Manager Management

Mason Wright

**** ********** ***** • Naperville, IL 60565

************@*****.*** • Mobile 630-***-****

Expertise and Passion:

Create a culture of trust, empowerment, and inspiration throughout the organization.

Build in Quality at every stage along the value stream and software development lifecycle.

Know our customers and know the value of our product to align everything we do.

Lead and direct process improvement activities that support continuous value stream improvements.

Set engineering expectations aligned with company objectives to achieve greatness.

Identifies areas of opportunity and provide real time solutions to resolve complex issues.

Creating cross functional collaboration to achieve near and long term objectives.

Develop and manage key performance indicators and tracking metrics for all personnel.

Manage and monitor external vendor relationships dealing with offshore personnel, software development firms, and contractor needs.

Identify areas that would benefit most by capital spending realizing near and long term payback.

Create monthly recap of Key Performance Indicators and ongoing improvements.

Direct financial responsibility for daily business operations.

Sponsor lessons learned sessions to identify improvement opportunities.

Oversee customer satisfaction surveys “NPI” scores to identify and implement action plans for improvements.

Research and incorporate best practices and tool sets into the Software Development Life Cycle.

Technology Management Profile

20+ years of Management Information System (MIS) Experience

15+ Years of Project Management (PM) Experience

10+ Years of Management Information System Consulting

8+ Years Managing Information Technology (IT) Departments

8+ Years Managing Software Quality Assurance (SQA)

Accomplished, hands on leader of technology the understands the need to manage the human side as well as departmental objectives; noted for driving improvements across the entire software development life cycle (SDLC). Motivational team builder and leader dedicated to empowering associates to meet ambitious goals and achieve exceptional levels of performance. Effective customer advocate and change agent; provide vision, creative problem solving, and solutions to meet internal Key Performance Measures (KPI), customer requirements, and service level agreements (SLA).

Professional Experience

SPX Corporation, Elk Grove, IL

Software Quality Assurance Manager (SQA), May 6th 2013 – Present

About SPX: SPX is based in Charlotte, North Carolina, (NYSE: SPW) is a global multi-industry manufacturing leader with approximately $5 billion in annual revenue, operations in more than 35 countries and over 14,000 employees. The industrial products and services divisions are responsible for nearly $192.7 million in annual revenue.

Key Achievements:

•Built a Software Quality Department from Inception to Adoption.

•Championed adoption of Key Performance Indicators (KPI) enabling the business to measure improvement and increase accountability.

•Created ISO Hand Off Processes, Test Plans, Report Out procedures to efficiently support the Software Development Life Cycle.

•2014 received the President’s award for ensuring our profitability and success of our new Fast Fare product line in Oakland California.

•Fully responsible to manage and perform the Customer Facing System Acceptance Test (SAT) in Oakland California, Jacksonville Florida, Albany New York, and Tucson Arizona. I had to interface with our customers, project managers, developers, and the executive team to raise issues and complete the SAT in order for us to close the project and get paid.

•Designed 2 System Labs that incorporated every product and subsystem in Genfare’s Fare Collection System.

•Through documentation and leveraging technology, developed a process where QA resources could onboard and start testing within 2 days and with clear direction.

Joint Commission Resources, Oak Brook, IL

Customer Support and Software Quality Assurance (SQA) Manager, 2007 – 2013

Scope of Technologies: Windows, Windows Server, SQL Server, Web Servers, Telerik Test Studio, MS Team Foundation Server, MS Test Manager, MS Visual Studio, MS SharePoint Services, MS Office Suite (Excel, PowerPoint, Word), MS Project, Active Directory

Manage Software Quality Assurance (SQA) and Customer Support departments supporting e-product lines generating $8M in annual revenue (90% of company’s bottom line) and utilized by 19K+ health care organizations worldwide. Build, develop, motivate, and manage performance of customer-focused teams; supervise four direct reports and up to six external consultants, offshore QA team, and oversee outsourced 24x7 customer support call center. Establish best practices; develop and drive execution of SQA testing strategies around the development life cycle for manual, automated, performance, and load testing. Partner with executive management, leveraging QA and support processes to enhance product development life cycle. Manage relationships with vendors and partners, and deliver demos and software training to corporate customers. Review and hold accountability for department financials, budgets, resource allocations, projects, risk areas, and strategic planning as key member of leadership team.

