procedures for all staff in accordance with established policies and practices of the facility.

Interview, select, hire, evaluate, and recommend termination of personnel in accordance with facility standards.

Plan work schedules, hours, areas of work, and job duties to ensure adequate services are rendered to all areas.

Orient, train, and supervise all staff.

Regular inspections and evaluations of the facility; ability to recommend action items; assist with relocations within the facility.

Plan and coordinate project work.

Provide and monitor individual guidance and motivation to employees.

Conduct regular staff meetings and communicate with members of other departments to coordinate activities.

Verification, renewal, obtain new contracts/customers or changes in contracts for existing customers, security of all keys, and customer service and sales.

Handle daily, bimonthly, and monthly payroll editing.

Maintain and update employee file.

Monitor sites for safety and compliance of OSHA regulations.

Meet with customer to ensure satisfaction and expectations are met and exceeded.

Schedule major project work, assuring that adequate staff and supplies are available.

Enforce company rules, policies and procedures to ensure a safe and fair working environment for workers.

Assist CEO with budget.

Key Accomplishments and Contributions:

Lowered employee cost - After lowering employee cost; starting wage was increased and hourly cost is still lower than first started with the organization.

Decreased complaints.

Change behavior within managers – approach to people and situations.

Change organizational/structure flow.

Product Manager (RTE – Ready to Eat):

Dakota Provisions Huron, SD April 2008-April 2012

Assumed roles and responsibilities when Operation Manager when absent.

Hands-on supervision of daily operations including workflow scheduling, management of staff, monitoring productivity and quality, production process troubleshooting and all other activities.

Trained supervisors, foreman, and operators (leads) on equipment, product, specifications, reports, programs (computers and equipment), and troubleshooting of equipment.

Assisted with changes, training, compliance, and/or improvements for SSOP’s, GMP’s, HACCP, SQF, safety, and reports.

Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, efficiency and effectiveness.

Monitored and scheduled daily activities (scheduled shifts - orders, products, and production) and on call 24/7.

Communicate and ensure production personnel understand and follow all company policies and required safety policies and practices.

Provides direction, support, and coaching to Production Leaders.

Coordinated with USDA, QA, maintenance, shipping and receiving, further processing, R&D, and FP.

Monitored, updated, and corrected inventory via CAT2 and SAP.

Leads, promotes, and facilitates continuous improvement activities with production employees to identify methods to improve product quality and output.

Provided tours to customers, investors, people within the community, and other groups with special interests.

Responsible for work practices and procedures are being followed, to ensure that food product is safe for human consumption and meets all corporate and customer requirements.

Ensure that safety policies, procedures and regulations are being adhered to by all employees.

Monitored lines for quality, efficiency, productivity, and safety.

Monitored and corrected time cards, evaluations, discipline, training schedule, changeover of products, promotions, breaks, coordinated with maintenance, completed reports, and conducted monthly GMP’s with employees.

Operated and trained people with equipment, changing of product, packaging, slicing, browning, frying, dicing, specification, and quality per specification; fully cooked meat.

Equipment experience - Weber Slicer 903 (programmer), Multivac, VC999, 4x1 and 3x1 conveyor, Metal Detector, Tubber, Labeler, Taper, Slicer & Dicer, and 8600 vacpak.

Monitor and review the daily line performance and make improvements or adjustments as needed.

Ensure manufacturing documents are completed and accurate.

Monitor inventory for accuracy, age, and customer order.

Monitor plant equipment and work with maintenance to maintain equipment reliability through coordinated repair and replacement.

Key Accomplishments and Contributions:

Troubleshooting equipment, product slicing, product integrity, frying, and smoke flavoring, by change settings which resulted in increased productivity (example – from 1800lb p/h to 2840lb p/h), increased yield (which also changed current practices), and lowered employee cost.

Started as a Foreman (April 2008-September 2008), promoted to Production Supervisor (April 2008-February 2011), and promoted to Product Manager.

Collaboration in increasing yield by 4%.

Driver/Warehouse (CDL):

Ellison Meat Co. Pipestone, MN May-September 1992/December 2006-April 2008

Assumed duties when lead is absent.

Responsible for materials needed during production and next day’s production (supplies).

Record product received, shipped, stored, or transferred (tracking and inventory).

Organized product in warehouse, freezer, and cooler, by product, expiration date, and created date (FIFO).

Performed other duties such as shipping and receiving, general cleaning, staging of trailers, equipment maintenance, reports, and training new employees.

Duties performed in production was mezz-packaging (frozen beef patty line), cube steak (vacpak and boxed), box room (operate box erector), janitorial, and provided assistance on other lines.

Key Accomplishments and Contributions:

Through organizing and keen attention to detail, inventory was correct for the first time in company history; temp cooler in one quarter.

Forklift Operator

Worked in Production from May 1992-September 1992.

Correctional Officer/Jailor/Dispatcher:

Pipestone County Sheriff’s Office Pipestone, MN December 2002-November 2006

Monitor inmates by electronic devises, periodic physical checks, and counts before and after shift.

Complete all paperwork of both intake and release of inmates.

Assist Sheriff, Deputies, Administrator, Courts, Dispatcher, and other agencies.

Escort/transport inmates to court, medical issues, and other facilities.

Setup inmates for home monitoring, work release, and other activities appointed by courts.

Complete reports – daily activities, intake process, release process, work verification, and so forth.

Complete checks for safety and other integrities.

Cared for inmates – exercise, meals, and physician appointments.

Enforce policies of all levels of government.

Conduct searches and inspections for safety of inmates, security of facility, and public.

Assist public by providing answers to questions, accompanying them, permits, and other duties related to public assistance.

Provide security at special events.

Assume responsibilities when Administrator is absent.

Key Accomplishments and Contributions:

Created flawless manual for U.A. taking, paperwork, and shipping.

Elected Union Stewart.

Received Employee of the Month

Other Experiences

Assistant Sales Manager, Customer Service, Security, OTR, Warehousing, Shipping and Receiving, Order Picker, Dispatcher, Lawn Care, Snow Removal, Farming/Agriculture, Convenience Store Clerk and Cook, Paper Cutter, Safety Committees, Forklift Operator (multiple units), assembly line worker (frozen food), and local drive (straight truck, end dump, belly dump, and air-o-matic tanker).

EDUCATION

Master of Business Administration (MBA) - Business Management:

University of Phoenix Phoenix, AR expected date of completion: January 2016

Bachelor of Science (BSBA) – Business Management:

University of Phoenix Phoenix, AR February 2014

Associate of Science – Business Management:

University of Phoenix Phoenix, AR January 2011

High School Diploma:

Pipestone High School Pipestone, MN May 1992

REFERENCE

Chet Coolbaugh 605-***-****

Director of Operations, Dakota Provisions – call during business hours

Chuck Hester 605-***-****

Operations Manager, Dakota Provisions – call during business hours

Jim Holloway 605-***-****

Manager – 2nd Shift (retired), Dakota Provisions – call after 2:30pm central time

Terry Tollefson 507-***-****

Shipping/Receiving/Warehouse Manager, Ellison Meats – call during business hours before 3pm



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