Brian R. Celardo

* ****** ***** *******, ** ***** 908-***-**** (mobile) acqqju@r.postjobfree.com

Senior IT Professional with broad technology experience developing and delivering balanced technology, process, strategy, solutions and support across diverse industries. Strong communicator with a career spent partnering with and guiding business leaders to understand drivers, strategies and trends of technology that create revenue opportunities and cost savings. Experienced at managing teams of IT and non-IT professionals. Effective at developing ROI and budget analyses and well versed in various ITIL best practices covering, incident, problem and change management. Deep experience building alliances with business stake holders, vendors and IT personnel. Key core qualifications include:

Vendor Management

Infrastructure and Operational Tech Planning

Disaster Recovery Planning

Capital Planning and Budget Management

New Office Design and Move Planning

Project Portfolio Management

Voice Services including Hosted VoIP

ITIL Practitioner

Regulatory Compliance (SOX, 21CFR11, HIPAA, GxP)

IT Services Management

IT Audit

ERP Planning and Delivery

End User Computing Solutions

Office365 Depolyment

Professional Experience

Community Options, Inc (Non-Profit), Princeton, NJ 9/2013-6/2015

Senior Director, IT

Reporting to the CFO and supporting an end user population of 3000 across 8 states and 40 regional office, successfully defined a complete technology strategy to enhance outcomes for individuals with disabilities, reduce operating expenses and better position the company for regulatory compliance. The main focus of the new tech roadmap included a migration off a legacy email system to Office365, implementation of a new SaaS based Travel and Expense system and Billing system, elimination of legacy telephone PBXs in regional offices and move to a hosted VoIP and implementation of a SaaS Business Process Management system. Other initiatives included the establishment of formal SOPs and General Computing Controls to support HIPAA regulatory requirements, creation of a formal service desk and corresponding processes, virtualization of on premise servers, implementation of a hosted data back and system recovery solution, and upgrades to critical systems including the Time Keeper and ERP systems. Coordinated several office moves and buildouts including physical space planning as well as infrastructure and internet/voice services.

Key Successes:

- Identified and delivered savings of 10% on local/long distance calling and maintenance costs through the elimination of on premise PBX systems and move to hosted VoiP.

- Achieved 10% savings annually on wireless cellular telephone leveragin an outsourced cellular management vendor.

- Created a more collaborative and connected company deploying Office365; provided an email address to every employee compared to the legacy system in which only 1/3 of the population had an email address; eliminated regional office servers leveraging Sharepoint and OneDrive services; drove collaboration through the introduction of Yammer social media for business and Lync.

- Implemented a hosted T&E system to eliminate fraud and drive efficiency in reimbursement processes.

- Implemented a hosted BPM solution on cloud administered Chromebooks. Solution will drive greater revenue realization through increased system controls along with greater levels of compliance via elimination of manual paper based workflow.

- Designed and delivered a hosted data replication/DR solution.

- Coordinated the buildout of 6 regional offices.

IKARIA, INC., Hampton NJ 9/2011- 5/2013

IT Director

Supporting a global midsized Biotech company, responsibilities included directing IT infrastructure and operations for a 600 employee medical device and drug manufacturer. Accountable for change, incident, problem and configuration management, system qualification and validation and maintaining compliance with SOPs and corporate policies. Direct oversight for 9 domestic and 3 international offices covering line of business systems supporting Manufacturing, Commercial Ops, R&D, Engineering, Clinical, Customer Care, Supply Chain Technologies, Document Control, Quality, SG&A, etc. Accountable for all system/software and vendor annual renewals and contract management. Responsible for Capital and Expense budget management and planning, forecasting and accruals. Major project successes included but not limited to:

-Establishing more effective and better quality service desk processes leveraging ITIL best practices.

-Partnering with R&D to develop Med Device to EMR system connectivity solution.

-Directing audits of various hosting and services providers.

-Reengineering of a new Disaster Recovery solution.

-Buildout of new offices/labs.

-Full infrastructure assessment, risk identification and remediation.

-Implementation of performance and system monitoring technologies and reporting processes.

-Effectively leading teams of resources to deliver various complex, validated systems.

-Expansion and upgrade of MPLS WAN infrastructure and implementation of SIP trunking.

-Deployment of Mobile Device Management technology.

-Rewrite of IT SOPs and Policies and development of General Computing Controls

-Identification of major cost savings in telecommunications services through vendor RFP process and service analysis.

-Upgrade of Citrix environment on Cisco UCS Platform

-Participated in requirements gathering and hosting solution for new SAP implementation

-Participated in deployment of various COTS systems including Argus, Quantum, MasterControl (CAPA, Forms, Complaints) using standard SDLC processes.

