Credit, Collections and Customer Care Professional

Jason Bell

**** ******** ****, *******, ** *****

405-***-**** // 405-***-**** // acqq6y@r.postjobfree.com Summary:

Extensive Experience in Performance Finance Management, Statistical Reporting, MS Office-Excel Spreadsheets- Specializing in Consumer & Commercial Billing, Credit, Recovery, Customer Care, Contract Negotiations & Third Party Vendor Management.

Profile:

Enthusiastic professional with strong research, writing, analytical, and problem-solving abilities. Multi-unit management experience with exposure to diverse areas of credit and collections both in consumer and commercial settings. Self motivated and detail oriented with a proven track record of driving continuous improvement. Highly effective interpersonal skills and talent for maintaining successful communication.

Core Skills:

■Department Leadership/Consolidation

■Performance Management/Reporting

■Fiscal/Budget/AP/Accountability

■Relationship Management

■SOP/SLA Compliance

■Project Management

■Resourceful team motivator

■Collection, Subrogation, & Liquidation

■Lean/Six-Sigma/Navigator Management

■Vendor Negotiations/RFP Processes/Inventory Mgmt.

■Consumer / Commercial Lending/Credit and Recovery

■Dispute Resolution / Government Recovery

■Process Excellence flows for continual improvement

■Revenue Recovery Specialist-Skip Tracing-Auditing Work Experience:

Belco-Unlimited Company, (Part-Time-Family Business-2009-Present). Regional Manager -Affiliated member of The Children Cancer Society Contract Bulk Vending Program. Responsible for securing placement locations, servicing and stocking bulk U-Turn candy vending machines throughout the OKC metro area with a variety of bulk candy products. Extensive experience in Logistics, Route Management, Customer Service Skills, Time Management, Accounts Payable, Bookkeeping and Inventory Reconciliation. The Hertz Corporation, (1991-2012).

Billing, Credit, Collection and Customer Care Sr. Analyst (1991-2012). Responsible for directing and managing departmental personnel for the Credit, Recovery & Customer Care units. Establishing credit lines and monitoring the various consumer and commercial lines of credit for increases and lowering existing credit limits. Reviewing the payment status of customer accounts and initiating proactive calls and timely collection efforts once an account becomes delinquent. Working directly with customers in collecting delinquent accounts in resolving issues that may be preventing customers from making timely payments. Ensuring the performance, quality, service, accuracy, compliance and the efficiency of these operations.

Key Responsibilities:

• Provide training and leadership to a team of Billing, Credit/Recovery & Customer Care Specialist.

• Bill customers and manage an Accounts Receivable portfolio, to eliminate customer delinquencies, improve cash flow and lower DSO. Resolved/Reconcile cash and credits on accounts.

• Call or e-mail customers with overdue balances to determine why payments were not made pursuant to terms.

• Handled 75+ calls per day in an inbound/outbound call center staffed by 150 Specialist.

• Resolved customer inquiries related to billing explanations and account maintenance.

• Managed customers expectations by clarifying needs and identifying up-sell Gold Service opportunities. Highlighted Achievements:

• Improved: Shortened Credit approval time by 50%. Improved Collection Results By 39%. Saved $800K in legal fees.

• Resolved: Multiple issues on a daily basis to improve the departments efficiency. Establishing SLA's and Streamlining processes and procedures.

• Volunteered: Spearheaded several lean and six sigma initiatives to improve results in and outside my department.

• Increased/decreased: Increased collection contacts by 27% and decreased DSO by 12% to 29 days.

• Launched: Three new ideas, saving 1.8million resulting from various cost saving ideas.

• Won: Several company employee of the month awards for collections and customer dispute resolution. Academic Background:

LaSalle University, LA 1995-Bachelor of Science, in Business Management.

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