Customer Service Technical Support

Kimberly Hatchett

**** **** ******* **., ***** Green, AL 35750

acqq8y@r.postjobfree.com

Cell Phone: 256-***-****

OBJECTIVE

To attain a permanent position within a professional organization with a stable and growing environment; where I can use my experience and knowledge to help the company achieve goals, while allowing myself opportunity to grow professionally. In return, I will bring extensive knowledge, dedication and determination and a professional, positive attitude.

PROFESSIONAL PROFILE

Strong administrative, oral communication and organizational skills.

Experience with QA of assets.

Experience working in an urgent, fast- paced environment where critical and tight schedules are to be met with quality results.

Works well with diverse groups and numerous customer organizations.

Strong Math skills.

Knowledgeable of Microsoft Office, Excel and PowerPoint.

Strong background in electronics testing and repair.

Knowledge and experience with setting up and loading software on computers.

August 2011 to present UAHuntsville, Huntsville, AL

I provide logistical and technical support to the U.S. Army Program Director, Test Measurement and Diagnostic Equipment (PD TMDE), Off-Platform Automated Test Equipment (OPATS). I evaluate, plan and conduct Automated Test Equipment (ATE) maintenance and sustainment planning of current and legacy Integrated Family of Test Equipment (IFTE) systems and associated Test Program Set (TPS), including support planning for current development of the Next Generation Automatic Test System (NGATS). I develop Technical Manual procedures and elements in support of new systems acquisition and review existing manuals for correctness and completeness. I implement PEO/DA/DoD acquisition policy and procedures to provide fielding’s of fully supportable systems, while meeting operational requirements for the soldier in the field. I participate in the planning, preparation and conduct of New Materiel Fielding’s of ATE systems. I organize and conduct New Equipment Training (NET) and on the job training to soldier operators, maintainers, and civilian technicians. I plan, monitor and conduct initial ATE testing, TPS testing, and technical evaluation of the NGATS. I provide input, assistance, and recommendations for ATE Self-Test, Fault Detection, and Fault Isolation software procedures utilized during testing of associated TPS / Weapon System equipment. I analyze operational challenges and recommend corrective actions and program enhancements to mitigate potential problems. I provide timely and accurate written and oral reports identifying needs, illustrating ATE systems operational characteristics, malfunctions, deviations, and solutions to improve reliability and sustainability. I provide liaison with and support to PD TMDE customers, and furnish telephonic and on-site technical support for fielded and deployed equipment. I support the planning and conduct of developmental logistics test events. I am a contributing member on a variety of logistical/technical IPTs. I recommend innovative developmental modifications to ATE design to increase system maintainability, testability, and sustainment. I monitor and provide technical expertise to fielded BSTFs, EOTFs and NGATS (Next Generation Automated Test Station). I evaluate test performance, perform troubleshooting measurements, make adjustments, repair and replace malfunctioning components within the ATE and associated TPSs as well as electronic, electrical, mechanical, electrical- mechanical, hydraulic, electrical-hydraulic, pneumatic, and optical assemblies, subassemblies, and modules. I regularly perform Operating System software regression testing, BETA

testing, Formal Quality Testing (FQT), and TPS backward compatibility testing on the EOTF (V5). I provide expert guidance and support to Basis of Issue Planning.

June 2005 to August 2011 SAIC, Huntsville, AL

Performed maintenance, technical evaluations, troubleshooting procedures, repairs, and operated the Integrated Family of Test Equipment (BSTF) V3, Electro-Optical Test Facility (EOTF) V5, Commercial Civilian Equivalent (CEE) and Next Generation Automated Test Station (NGATS). Inspected, tested, performed fault isolation, maintained, and repaired two CEEs, 6 BSTFs, 3 EOTFs, 2 NGATS, and all associated TPS equipment located at Redstone Arsenal, Huntsville, AL, Building 3460. Inspected, tested, repaired, and maintained Government Furnished Equipment (GFE) in support of TPS development for the APACHE AH-64 (A thru D Model) optical and electronic TPS. Performed weekly fault detection and self-alignment test procedures. Performed fault isolation procedures to correctly identify failed components of the ATE, TPS, LRU, and/or SRU. Evaluated test performance with prescribed values, measure, adjust, repair, and replace malfunctioning components. Performed adjustments of ATE, TPS, LRU, and/or SRU assemblies, subassemblies, and modules. Used Atlas Debug procedures, source code, ELTDs, schematics, block diagrams, engineering drawings, and Test Measurement and Diagnostic Test (TMDE) equipment to determine serviceability of components. Provided technical support to TPS development engineers on serviceability, maintainability, and capabilities during the development of new TPS sets. Used drills, grinders, machine tools, solder tools, and hand tools to fabricate or modify hardware needed for the ATE and TPS.

April 2005 to June 2005 SAIC (Innovative), Huntsville, AL

Administrative Support. Duties include providing administrative support to the Integrated Family of Test Equipment (IFTE) English Language Test Document (ELTD) and Electro-Optic Test Facility (EOTF) Projects. As well as quality assurance, inventory and quality control.

November 2000 to April 2005 Movie Gallery, Huntsville, AL

Senior Customer Service Associate. Duties include assisting customers,

shipping and receiving, answering the phone, and inventory control.

November 2004 to April 2005 McAlister's Deli, Huntsville, AL

Food Server. Duties include serving customers food, drinks, and taking

orders.

July 2003 to January 2004 Cumulus Broadcasting, Inc. Athens, AL

Intern Lead. Duties include assisting interns to promote the radio stations,

call listeners as required, answering the phone, assisted the Promotion

Director with putting together events, and enter data into Microsoft Excel as needed.

July 1997 to May 2001 Huntsville Hospital Volunteer, Huntsville, AL

Auxiliary Volunteer. Duties included answering the phone, prepared charts and

helped patients as needed.

Education

June 2008 to March 2010 Columbia College, Redstone Arsenal, AL,

Obtained a Bachelor’s of Science in Business Administration

May 2001 Hazel Green High School, Hazel Green, AL, Graduated

Security Clearance: Secret (awarded April 2005)

Contact this candidate