Customer Service Manager
Resume:
Linda M. Gay
Augusta, Georgia 30906
******@***.***
Professional Summary
Skills
Customer Service/Sales
Management/Trainer
Accounts Payable, Account Receivable and Payroll
Microsoft word, Peachtree accounting, Advantage and Quick Books
Decision maker and excellent judgment
Experience
Customer Service/Trainer June 2009-September 2014
Christian Brands, Inc. Lewisburg, TN
Train all new hires for the in-bound call center and mail order expert
Provide services to customers, such as order placement or account information
Maintain and enter information in database
Operate all office equipment such as, fax, copier, postage, new hand print time keeper
Complete all forms in accordance with company procedures
Make copies of correspondence or other printed material
Open, read, route and distribute incoming mail or other material and answer routine letters
Yearly inventory and posted to appropriate departments
Set-up new reception area downstairs to accommodate customers orders and pick up merchandise needs
Owner/Manager July 2004-December 2008
Beautiful Repeats Boutique La Mesa, CA
Greet customers in person and by phone
Maintain schedule and event calendar for fashion shows
Open, read and distribute mail
Mail newsletters, promotional material
Accounts receivables, Accounts payable, Payroll and daily deposits and cash handling
Train new hires, and assist them how to enter all sales in Peachtree accounting and inventory
Boutique was used as a training facility for the women from Foundations Living Homes
Volunteer/Office Manager 2005-2008
Foundations for Sober Living Homes La Mesa, CA
Act as liaison between on-site managers and or tenants for 13 homes
Prepared detailed budgets and financial reports for owner
Process paperwork for new employees and enter employee information into the Peachtree payroll system
Answer telephone and give information to callers take messages or transfer calls to appropriate individuals
Collect and deposit all rents and deposit into business accounts 2 times a week
Accounts receivables, Accounts payable and Payroll
Operate all office equipment such as fax, copier, postage, printers, and arrange for any repairs
Open, read, and distribute incoming mail and answer any correspondence
Education
High School Diploma
San Diego High School San Diego, CA
References upon request
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