Customer Service Manager
Resume:
Wesley W. McClure, Jr.
Mobile, AL 36695
acqq96@r.postjobfree.com
Profile
Highly organized, dedicated with a positive attitude.
Resourceful, skilled in analyzing and solving problems.
Computer skills in Micro soft Word, Excel, Outlook, Qualcom System, and At Road Systems.
Work well under pressure with the ability to meet deadlines and schedules.
Communication skills with customers to handle any problem that may arise.
Team Player with proven leadership qualities and the ability to manage with professionalism and diplomacy.
Skilled at working independently, multi-tasking and delegating responsibilities.
Logistics dispatching and Operations skills.
Catastrophe adjusting
Synopsis of Achievements
Proactive planning ahead for future challenges.
Created customer satisfaction, drastically reducing potential problems.
Multi-Tasking in processing claims
Employment
FSR Trucking / Postal Carrier Corp.
Transporting US mail from Mobile, Pensacola
Hattiesburg, Baton Rouge, and New Orleans
Pilot Catastrophe, Mobile, Alabama
Agent Advocate
Field supervisor dealing with agents in the field with
Claims and making adjustments as needed.
Working with Office Agents with claims customers and resolving issues as needed.
Travel to devastation locations and working through for months at a time to get all customers claims taking care of.
Longest deployment was 7 months so travel is not an issue.
Millard Refrigeration, Mobile, Alabama
Forklift operator
Shipper and Receiver
Arc Terminals, Mobile, Alabama
Logistics and Transportation
Scheduled loaded Railcars in at our location, and released them back to the Railroad after they were empty.
Was over Truck movements in and out of Terminal by different suppliers and customers.
Loaded as well as discharged Barges as they were scheduled in at our two Terminals
Worked as Person in Charge at the shore facility for the loading and discharging of Barges.
Clark Oil, Waynesboro, Mississippi
2014 to
Present
2012 to Present
2012
2011-2012
2010-2011
Safety and Transportation Manager / Mississippi Transporters
In charge of all Dispatch Operations.
Responsible for maintaining all drivers files.
Hiring of drivers.
Handling all Safety meetings discussing issues and making sure we are in compliance with DOT.
Fuel Dispatcher for South Alabama and Mississippi, along with Florida coast.
Customer Service maintaining contact with our customers on a daily basis.
Maintain quality control/satisfaction records, constantly seeking new ways to improve our customer service
McPherson Oil Companies, Trussville, Al
2009- 2010
Fuel Dispatch Manager
Serviced Alabama, Mississippi and Florida.
Drivers Schedules and Drivers files
Truck Maintenance and Trailer Maintenance files
Manifesting receipts
Merritt Energy Partners, Mobile, AL
2009-2009
Developed and operated transportation division from the ground up
Scheduled loads for all drivers and was on call 24 -7
Fuel Dispatch Manager
Maintained Truck and Driver Files
Managed all truck and trailer needs for maintenance repair to licensing for each one.
Keep daily logs on customers on loads and any problems they might need taken care of.
S & S Trucking, Saraland, AL
2008-2009
Fuel Dispatch
Maintained logs on maintenance with trucks
Customer service relations on a daily basis.
Home Place Furniture, Mobile, AL
2007 - 2008
Salesman
Inspection Services America, Alpharetta, Georgia
Field Adjuster
Onsite inspections of structure.
Estimating cost of damage, surveying property damage
Xactimate Software to propose rebuild for damages.
Catastrophe claims
2005-2007
References
Rick Merritt
Merritt Oil / Merritt Energy Partners
952 S. Conception Street
Mobile, Alabama 36609
251-***-**** Office
Ken Downs
Parker & Son’s Construction
9820 Bridlewood Road
Pensacola, Florida 32526
Pat Buchler
ACL Marine
505 Smith Drive
Metairie, Louisiana 70005
David Menchew
Flannigan Instruments
2340 Partridge Way
Mobile, Alabama 36695
334-***-**** Cell
James Henning / ISA Claims
P.O. Box 4251
Alpharetta Georgia 30023
Contact this candidate