Michelle Glover

**** ****** **. ***. **

Brooklyn, NY 11233

1-917-***-****

E-mail: acqqn6@r.postjobfree.com

Experience:

Golden Age of Brooklyn Brooklyn, New York Present-

Marketing/TelephoneAgent

To answer phones and direct calls to appropriate person

To call potential clients and explain program to them.

Prequalify and Schedule appointments.

Meet and greet clients.

Madison Avenue Temps. New York City, New York 2013-2014

Receptionist/Temporary Employee

Answers large volume calls

Order, arrange and stock office and break room supplies

Completes data entry compiling and sorting information.

Distributes incoming and out going mail using USPS, UPS and FEDEX mail services

Properly operates office equipment such as phones, CPU, Fax and copy machines

Provides on call temporary work relief to vacationing or on leave full time employees

Macy’s Department Store New York City, New York 2013-2013

Sales Associate/Seasonal Employee

Answered and assisted customers with inquiries

Provided exceptional customer service to customers

Completed accurate inventory

Properly operated office equipment such as phones, CPU, Fax and copy machines

All-State Insurance Inc. Moncks Corner, South Carolina 2012-2012

Receptionist/Volunteer

Answered large volume calls and inquiries

Accountable for appointments and scheduling.

Completed inter office memos, data entry, alpha numeric filing and other office duties

Properly operated office equipment such as phones, CPU, Fax and copy machines

Off Track Betting (O.T.B) New York City, New York 2006-2010

Telephone Betting Agent

Processed heavy volume bets via phone and provided professional and timely customer service

Kept account of all racing tracks running for the day.

Maintain accurate and precise data entry of all incoming calls.

Skills Summary:

• ICD9, CPT 10, Medical Terminology for Medical Insurance and HIPPA Compliance Procedures

• Data Entry, Claim Entry and Payment Requisite Posting

• Alpha Numeric filing

• Phone etiquette/Customer service savvy

• Mail distribution and expediting

• MS office (word, excel, outlook), MediSys, MediNotes softwares, Typing 35WPM

Education:

Kingsborough Community College 1999

Diploma Medical Billing and Coding Manhattan Institute 2013

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