Customer Service Manager
Resume:
Tezma Ewing
o Finance and Accounting Manager - AAFES
Dallas, TX
********@*****.*** - 214-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
o Finance and Accounting Manager
AAFES - Dallas, TX - July 2012 to Present
Draw charts and graphs, using computer spreadsheets, to illustrate technical reports.
* Present oral or written reports on general economic trends, individual corporations, and entire industries.
* level of work being performed. It is not an exhaustive list of all expectations.): • Oversees the gathering of data for preparation of monthly financial reporting and other management reporting. • Responsible for managing the annual statutory audits of all affiliated companies. • Manages all accounting functions including but not limited to accounts receivable, accounts payable, payroll, and purchasing • Establishes, modifies, and coordinates the implementation of accounting systems, policies, and procedures • Assists internal and external auditors in preparation of analytical schedules. • Prepares, analyzes, and reconciles all financial statements and related reports including but not limited to balance sheets, income statements, cash-flow reports, budgets, and variance analysis • Coordinates the monthly close process. Involves reviewing and preparing consolidation worksheets. • Supervises monthly balancing of books and monthly account reviews; prepares, analyzes, and reconciles monthly financial statements • Responsible for the preparation of quarterly presentation files and data, monthly and quarterly analysis and write-ups at a global level, and analysis of cash flow and related cash forecasting • Manages all operating and capital budget process activities; forecasts all company operational activities, expenditures/costs vs. forecast data to determine company progress toward stated Key Performance Indicator goals and objectives • Interfaces with offshore companies in resolving external reporting issues. • Identifies and implements projects that improve and/or automate current processes. • Responsible for carrying out supervisory duties such as training, setting expectations, and evaluating performance of staff. • Performs other duties as assigned by senior management
Care Care/Financial Advisor
Capital One - Irving, TX - June 2011 to March 2012 Sell financial products such as stocks, bonds, mutual funds, and insurance if licensed to do so.
* Answer clients' questions about the purposes and details of financial plans and strategies.
* Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Insurance Customer Service Rep
AEGON - Plano, TX - August 2010 to February 2011
Check to ensure that appropriate changes were made to resolve customers' problems.
* Review insurance policy terms to determine whether a particular loss is covered by insurance.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Check to ensure that appropriate changes were made to resolve customers' problems. Long Term Substitute Teacher
Dallas Independent School District - Dallas, TX - December 2009 to September 2010 Taught 1st, 2nd, and 3rd grade students.
* Prepared students for state test.
* Administered testing.
Customer Service Advocate
Verizon Communication - Dallas, TX - December 2004 to December 2009 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Resolve customer complaints regarding sales and service.
* Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
* Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
* Receive and respond to customer complaints.
EDUCATION
Masters of Business Administrative
University of Phoenix
October 2004 to May 2007
University of North Texas - Denton, TX
May 1996 to May 2003
ADDITIONAL INFORMATION
• Proficiency in Internet, Excel, PowerPoint, Access, RMDS, ECS (Exchange Catalog System), under the FA role, Read/Write access (TSO), ORIS Invoicing (CARMS), Hyperion, Microsoft Word, Microsoft Outlook, ReconNet, Banking and Finance Management, 10+ years Supervisory Skills, Account Reconciliation, IGLAS, WALKER, Banking 5yrs, Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence. Years of experience in teaching and training. Excellent interpersonal, influencing, and presentation skills.
Contact this candidate