Customer Service Rep

Objective

To work in an association with professional groups who offer me the opportunity for career advancement and professional growth.

Experience

Houston Community Call Center May 2012-2014

Polished, professional customer service rep offering:

2 years of experience providing customer support in busy call center environments for public utility and insurance industry employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Education Date: Jan 2012-Aug 14

Central Texas College

Associate’s Degree in General Studies

Skills

MS Word, Excel, Outlook

Flexible

Reliable

typing skills – 50 wpm

strong communication skills

Detail-oriented

Customer service experience

Problem solver

Excellent ability to adapt to difficult situations

Proven leadership track record

Confident

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