INVENTIV HEALTH, INC., Somerset, NJ 2000- 3/2011

Senior Director, IT (1/2006-3/2011)

Reporting to CTO, directed IT resource planning, budgeting, operational support initiatives for a $400MM, 3,000 employee Commercial Organization and a 200 employee, $30MM Patient Outcomes business. Directed systems development and expansion initiatives with a focus on line of business application enhancements to drive call center agent productivity. Responsible for SLAs, voice and data communications, systems integration, data center operations and physical premise and data security required for HIPAA and SOX compliance. Responsible for Capital and Expense budget management and planning, forecasting and accruals. Managed 5 direct reports and up to 50 indirect reports covering network engineering, desktop support, helpdesk and ERP support team. Key successes included:

-Directed portfolio of workstreams over 2 years to deliver an enterprise Peoplesoft Financial system. Efficiencies gained through the implementation included reduction of DSO by 30% and shortened close process by 60%. Components of the project included building requirements, coordination of LOB application interfaces and data mapping and managing the project plan and budget. Participated in the creation of a full support staff including the hiring of functional analysts and coordination of off-shore systems support.

-Led efforts to offer new service to clients and revenue opportunity by delivering automated drug refill functionality through in-house developed and hosted IVR solution.

-Directed the rebuild of core legacy patient support system utilizing web architecture. Provided DR and work from home opportunities for support agents and reporting capabilities to clients creating increased value of service.

-Implemented a Document Imaging and Workflow solution to allow Customer Service Agents immediate online access to patient applications and “key-from-image” processing. Achieved ~ $300K/year savings eliminating printing paper and printer maintenance, soft cost savings through the reduction of manual paper and document handling and increased patient goodwill by addressing patient needs more quickly.

-Directed physical “hot-cut” move of 3 data centers and facilities to new corporate headquarters with state of the art data center over single weekend. Effort covered new office fit-out, PBX migration, data center buildout, infrastructure design and implementation, telecommunications and end user systems.

-Recognized 2 years in a row at corporate leadership conference as one of 3 recipients out of 3000 employees to receive the highest company Leadership Award for being client service focused, an agent of change and highly respected business partner.

IT Director (8/2000-1/2006)

Reporting to CEO of a $30 million pharmaceutical market research/analytics business unit of inVentiv, formulated IT strategies and managed 2 data centers with a $1.5 million IT budget. Responsible for development and support of SAS based analytic processing infrastructure and market research survey technology. Collaborated with analytic and market research BD and operations staff to define system requirements and develop appropriate solutions. Key achievements included:

-Spearheaded a reengineering effort to replace legacy analytic data processing cluster to achieve ~$500K/year in lost productivity costs and increased client goodwill.

-Piloted and implemented a leading edge storage virtualization technology that reduced TCO of servers, associated storage and backup technologies by 20% while providing opportunities for environment scaling, recoverability and data replication.

CAHNERS TRAVEL GROUP, Secaucus, NJ 1997 – 2000

Director, Global Network Services

A member of senior IT staff responsible for $3 million network operations budget supporting travel industry publishing/editorial business. Responsibilities covered full budget management, vendor contracts, office moves, new acquisition integration and professional services. Managed large Mac PC installation supporting editorial and design staff.

-Coordinated network integration services and SLAs for international offices including Hong Kong, Singapore, London and Geneva as well as 9 locations in the continental US.

-Directed office buildouts and moves in both London and Geneva requiring full coordination with international IT integration partners.

-Worked closely with Director of Client Services to establish best practices covering: SLAs, escalation procedures, policies and procedures related to the delivery of corporate information, email usage, internet usage, support processes for Tier 1 and Tier 2 support staff, training, knowledge transition and documentation.

AON CONSULTING (A division of the AON Group), New York, NY 1992-1997

Regional Technology Manager NE/MW (1993 – 1997)

LAN Manager (1992 - 1993)

PRIMERICA CORPORATION, New York, NY 1990-1992

Network Administrator

Technology background

Server Platforms – HP, Sun, Dell, VMWare

Storage Platforms – HP, Falconstor (Virtualization), EMC CX4, Clariion, VNX

Operating Systems – UNIX, Linux, Microsoft

Data Recovery – Netbackup, Commvault, EMC RecoverPoint, Falconstor RecoverTrack, nScale (Acronis)

Infrastructure – Cisco Switches (w/POE), Routers and Firewalls, Fiber-Channel Switches (Brocade); Nortel/Cisco VPN

PBX – Siemens, Avaya, Nortel (VoIP/TDM)

Databases – Oracle, MS SQL

Citrix/Terminal Server

Desktop Technologies/Mobile Devices/Laptops

ERP – Peoplesoft HR/Finance, Microsoft Dynamics SL, Quickbooks, SAP, Concur, UltiPro

System/Performance Monitoring/Reporting Tools

EDI Solutions

IVR Technology

Document Imaging/Management Platforms

Hosted Solutions

Microsoft Exchange and other IM solutions

OpenSource Systems (Project.net, Trac, Subversion)

Sharepoint Services

Web Technologies

Service Desk Systems

Desktop Computer Systems (Chromebook, Win7/8, Office 2003/7/10,iOS)

Google Chromebook Administration

Mobile Devices – MDM, BYOD, Droid, iOS, BES

Pharma Support Systems - Argus, Agilent, Quantum, Oracle Clinical, SAS, MasterControl, ComplianceWire (LMS)

Blackbaud

Salesforce

Office365

Hosted VoIP (Alteva)

Hosted Billing (Cloudx)

Hosted T&E (Interplx)

Kronos Time Keeper

Microsoft Navision (Financial System)

Education

Bachelor of Science Business Administration Wagner College, Staten Island, NY

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