Engineer Management
Resume:
MARK DAMRON
Wyandotte, Michigan 48192 ********@*******.***
Technical Professional
Reliable systems professional with 25 years of broad based experience installing, upgrading, and testing equipment, and infrastructure. The last 10 years have been focused on design, installation, test, and support of routers & switches. Extensive experience working with technical and non-technical staff. Effective at managing vendors, and directing remote personnel to aid in troubleshooting issues.
Technical Expertise
Cisco Platforms: Routers 1700, 1800, 2600, 2800, 7200, 7500, Switches 2900, 3500, 4000, 4500, 6500
Wireless Access Points: Proxim AP 2000, AP4000, Cisco 1230
Management Tools: Cisco Works, Cisco WCS /WLC, Vital Net, Net QOS,, TACACS. QIP
Diagnostic Tools: Network General Sniffer, Volt Meter, Penta/Omni Scanner, Cable Tester
CAREER HISTORY
Data Tech Café 2014-Present
Systems Engineer/Project Manager
Infrastructure & network planning and design. Installation of network cabling/hardware, and wireless gear. Project management for circuit orders/upgrade, and service orders. Process development
Research and recommend hardware for client projects
Install cabling & network hardware
Troubleshoot network issues
Vendor management
Mentor junior team members
URS 2012-2014
Communication/ITS Technician
Infrastructure & network planning design. Spec equipment, create drawings to verify required equipment and review tasks list. Work with vendors on integration during projects to ensure system up time and systems are functional. Supervise temporary staff during inventory project. Perform underground storage tank inspections. Document findings and create reports for MDEQ compliance. Supervise vendors during equipment repairs. Provide support for AIM & M5/Fuel Focus implementation.
Create network/system drawings for MDOT traffic management devices
Research and recommend hardware for client projects
Review contractor bid documents and recommend bid award for clients
Work with vendors and integration partners to define schedule meeting client schedule
Install/troubleshoot fuel management hardware for DOT coaches
Oversee fuel class C operator training
Diagnose issues with fuel management equipment/system
Delphi 2010-2012
Network Engineer
Contracted as part of LAN transition team. Verify network hardware inventory update network drawings complete LAN transition tasks to migrate LAN management to HP control. Now part of Riverbed implementation/support team. Design implement, and trouble shoot Riverbed equipment
Update Visio drawings
Verify hardware inventory
Provide spare parts recommendation
Assist with Riverbed pilot/proof of concept project
Lead/Perform cut over configuration for assigned sites
Riverbed design, install, and support
Manage Steelheads to troubleshoot/perform required TCP captures
Lead local tech support for swap out of defective hardware
Environment: Cisco 4000, 4500, 6500 Riverbed 550, 2050, 5050 HP open view Service Desk
Tower Automotive 2009-2010
Network Engineer
Served as primary LAN/WAN support for Towers network globally. Providing trouble shooting, break fix, vendor management, Directed field staff for hardware replacement, and project implementation assistance. Performed analysis for WAN capacity planning and project management to implement standard company solutions.
Lead engineer for global rollout of Cisco wireless to all plants/locations
Configured controllers, access points, and switches for all sites during project implementation
Coordinate WAN move add change/upgrade as needed for Tower with service providers
Responsible for PIX/ASA rule changes between office and plant floor subnets
Perform rule changes on Checkpoint for internet access
Monitor/maintain Riverbed hardware
Monitor circuit utilization for capacity planning
Manage vendor on circuit outages
Coordinate install of new equipment with local support
Environment: Cisco 2950, 3700, 4500, AP 1230 WCS
Hewlett-Packard 2007-2009
Network Engineer/Deep Technical Support III
Served on a global team providing 24/7 level III LAN/WAN support for Pfizer’s global network. Providing trouble shooting, break fix, vendor management, and directed field staff for hardware replacement, and project implementation assistance. Performed analysis for WAN capacity planning and rogue wireless audit compliance
Lead the development of standard process for the rogue access point scans that became global method to meet Food & Drug Administration audit compliance
Created how to process documentation for level 1 & 2 staff improving problem resolution time to better meet SLA
Investigate to identify process and documentation gaps during account transition and updates throughout account lifecycle improving communication between different teams
Support break fix/outages coordinating with local support for trouble shooting
Worked IMAC change requests
Add new CSS configuration, update configuration as needed for design changes
Environment: 6500, 4000, AP 1230 Cisco Works QIP
Information Innovators International, Dearborn, MI 2007-2007
Network Engineer Consultant
Provided LAN/WAN support for Department Of Defense data center migration project
Troubleshoot network issues
Documented problem tickets for LAN and WAN issues
PULTE HOMES, Bloomfield Hills, MI 2000-2006
Systems Engineer
Designed, implemented, and maintained companies 850 node network consisting of frame relay, Point to point, ATM, MPLS, and broad band sites. Engineered LAN/WAN for corporate headquarters, regional market offices, and satellite sales/construction sites per company standards. Performed line capacity evaluation to recommend right size circuit bandwidth.
Developed and implemented 3002 broad band solution allowing company to save hundreds of dollars in circuit cost per site over frame relay or Point to point
Managed vendors to complete moves, adds, change, and disconnect of circuits for all sites to reduce costs
Collaborated with field staff, and end users to resolve LAN/WAN issues at remote sites
Drafted monthly reports for circuits, utilization, trending, and capacity planning to keep management informed on network status
Environment Cisco 3500, 4500, 6500, 2800, 7000, 1800 AP 1200 Proxim, Vital Net, Sniffer, Cisco Works, TACACS, cable test equipment
ANR PIPELINE, Detroit, MI 1998-2000
LAN/WAN Technician
Responsible for all aspects of LAN/WAN infrastructure. Managed vendors to complete moves, adds, and changes to frame relay network. Maintained LAN and SCADA network equipment consisting of HP hubs, Cisco switches, Cat. 5 infrastructure, single / multi-mode fiber. Aided workstation and sever staff to troubleshoot connectivity, and performance issues using sniffer.
Environment: Cisco 2900 5500, 2500,7200, Cisco Works, Sniffer Cable test equipment
EDUCATION
National Institute of Technology, Livonia, MI: Electronics, Microprocessors Digital and Analog Circuits
Wayne County Community College, Taylor, MI: Pre-reqs. for Computer Science
Additional Training:
Multiband Switch Service & Configuration (Cisco IGX)
Cisco Enterprise Management Solutions
(Cisco Works 2000)
Introduction to Cisco Router Configuration
Advanced Cisco Router Configuration
Building Cisco Multilayer Switched Networks
Sniffer pro LAN TNV-GUI 101
Steelhead Appliance Deployment & Management
Inter-Networking TCP / IP on NT
Supporting Windows NT 3.51
T-Berd–950
Integrating Wireless Networks
Securing Wireless Networks
ITIL Foundations Certified
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