Business Analyst/Architect
Resume:
Richard Forbes
Business Analyst
Introduction
I have been involved in using and supporting technology, utilizing various technologies from databases, webservers and application servers to build enterprise class solutions..
With a broad breadth of experience utilizing the benefits of technology in business environments, I bring an understanding of the business drivers as well as the appropriate tools that satisfy the requirements and financial and operation constraints that exists in today's market place.
I believe I am well suited for this role and have the capability and capacity to understand the environment and integrate into the project team in a manner that is meaningful and beneficial to all involved.
Technical skills
Frameworks
Zachman, ITIL/ISM, COBIT, ISO 177799
OS
Windows, Linux, UNIX
Database
MS SQL, MySQL, Oracle, DB2
Messaging
MS Exchange, Lotus Notes
Application
Visio, MS Office, Crystal Reports, SharePoint
OMS
OrderDynamics OMS
ECP
Magento, Demandware, Channel Advisor, CommerceHub, Marketlive
SAAS Applications
Pantonium
Route optimization solution for Non-Emergency Medical Transportation
Integritie
Knowledge Capture© Online (KC Online) DMS and Case Management solution based upon IBM FileNet
Professional Experience
ORDERDYNAMICS
08/2013 – Present
Business Analyst
Project: eCommerce Integrations
Gathering requirements and writing software requirements specifications for a ecommerce integrations using OD Manager OMS along with Magento, Channel Advisor, Marketlive, CommerceHub, Demandware, Red Prairie & SAP
Agile and Scrum Methodology
Integrations of payment processors and payment gateways to achieve PCI compliance utilizing HostedPCI
Utilized Sharepoint for document management for project documentation.
Logged identified issues and potential risks associated with actions to resolve, identified dependencies and provided information to PMO.
FOILCON
12/2012 – 08/2013
Business Analyst
Project: Social Media Capture and Control Solution
Gathering requirements for a social media solution built using IBM Content Navigator, IBM FileNet, IBM Case Manager, IBM Content Collector and other IBM Enterprise Content Management tools.
Utilized Sharepoint for document management for project documentation.
Logged identified issues and potential risks associated with actions to resolve, identified dependencies and provided information to PMO.
CIBC MELLON
08/2012 – 11/2012
Business Analyst
Project: Messaging Migration
Migration from Lotus Domino to MS Exchange
Liaison for technical teams for both platforms
Utilized Sharepoint for document management for project documentation.
Logged identified issues and potential risks associated with actions to resolve, identified dependencies and provided information to PMO.
BMO
01/2012 – 06/2012
Business Analyst
Project: Corporate Takeover and Integration
Identified appropriate business units and related personnel and assets required for integration.
Liaison with asset management, testing and integration groups on behalf of the impacted business units.
Created and documented applicable business processes to improve the efficiency of the integration efforts.
Identified reporting requirements and worked with development team to implement.
Weekly meetings with affected business unit leaders and program manager to mitigate and reduce identified risks to project success.
Logged identified issues and provided information to PMO
Utilized Sharepoint for document management for project documentation.
MGS SERVICEONTARIO ECHANNEL BRANCH
11/2010 – 02/2011
Business Analyst/Business Architect
Project: MTO RUSMOD
Gathered and documented current state information for the Payment Management, Financial Management and Financial Administration components of ServiceOntario’s service delivery business as it related to MTO.
Developed the future state requirements through JAD sessions, specifically to understand the requirements for Payment Management, Financial Management and Financial Administration components of ServiceOntario’s service delivery business as it related to MTO.
Provided subject matter expertise for the areas of payment administration and financial administration streams in the MTO/Deloitte JAD sessions to identify the ServiceOntario requirements definition for the RUSMOD initiative.
Utilized Sharepoint for document management for project documentation.
Project: Driver License/Health Card Integrated Renewal
Contributed to the creation and components of the Service integration and Accountability Model (SIAM) to demonstrate the feasibility and benefits of such integration.
Utilized Sharepoint for document management for project documentation.
Project: Trillium Gift of Life Network (TGLN)
Developed business requirements document and process diagrams.
Development use cases.
Utilized Sharepoint for document management for project documentation.
CIBC
09/2009 – 01/2010
Business Analyst/Process Analyst
Project: Service Management Governance
Reviewed and created improvements to System Management Governance and Attestation processes for Service Management Tool review and upgrade project within an ITSM/ITIL framework environment.
Reviewed and updated existing processes as a part of the process improvement team using the Capability Maturity Model Integration (CMMI) framework.
Requirements gathering and current state process documentation to identify gaps between current system and requirements and to complete gap analysis.
Weekly stakeholder meeting to present progress and high level issues affecting timelines.
Logged identified issues and potential risks and provided information to PMO
Provided input and updates into the workplan, including managing use case testing and change request for offshore development teams.
BMO NESBITT BURNS
07/2008 – 07/2009
Business Analyst/Process Analyst
Project: MACD Process Improvement
Documented the gaps between the US and Canadian processes and determined whether they were legal, culture or other issues
Created and mapped business processes to support and guide the use of an integrated MACD process for US/Canada Operations.
Reviewed, and presented improvements to, Incident Management processes in order to unify triage and workflow components for various geographical business units using ITSM/ITIL framework. This was enacted to enable consistent effort and uniform generation of metrics for service management teams as new business units were integrated into the enterprise.
Project: Paper Output Device Initiative
Created enterprise reporting outlining financial and operational efficiencies gained from the output device initiative.
