Information Technology Engineer
Resume:
PERSONAL DETAILS
Name: Vijendranpillai s/o Krishnapillai
Address: No. 1582, Lorong Nusari Bayu 6/2A, Nusari Bayu 2, Bandar Sri Sendayan,
Age: 33
Date of birth: 26 April 1982
Marital Status: Married
No. tel: 012-*******
Email: **********@*****.***
Expected Salary: RM 6,000.00
EDUCATION BACKGROUND
2013 – 2018 Asia E University
Bachelor's Degree in Computer Science/Information Technology
2011 - 2012 Nota Asia Sdn Bhd (Professional Certificate in Computer Technology Malaysia
CISCO Certificate in Computer Network Professional (CCNP)
Microsoft Certified Professional Information Technology (MCPIT)
2010 - 2011 CISCO Certificate in Computer Network Associate (CCNA)
2001-2003 University College Cosmopoint
Diploma in Information Technology (majoring in Software)
SKILLS
Basic: Microsoft Office, Windows 7 & Windows 2000
Intermediate: HTML Programming, Visual Basic and Java
Advanced: C++, SQL, Server Multiuser/Multitasking, Networking, Routing, Switching, and Bridging
LANGUAGE
(Spoken) (Written)
English 10 10
Bahasa Malaysia 10 10
(Proficiency level- 0 (poor), 10 (excellent)
PREVIOUS EXPERIENCES
Jan 2015 – Present Network CIT Engineer AT&T Sdn Bhd
MYR 5,500.00
* Review, understand and validate the information provided in the RFC (Request For Change) impacting the infrastructure.
* Perform quality assessment before approving RFC’s as described in the process descriptions and work instructions.
* Prepare all major changes for the change advisory board (CAB) meeting.
* Assist the change owner with getting CAB and business approval.
* Ensure Customer Notification Letters (CNL) will be communicated on time with sufficient information.
* Provide feedback and status updates of the RfC to the change owners and/or project coordinators.
* Use Standardized templates to review, asses and communicate the changes.
* Directly responsible for the continuity of the day-to-day activities.
* Directly responsible for executing tasks assigned to you as day-to-day activities, monitored in team meetings.
* Directly responsible for timely follow-up and execution of all email arriving at the Change Approval email box.
* Planning changes and requests for implementation by the Central Implementation Team (CIT).
* Process change requests from external service providers.
* Keeping documentation like process descriptions and work instructions up-to-date.
* Directly responsible for the correct and timely analysis of the Change Implement Phase, as described in Work Instructions.
* Directly responsible for the correct and timely execute the Build, Test and Implement phase of a change.
* Directly responsible for the correct and timely follow-up and execution of all email correspondence arriving at the CIT email box
* Closes the Changes request after implementation results have been reviewed
Jan 2011 – November 2014 NOC SHIFT LEADER Ntt Msc Sdn Bhd
MYR 3,088.00 (Jan 2011- Nov 2014)
Act as mentor/guide to shift partner
Take full ownership of network faults identified while on shift
Provide technical support & regular status updates to customers
Interface & respond to customer and network technical requirements and issues
Formulate & implement operation & maintenance solutions
Solve issues to obtain customer satisfaction and improve the company’s profession image
Organize & conduct operation & maintenance activities as per customer maintenance contract
Assist & support the call center operation so that maintenance services are implemented to a high standard and within the SLA
Generate & maintain excellent customer relations, liaising with call center and other NOCs to obtain good feedback & satisfaction on the services provided
Logging all support incidents ensuring all data is complete and accurate
Complete customer circuit provisioning and testing from Service Centre
Troubleshooting and resolving customer product/network problems, using on-line data
Services and other resources wherever required
Dial in to customer site to assist wherever appropriate
Escalating incidents to Level 2/3
Contribute to the Knowledge System database and share knowledge within the team
Commitment to help other team members, especially new starters, in resolving incidents and growing in technical knowledge
To ensure activities are followed up across shift
Monitoring of domestic and regional network to ensure stability
Carry out WAN Bandwidth analysis using performance tools (Info vista)
Level 2 support of global network infrastructure including but not limited to MPLS, frame relay, VPN, point-to-point, and ISDN circuits, routers, switches, gateways, DNS, IP Control, firewalls, and voice systems
Feb 2010 –Jan 2011 SYSTEM ENGINEER Techlane Resources Sdn Bhd
RM 2500.00 (Feb 2010- Jan 2011)
Ensure the network architecture of the facilities is smooth so that the support team will be able to handle faulty and advisory cases in an efficient manner
Perform second level support from level to level
March 2005- Jan 2010 ADMINISTRATOR IT Max Sdn Bhd
RM 1900.00 (March 2005- Jan 2010)
To manage the day to day activities of an ICT access point in an accompanying cyber cafe in Kuala Kubu Bahru
STRENGTHS
Able to work under pressure
Add or Remove configuration, IOS upgrades, TCP/IP, LAN, WAN, MPLS,IPVPN, IPT, Wireless, Network Security (VPN),DNS, BGP,EIGRP, OSPF, Latency, Routers, Switches, Hubs and Cables.
Perform network readiness test
Able to utilize leadership and management skills through mentoring, and provide guidance to team members
Provide technical support by interfacing, responding, formulating, and implementing operation towards any technical issues
Troubleshooting and solving any technical issues related with cisco/juniper router and switch
Escalating incidents to higher management
Monitoring of domestic and regional network to ensure network stability
Able to carry out WAN Bandwidth analysis/ solve soft issues
Provide level 2 support of global network infrastructure
Ensure overall activities are followed across the shift
References:
Parvesh Lal
Supervisor
AT&T Sdn Bhd
H/P : 012-***-****
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