Senior Leader - Human Resources
Resume:
MARY POGUE
acqpzr@r.postjobfree.com
www.linkedin.com/in/marylpogue
EXECUTIVE SUMMARY
Accomplished human resource leader with specialization in full cycle human resource management including recruitment, onboarding, benefits and compensation, training and development, performance management, succession planning, executive collaboration, and strategic planning
AREAS OF EXPERTISE
Recruiting & Succession Planning
Employee Training & Development
Financial Analysis & Cost Control
Business Process Improvement
Organizational Leadership & Motivation
Policy Design & Administration
Performance Management & Appraisal
Strategic Planning & Partnership
PROFESSIONAL EXPERIENCE
NETWORK SOLUTIONS GROUP, LLC, Nashville, TN
January 2009-April 2015
Vice President of Human Resources & Operations
Director of Human Resources & Operations
Provide senior leadership and human resource management for a regional information technology (IT) firm specializing in computer systems management for small to medium businesses
* Sole responsibility for all human resource functions including recruiting, onboarding, benefits and compensation, training and development, performance management, and strategic planning
* Manage 30 employees across multiple business units including Accounting, Sales, Marketing, Operations, Client Relationship Management, Project Management and Senior Technical Support
* Full cycle recruitment for all company roles such as Project Management, Web Development, Marketing/SEO, Client Relationship Managers, Outside Sales, Senior Engineers, and more
* Designed and implemented a multi-purpose orientation program for new employees, resulting in a 53% increase in employee retention while reducing firm costs by more than $200K annually
* Introduced new performance management system improving linkage between pay and performance to support long-term strategic plans; Established policies, procedures and services to standardize firm practices, increase productivity and profitability, and deliver value-added customer service
* Initiated change in employee benefits plans saving the company 37% annually while increasing offerings to employees; This change incorporated employee self-service technology for benefits enrollment and plan changes as well as admin technology for paperless onboarding of new hires
* Streamlined accounting and invoicing practices through use of online invoicing procedures, online payment options, electronic deposits and formalizing a past due/collections procedure; These changes decreased A/R balances from $350K to less than $90K, enhancing profitability and standardization
* Forecast and produce the firm’s annual budget inclusive of all revenue and expense categories; Personally measured on P&L results (60% performance weighting) based on achievement of annual net income objectives and strategic business objectives
DELL INC., Nashville, TN 2006-2008
Senior Manager – Vendor Relationship Management
New business development management focused on strategic sales initiatives in Enterprise Software, Retail Point-of-Sale, VoIP, Enterprise Networking, and Printing across three geographical locations
* Designed the first product sales specialist team focused on strategic sales resulting in growth from 1 to 47 vendor specialists spanning across three locations and generating over $200M annually
* Created annual marketing development funds (MDF) through vendor contracts to cover 100% of staffing costs for all product specialists resulting in pure profit for the company
* Developed targeted sales campaigns, incentive programs, and sales trainings for over 300 sales representatives to demonstrate sales exposure and return on investment (ROI) to external partners
* Consistently outperformed management peer-group while attaining 117% relative to sales plan with “Exceptional” performance rating
* Identified as Key Talent for the company; Distinction awarded to top 5% of employees globally
* Received the highest employee satisfaction marks among the Small-Medium Business Management team in anonymous employee survey; areas measured included employee empowerment, communication, and development
DELL INC., Nashville, TN 2003-2006
Senior Sales Manager – Healthcare, Education, Government & Corporate Accounts Responsible for relationship and inbound sales teams targeting Corporate, Federal Government, K-12, Higher Education, State & Local Government and Healthcare entities
* Transformed an under-performing division into the highest performing division by re-aligning territories while attracting, hiring, and retaining experienced sales talent resulting in revenue generation of $54M – $93M in quarterly sales
* Constructed a call forecasting model, reporting dashboard, and stack rankings to measure and manage the success of each representative inside the Public sales division
* Developed account strategies and planning activities for the entire Public sales division such as account selection, product selection, identifying buyer influences, overcoming objections, introducing new products, delivering sales presentations, and negotiating discount points
* Managed sales teams through extensive periods of change including vertical realignment, migration from direct to overlay sales, structural/reporting changes, and total senior management change
DELL INC., Austin, TX 2000-2003
Online Manager for Dell.com / Sales Representative
* Responsible for increasing online sales on dell.com by 30% or greater to reduce company operating expenses, reduce order processing times, and improve the overall customer experience
* Consistently exceeded sales plan throughout multiple verticals including Large Corporate Accounts, Healthcare, K-12, and Higher Education while increasing margin profitability by 15%
* Conducted competitive analysis with customers, sales management and finance teams to better understand functionality improvements to grow the online business; established weekly meetings with IT to prioritize, understand feasibility, and develop a roadmap for successful client delivery
* Championed executive collaboration and cross-functional communications with sales, information technology, operations and external clients to establish milestones to meet project timelines
* Relocated to Nashville in 2003 to open a new sales division for Dell. Responsible for recruiting new sales talent for the Public division as well as full training development and delivery of new employee onboarding training programs to further develop our sales organization
EDUCATION & PROFESSIONAL AFFILIATIONS
Bachelor of Business Administration, Major: Management, Middle Tennessee State University Associate of Science (AS), Business Information Systems, Nashville State Community College Associate of Science in Teaching, Elementary Education (K-6), Nashville State Community College Member of Society for Human Resource Management (SHRM) and Local Chapter (MT SHRM) Beginning Masters of Business Administration (MBA) degree with emphasis on Human Resources
ACCOMPLISHMENTS & AWARDS
2014: Nominee for Women of Influence
2006: Dell’s Spotlight on Women Award
Q2FY07: Customer Experience Award
Q1FY06: Operational Excellence Award
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