Customer Service Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS

Accounting and customer service knowledge

Knowledge of accounting software includes: Quick Books and Simply Accounting

Strong communication, listening, and organization skills

Strong interpersonal, analytical, and problem solving skills

Strong attention to detail and high level of accuracy

Proficient with software program such as MS Word, Excel, Power Point, VISyONS and Outlook

Communicates fluently in both official languages (English / French)

WORK EXPERIENCE AND RELEVANT SKILLS

Customer Service/Communication

Conducted interviews with respondents over telephone

Collected, verified, and entered data obtained over the phone and on field into system

Provided information to existing and potential customers via the telephone

Strong experience multi-tasking and meeting sales targets

Offered a superior client experience on every call to meet and exceed clients’ expectations

Process and verify application forms from international students

Marketing/Sales

Successfully promoted the University of Moncton abroad

Designed market research questionnaires

Accounting /Finance

Processed invoices, money, cheques, and credit/debit card payments

Performed all accounting tasks, such as: Accounts receivable, accounts

payable, payroll, tax rebates, and others

Maintained journal entries, general ledger, and reconciled balance sheets monthly/annually

Prepared monthly and annual financial reports and audit

WORK HISTORY

Jan 2008-to Present International recruiter University of Moncton, NB

Nov 2007 to Dec 2008 Catalogue Specialist Direct Buy, Moncton, NB

Jun to Sept 2007 Administrative Assistant UPS, Moncton, NB

May to Sept 2005 Technical Support Associate Client Logic, Moncton, NB

Sept 2004 to Jan 2005 Customer Service Representative Minacs, Moncton, NB

Migrated to Canada 2004

EDUCATION AND TRAINING

Expected Graduation - February 2016, BSc of Business Administration (Accounting),

University of Moncton, NB

*Living in HRM

June 2001 to January 2003, Faculty of Engineering (Electrical engineering), University of Zimbabwe, Zimbabwe

1987 to 1993, Diploma in Electromechanical (EFOTEC –Rwanda)

VOLUNTEERING EXPERIENCE

July 2014 to Present, Assistant Retail Manager at QEII Hospital, Halifax, NS

Aug 2007 to July 2012, Receptionist at Canadian Red Cross, Moncton, NB

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