Coordinated with business clients in providing in-depth analysis of financial reports in order to determine appropriate solutions for the output device initiative as it pertained to the specific business units..
EHEALTH ONTARIO
01/2008 – 05/2008
Business Analyst/Process Analyst
Project: Virtual Test Environnent
Created the logical architecture documentation (Checkpoint 2 Artefacts).
Designed, delivered and implemented Incident and Problem Management Processes for testing environment, mirroring production SLA and OLA for a virtual testing environment for vendors and internal customers using ITSM/ITIL framework.
Created the Service On-Boarding and Service Provisioning processes.
Reporting into stakeholder team and project sponsor regarding progress and challenges to delivery.
Logged issues and risks associated with the issues, provided actions to potentially mitigate risks and identified dependencies to PM
TD BANK/TD WATERHOUSE
11/2006 – 11/2007
Business Analyst
Projects
Designed and documented an Information Life-cycle Management (ILM) solution utilizing IBM TotalStorage SAN and Tape solutions
Documented the transformation from a physical to virtual environment utilizing VMware ESX technology.
Created and documented a logical data model and process map of data flow for on-line, near-line and off-line storage and the associated retention policy compliance components.
Reviewed and delivered updated process model of data lifecycle from creation to retirement, this was in anticipation of changes to legislation as it pertained to the business unit’s operation and specific responsibilities within the organization’s data retention policies and obligations.
Reporting to project stakeholders and sponsors for on-going project activities
Logged identified issues and risks and provided information to PMO
Utilized Sharepoint for document management for project documentation.
Utilized IBM Filenet for content management.
ISERV ONTARIO/MGS
07/2006 – 10/2006
Business Analyst/Solution Architect
Managed deployments of solutions migrated from dedicated physical assets into virtual environments
Project: Transformation of a paper-driven process to an automated solution for the Ontario Disability Support Program (ODSP) recipient program.
Weekly reporting to stakeholders of solution design activities and challenges.
Identified issues and potential risks along with actions and dependencies to PMO
GOLDCORP
06/2005 – 06/2006
IT Director
Project: Corporate Takeover, Integration and Outsourcing
Managed IT staff and integration of the core IT services after a corporate merger.
Managed outsourcing of internal datacenter assets and functions to 3rd party organization
Managed outsourcing of the support of financial system.
Managed software licensing and compliance for the international enterprise.
Managed contracts with wireless providers across North American operations.
Audit team member for COBIT (Control Objectives for Information and related Technology), COSO (Committee of Sponsoring Organizations of the Treadway Commission) and ISO 17799 (includes BS 7799-2) as it related to Sarbanes Oxley Section 404 compliance.
Managed internal issues associated with outsourcing partner’s performance and authorized actions to mitigate the identified issues.
ISERV /MGS
01/2004 – 04/2005
Business Analyst/Solution Architect
Projects
Documentation of service metrics and financial objectives for a customized service offering for an external ministry to migrate datacenter assets and services from an 3rd party service provider into iSERV’s service offering. Process mapping of the support model for the ministry’s customized service including identifying all aspects, and analysis, of the support processes, refinements within the scope of iSERV’s ability to achieve the desired efficiency in meeting the ministry’s SLA. Created and delivered the customized augmented SLA based upon ITSM/ITIL framework for service management.
Migration of customer hosted solutions from two MGS-managed datacenters into physically larger facilities. Business case and financial justification for the acquisition of internal enterprise security management tools, network switches, routers and firewalls.
Weekly reporting to stakeholders of solution design activities and challenges.
Identified issues and potential risks along with actions and dependencies to PMO
HOSPITALS OF ONTARIO PENSION PLAN (HOOPP)
06/2002 – 10/2002
Program Manager
Project: “BEBN” – Manage the deployment of the Bell Business Network into HOOPP.
Led the deployment of a private WAN and VPN solution based on the Bell Emergis Business Network (BEBN) into HOOPP
Managed the consolidation the WAN infrastructure of the Bloomberg, Reuters and FMC financial content services to effectively control access and provide security audits.
Managed the engineering of the Internet messaging solution to take advantage of the ISP's message relaying and outsource the SPAM -control infrastructure.
Managed internal issues associated with third party vendor’s implementation of solution and gained management authorization for actions to mitigate the identified issues.
AMERICAN EXPRESS
09/2000 – 05/2002
Program Manager
Project: “BEBN” – Manage the deployment of the Bell Business Network across American Express Travel.
Led the deployment of a private WAN and VPN solution based on the Bell Emergis Business Network (BEBN) at all American Express Travel sites across Canada and the consolidation of multiple regional datacenters into a single facility.
Managed the project teams (Desktop, LAN, WAN, Voice consisting of 20 dedicated members and 5 direct reports) responsible for the deployment of the infrastructure components
Managed the relationship between Bell operational teams and the American Express project team.
Program Manager
Project: Datacenter migration and consolidation.
Led the decommissioning of regional datacenters across the country
Led the data migration and consolidation effort from the regional datacenters into the consolidated datacenter.
Led the implementation effort for the consolidated datacenter.
Managed the implementation a centralized Internet proxy solution to aid in enforcement and compliance to the corporate Internet policy.
education
1987 - 1991
Bachelor in Arts, Carleton University – Ottawa, Canada.
MBA (in progress) Liverpool University
LANGUageS
-English : excellent spoken and written
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