Customer Service Systems
Resume:
Ronny Pitre
San Antonio, TX 78247
Professional Background:
Citibank- Systems Generalist, San Antonio, TX January 2003-June 2014
ATM Customer Service ; provided assistance to branch staff and technicians
Supervises other employees to ensure job duties are performed accordingly
Utilizing, two trouble ticket generating software named Remedy and Gasper, which generate between 600-1200 tickets a day.
Updates Gasper and Remedy systems with pertinent ATM information to allow communication between the systems and ATMs
Field Support- by remotely troubleshooting and correcting ATM malfunctions, I significantly reduced the amount of onsite visits made by Field Engineers, saving commuting expenses, company time, and resources.
Generated low cash and ATM no dispense reports on a daily and weekly basis
Using system macros to calculate ATM downtime, quantity of trouble tickets generated -before they occur through trend analysis
“ATM Function Expert”- conference calls with managers, trouble shooting problems with the two systems with managers, training new hires in all aspects of the job i.e. how to use the systems, resolve problems with the various bank branches, to resolving technical issues concerning ATM malfunctions and Vendor disputes over cash availability
Pizza Hut- Shift Leader, San Antonio, TX January 2001-January 2003
Responsible for the supervision and training of over 20 employees and new hires, with regards to cash handling, knowledge of company policies and procedures, and subsequently reduced cash losses to Zero during tenure
Increased patronage by approximately 35%, and increasing revenue by over $500.00 a day by providing excellent customer service
Leader by example, cooked, cleaned, handled customer cares/concerns, waited on tables, took phone orders, opened/closed the store for management
Certifications:
CPR/BLS- expires in January 2017
Hobbies: Weight Lifting 17 years; ability to left 350 lbs.; Hiking, biking, swimming
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