DEEPIKA SAGAR

PGDBA (HR)

CONTACT– 91-981*******

EMAIL – acqqbv@r.postjobfree.com

ADDRESS: Rohini, Sector-7, Delhi - 110085

CAREER OBJECTIVE

To render my service with utmost sincerity & devotion by optimally utilizing my abilities and expertise, so as to enable the organization achieve its goals and at the same time capture opportunities for constant learning and career development.

SUMMARY

A competent professional with 2+ years of experience as Assistant HR and general administration and more than 4 years’ experience in Customer services in BPO sector.

PROFESSIONAL EXPERIENCE

Organization: Techiva (IT Consulting and Solutions)

Designation: HR IT Recruiter (Contract based)

Location: Lansdale, PA, USA 7 months (Jul, 2014 – Jan 2015)

Key Responsibilities:-

Reviewing resumes and applications for required positions on various portals (Monster, Career builder, Dice, LinkedIn etc.)

Source, screen and interview applicants for entry level, mid and senior level and negotiate salary offers

Arrange interviews and provide information to potential candidates

Maintaining job postings on web based job boards

Create, file and maintain HR documents and data.

Perform variety of clerical, technical, administrative and office support duties in support of the Human Resources Department.

Attendance making, leave mgmt & OT records

Worked with TL on Incentive and other perks

Employee engagement – Celebration, parties, company foundation day, outings etc

Organization: Intelenet

Designation: Executive Account and Financial Services 6 months (Feb, 2011–Jul2011)

Location: Gurgaon

Key Responsibilities:-

Maintaining the database and accounts of countrywide employees

Assisting the Sr. Accountant with accounts, payroll, pay slip, Form16 and Salary details, and statutory compliances and also with the reports submissions

Organization: Mk Exim services (HR Consultants)

Designation: HR Executive/Recruitment 1.6 year (Sep, 2009–,Feb 2011)

Location: New Delhi, Delhi

Key Responsibilities:-

Worked as a Recruiter cum Business Developer in lead generation and conversion

Business development by establishing tie up’s with new clients and coordinate and signing the contracts with companies.

Maintaining the Attendance and leave records

Profiling of different vacancies based on the JD given by clients.

Use of available and accessible (Internet) database to find the potential candidates for each available position (E.g.-Naukri, shine, Monster etc )

Screening the candidates through personal or telephonic interview and presenting the short listed candidates to clients.

Arranging the interviews at the premises and briefing them about the vacancy and requirements.

Regular follow up of recruitment status of the sourced candidate and joining work and payout for selected candidates and feedback.

SkillsDeveloped:

Got exposure to the recruitment process of a wide variety of clients in the IT, BPO/ITES, Banking, Telecom and Financial Domain

Learnt effective communication with customers and all levels of management and staff

Developed competency to remain objective to the given task and to achieve a greater sense of accomplishment

Organization: WIPRO

Designation: HR Trainee 4 months (Jun 2009 – Sep, 2009)

Reporting To: Regional HR Manager

Location: New Delhi, Delhi

My Responsibilities: Staffing & Recruitment

Assisting manager in end to end recruitment and general administrative activities and completing PGDBA Project

Screening, shortlisting and sourcing the candidates

Processing new hire-paperwork

Building & maintaining relationships with the Placement Agencies and ensure that all the processes go on smoothly.

Assisting my manager in conducting the Induction & Orientation Programs for the new joined.

Managing the data by working on various database applications

Completed the PGDBA Project under HR Manager Supervision

Organization: WIPRO

Designation: Sr. Customer Service Executive 3.10 years (Jul, 04 – May, 08)

Reporting To: Team Leader

Location: New Delhi

My Responsibilities:

Providing web and voice based Customer care and Technical support in terms of resolving customer queries related to specific Policies & Procedures of the most prestigious account Customer Care, Dell Inc. USA.

Maintain quality control/satisfaction records, providing quick and effective resolutions and constantly seeking new ways to improve customer service.

Data Entry, maintaining the records of all the customer interactions and doing follow ups to maintain customer satisfaction

Academic Qualification:

University/Institute

Degree

Grade (Percentage)

Symbiosis School of Management Studies, Pune (DE*)

PGDBA (HR) 2010

A (78%)

Delhi University (DE*)

B Com (Pass) 2006

B (50 %)

Sachdeva Public School, New Delhi

Higher Secondary (12th) 2002

B+ (65%)

Sachdeva Public School, New Delhi

Secondary Exams (10th) 2000

B+ (68%)

Technology / Software Used:

MS Word, MS Excel, MS PowerPoint, Outlook, worked on HR software

Certified Trainings:

HR Generalist Training

Serving Problems and working as a Team.

Writing Effective e-mail messages

Time Management

100 HRS Technical Support Training

100 HRS Customer Service Training

Voice and Accent Training

Significant ACHIEVEMENTS:

Received certificate of Excellence award from Dell Inc. for the contribution in Wipro BPO Consumer site of the quarter-3, FY05

Recognized and awarded as the best Customer Care Associate for the quarter – 1 FY06

Certified as the Best Technical support Expert globally by DELL in 2007 Q2 for providing best resolution Effectiveness worldwide for US Dell Technical Support

Avid Team Player ability has lead me won several team awards

I have more certificates will specify if needed or required

Personal Information:

DOB: 24-October-1984

Father’s Name: Mr. Prem Sagar

Languages Known: English, Hindi and Punjabi

Interests: Travelling, Reading, Music, Studying Human Relations

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