Key Achievements:

•Initially hired to define, build, and lead a new QA department to raise quality, improve speed to market, and overall customer satisfaction.

•Championed adoption of Agile methodology that significantly improved software development, boosting product quality while increasing speed to market.

•Developed and performed software load and performance tests that played a critical part in the release of all our new software products and enterprise wide Web Store and CMS.

•Designed and performed software load tests that fine defects within the critical path that would not otherwise show up in the QA environment.

•Increase productivity by designing automated test cases that are used by the entire QA team to certify existing requirements against new builds from development.

•Written, measured, and assigned test cases from requirement documents that originated from the Program Managers and Business Annalists.

•Program Manager responsible for gathering and writing requirements and test cases for a new fulfillment and support software used by external and internal customers.

•Championed new technology utilizing Microsoft’s Team Foundation Server to improve work flow and the SDLC handoffs between Product Adoption to Product Release.

•Improved department moral by measuring and identifying areas of improvement in our process, employees, coding, and requirements.

•Drew upon best practice guidelines to restructure Support organization, and led build out of QA department; recruited, hired, and trained staff, and promoted culture of creativity, teamwork, and morale based on recognition for outstanding performance.

•Collaborated with business unit leaders to understand unique business requirements and industry challenges, and to develop short and long-range plans for improving customer satisfaction.

•Leveraged Microsoft Team Foundation Server (TFS) and SharePoint Services to incorporate new testing approaches and technology that enabled team to deliver compelling and competitive products to market.

•Interfaced with customers to gather feedback on product performance, and utilized findings to guide development of new product features and enhancements.

•Orchestrated turn-around that transformed under-performing support vendor into a valued partner; efforts rewarded through reduced support costs and higher customer satisfaction scores.

SkillSoft (contracted through IBS), Downers Grove, IL

Senior Systems Engineer, 2005 – 2007

Scope of Technologies: Servers (Web, Courses, Content, Application, Learning Management System), IIS, SQL, WSUS, Active Directory, IBM Director 5.12, Orion, Altiris, Norton AntiVirus

Maintained business-critical application servers for online training company providing Internet-based training to 1M+ registered users; kept assets on three production server farms and one disaster recovery site available and secure, supporting systems and tools generating $300M in annual revenue.

Key Achievements:

•Planned and coordinated daily and monthly maintenance windows, participated in 24x7 on-call technical support rotation, and carefully monitored systems to meet company’s goal of 100% system uptime.

•Managed flawless code migrations between development, staging, and production environments.

•Capitalized on strong vendor relationships to secure hardware / software quotes, technical support, and warranty replacements at competitive prices.

•Boosted security via implementation of Norton AntiVirus Corporate Edition version 7.60, integrated Altiris Systems Management Suite into Microsoft web hosting environment, and drove implementation of new disaster recovery site in Hartland, WI.

Elkay Manufacturing, Oak Brook, IL

Project Manager / Senior Systems Engineer, 2000 – 2005

Scope of Technologies: PeopleSoft, SMS, Active Directory

Managed and maintained information systems connecting multiple plant locations for US-based manufacturing company, and provided Tier 3 support for enterprise wide MIS and application support issues. Mentored Systems Administrators and Help Desk support staff, strengthened vendor relationships, and provided life cycle management to meet project goals and financial targets consistently.

Key Achievements:

•Planned and maintained three-year server replacement cycle, and enforced Active Directory security standards and compliance.

•Leveraged group policies, Active Directory, and MSI packages in design and maintenance of new software delivery system.

