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Customer Service Management

Location:
United States
Posted:
July 13, 2015

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Resume:

Randy Henson

North Little Rock, AR *****

501-***-****

acqpym@r.postjobfree.com

RANDY R. HENSON JR

OBJECTIVE

I desire to use my skills to continuously improve overall company profitability while accurately managing/controlling operations in the most economic and efficient way possible.

SKILLS & ABILITIES

Analytical decision making skills, critical thinking, data analysis

Great communicator, motivates others towards milestones

Innovative, keen eye for process improvement using 6-sigma tools

Fleet management, Transportation Management & Route Planning

Operations Planning & Management

Managing daily operations & requirements

Recruiting, training & development of new hires

Enforcing DOT, federal regulations, & OSHA standards

Lean inventory management & JiT operations

Recognizing subordinates, team & organizational achievements

Expert in MS Access, Word, Excel, Power point, & Publisher

Proficient in Microsoft Project & SAP (EWM/SCM)

Directing inbound, outbound, shipping & receiving operations

Determining data for drafting & analyzing KPIs

Establishing organizational goals & driving to completion

Working with C-suite & customers to provide desired results

EXPERIENCE

TRANSPORTATION & OPERATIONS MANAGER, REDSTONE CONSTRUCTION

30 Apr 14 – Present

Created a Transportation Department in order to manage & coordinate transportation of material, supplies, assets, and manpower to construction sites in a civil service based construction industry. Manage process improvement efforts in fleet management & daily operations. Raw aggregate material planning in asphalt production of 4M tons annually. Analyzed maintenance needs created preventative maintenance program. Report operations costs and financials for profitability. Mine data needed in KPI’s for strategic planning. Staff and lead 65 member team to complete company objectives, while operating $12M annual budget.

TRANSPORTATION OPERATIONS SUPERVISOR, UNITED STATES AIR FORCE

11 Nov 12 – 09 Jun 14

Supervise scheduling, training & coordinating of 96 member team for daily distribution operations to include fleet management, shipping, receiving, packing, crating, inventory management, pick-up & delivery of hardware, hazmat, bulk shipments, & miscellaneous supplies.

INVENTORY MANAGEMENT SUPERVISOR, UNITED STATES AIR FORCE

1 Feb 11 – 11 Nov 12

Managed 22 member team in receiving, purchasing, inventory control, and storage & issue operations.

QUALITY ASSURANCE EVALUATOR, UNITED STATES AIR FORCE

28 Oct 10 – 1 Feb 11

Work center inspector on compliance with regulations. Championed process improvement projects utilizing 6-sigma techniques.

DISPATCH SUPERVISOR, UNITED STATES AIR FORCE

25 Sep 08 – 28 Oct 10

Led 16 person team in support of dispatching transportation to support daily requirements.

DISPATCH ASSISTANT SUPERVISOR, UNITED STATES AIR FORCE

29 Dec 06 – 25 Sep 08

EDUCATION

UNIVERSITY OF ARKANSAS –MASTER OF SCIENCE – OPERATIONS MGMT

SOUTHWESTERN COLLEGE – BACHELOR OF SCIENCE - OPERATIONS MGMT – CONCENTRATION IN SUPPLY CHAIN MGMT

AIR UNIVERSITY – MAXWELL, AL – A.A.S. TRANSPORTATION MANAGEMENT

COMMUNICATION

Educated corporate inspectors on self-created (MS Access) asset tracking database, recognized as a best practice. After publishing setup instruction the practice was benchmarked. Furthermore, aided 8 other distribution centers in implementation & maintenance of the program.

Direct multiple teams to complete tasks associated with supply chain operations to ensure efficient & economic transportation

Maintain communication with C-suite execs to educate on KPI’s, improvement initiatives, short falls, & work center requests

Immaculate customer service rep, negotiate & tailor support agreements & contracts to meet customer needs. Awarded performer of the year.

LEADERSHIP

Managed 96 members in inventory management, pickup & delivery, transportation planning, load planning, load preparation, dispatch operations, customer service, budgeting, reimbursement accounts, safety, regulation interpretation, freight reception, warehousing, and storage & issue.

Led 46 man operation through 2 logistics compliance inspections, earned 4 best practices, 1 benchmark, & 4 outstanding performers recognized. (Received: Outstanding Organization Award)

Logistic club president, selected by peers to lead 400 member club. Raised funds, facilitated professional training, organized morale events, holiday parties, community service opportunities.

Running club course-coordinator. Created running routes for half-marathon, 10K, & 5K events serving 20,000 runners.

Led 50 people to complete homeless drive for 700+ blankets & jackets during the winter months to aid less fortunate.



Contact this candidate