•Managed numerous high-priority projects, including upgrade of 1,500-node SMS 2.0 system to SMS 2003, migration of 800 workstations to new version of Outlook, deployment of MS Patch Management solution, and migration of Active Directory from Windows NT 4.0 to Windows 2000.

•Orchestrated SMS site consolidation from eight primary sites to one Central, one Primary, and seven Secondary SMS sites.

* * * * * * * * * * *

Additional experience as Systems Engineer at Peters & Associates (1995 - 2000), and as

PC Technician at Efficient Marketing Systems (1993 - 1995)

Education and Training

Professional Certification

Cisco Certified Network Associate (CCNA) ~ Microsoft Certified Systems Engineer 4.0 (MCSE)

Highlights of expertise

•QA Management

•Agile Development

•SDLC Process Design

•Quality Risk Analysis

•Performance Tracking

•Customer Relations

•Vendor Relations

•Test Case Design

•FMEA Test Management

•Organization Leadership

•Process Improvement

•Budget / Cost Control

•Employee Development

•Test Cycle Management

•Software Release Process

Professional Development

Currently Enrolled in the Organization Leadership Program at Benedictine University in Lisle IL, expected completion date, Bachelors in December 2017.

Managing Change For Leaders ~ Change Acceleration Process (CAP)

Behavior-based Interview Training ~ TJC Professional Development Center

Crucial Conversations Training ~ TJC Professional Development Center

Creating Customer Experience Owners CEOs ~ TJC Professional Development Center

Managing and Maintaining Microsoft Server 2003 ~ Microsoft (MCSE) Certified

Conflict to Resolution Training ~ Elkay Project Management Training (PMP)

Project Management Lifecycle ~ Elkay Project Management Training (PMP)

Introduction to Project Management ~ Microsoft Project 2000 Technical Training

Technical Proficiencies

Platforms:

Windows (NT 4.0, 2000, XP, Vista, 7, 8, 10)

Tools:

Active Directory, Altiris, Cisco networking devices, IBM Director 5.12, IIS, MS Office Suite (Excel, PowerPoint, Word), MS Project, MS SharePoint Services, MS Team Foundation Server, MS Test Manager, MS Visual Studio, Orion, Norton AntiVirus, SMS, SQL, SQL Server, Telerik Test Studio, Web Servers, WSUS

With 20+ years in Information Technology I have developed a passion for Organizational Leadership. I hit the ground running engaging every employee while aligning everything they do with the Organizational Mission.

Within the first 90 days I will do the following.

> Establish a baseline of employee and team satisfaction.

> Enable a culture of trust, empowerment, and inspiration throughout the organization.

> Map t

Build Quality into the Value Stream and the software development life-cycle.

• Know our customers and know the value of our products in the market place.

• Lead and direct process improvement activities that support continuous value stream Improvements.

• Set engineering expectations to be aligned with company objectives.

• Identify areas of opportunity and provide real time solutions to resolve complex issues.

• Creating cross functional collaboration initiatives to achieve near and long term objectives.

• Develop and manage key performance indicators and tracking metrics for all personnel.

• Manage and monitor external vendor relationships dealing with offshore personnel, software development firms, and contractor needs.

• Identify areas that would benefit most by capital spending realizing near and long term payback.

• Create monthly recap of Key Performance Indicators and ongoing improvements.

• Direct financial responsibility for daily business operations.

• Sponsor lessons learned sessions to identify improvement opportunities.

• Oversee customer satisfaction surveys “NPI” scores to identify and implement action plans for improvements.

• Research and incorporate best practices and tool sets into the Software Development Life Cycle.

Accomplished, hands on leader of technology, adept at leading highly technical teams to produce quality results; noted for driving improvements across the entire software development life cycle (SDLC). Motivational team builder and leader dedicated to empowering associates to meet ambitious goals and achieve exceptional levels of performance. Effective customer advocate and change agent; provide vision, creative problem solving, and solutions to meet internal Key Performance Measures (KPI), customer requirements, and service level agreements (SLA).

Contact this candidate