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Customer Service Management

Location:
Pensacola, FL
Salary:
72000
Posted:
July 13, 2015

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Resume:

JONATHAN W. BROWN

P.O. Box **** Beaufort, SC ****3

843-***-**** (C)

acqpvf@r.postjobfree.com

OBJECTIVE

A challenging, responsible position in management promoting organization development

EDUCATION

Webster University, Beaufort, SC • Masters, Business Administration, 6 Credit Hours

Park College, Beaufort, SC • BS, Management/Health Care, 1999

Moore Career College, Atlanta, GA • Diploma, 1994

Fairbanks Morse Diesel, Beloit, WS • Certificate, 1988

Drug and Alcohol Program Advisor, Norfolk, VA • Certificate, 1987

Beaufort High School, Beaufort, SC • Diploma, 1973

National Association of Linen Management, Certificate, 2001

EXPERIENCE

Assistant Head, Operation Management Department – April 2011- Present

Naval Hospital Beaufort • 1 Pinckney Boulevard • Beaufort, SC 29902

Responsible for the maintenance of and accountability for environmental sanitation levels for hospital patient, staff, and visitors; an expanding Veterans Administration Outpatient Clinic Branch Health and Dental Clinic, Recruit Depot, Parris Island, six (6) Basic Aid Station, Branch Health and Dental Clinic, MCAS, in- house Auditorium, Chapel, Navy Exchange Retail store, Two fast-food contract operation, in house patient food service facility, Naval Post Office, stand alone Pharmacy pick-up building, education and Training building, 128-bed BEQ (Bachelor Enlisted Quarters) Public Works and shop operation, tenant Command Customer Service Center and the Command’s Community commitments. Manage the housekeeping and linen/laundry operation

Responsible for the technical Environmental Services programs; provide /institutes budgetary forecast and expenditures and other data to higher management

Responsible for the overall Linen/Laundry Management program for the Command, the BEQ (Bachelor Enlisted Quarts, Branch Health and Dental Clinic, Recruit Depot, Parris Island, Branch and Dental Clinic, Marine Corp Air Station. $500,000.00 inventory of in house linen that process over 19,000 in a 20 day cycle.

Responsible for overall time keeping of Civil Service and Contract staff

Directly supervises 12 Civil Service employees, provide technical oversight to Support Services Specialist, Information Receptionist, Administrative Assistant, and Billeting Clerks, 40 contract employees, 3 linen staff; provides administrative and/or technical management of the Command’s housekeeping programs; fluctuating staffing levels, heavy outpatient visits frequent last minute adjustment to cleaning schedule, evaluate work performance, determine allocation of resources and accountability advise, counsel, and instruct, effect minor disciplinary measures, identify developmental and training needs

Assistant Command Fire Warden

Head, Environmental Services • July 2005 – Present

Naval Hospital Beaufort • 1 Pinckney Boulevard • Beaufort, SC 29902

Responsible for the maintenance of and accountability for environmental sanitation levels for hospital patient, staff, and visitors; an expanding Veterans Administration Outpatient Clinic Branch Health and Dental Clinic, Recruit Depot, Parris Island, six (6) Basic Aid Station, Branch Health and Dental Clinic, MCAS, in- house Auditorium, Chapel, Navy Exchange Retail store, Two fast-food contract operation, in house patient food service facility, Naval Post Office, stand alone Pharmacy pick-up building, education and Training building, 128-bed BEQ (Bachelor Enlisted Quarters) Public Works and shop operation, tenant Command Customer Service Center and the Command’s Community commitments. Manage the housekeeping and linen/laundry operation

Responsible for the technical Environmental Services programs; provide /institutes budgetary forecast and expenditures and other data to higher management

Responsible for the overall Linen/Laundry Management program for the Command, the BEQ (Bachelor Enlisted Quarts, Branch Health and Dental Clinic, Recruit Depot, Parris Island, Branch and Dental Clinic, Marine Corp Air Station. $500,000.00 inventory of in house linen that process over 19,000 in a 20 day cycle.

Responsible for overall time keeping of Civil Service and Contract staff

Directly supervises 12 Civil Service employees, provide technical oversight to Support Services Specialist, Information Receptionist, Administrative Assistant, and Billeting Clerks, 40 contract employees, 3 linen staff; provides administrative and/or technical management of the Command’s housekeeping programs; fluctuating staffing levels, heavy outpatient visits frequent last minute adjustment to cleaning schedule, evaluate work performance, determine allocation of resources and accountability advise, counsel, and instruct, effect minor disciplinary measures, identify developmental and training needs

Assistant Command Fire Warden

Assistant Department Head, support the shifting clinical needs and administrative demands of a hospital complex supporting base structures; determine long-range, intermediate and short range program goals and policies

Director, Environmental Services • January 2003 – July 2005

Colleton Medical Center • 501 Robertson Boulevard • Walterboro, SC 29488

Manage the housekeeping and linen/laundry operation of a 144-bed hospital

Manage the day to day supply of linen out-source

Direct the daily care/cleaning of the facility, training, budget, staffing, payroll, surveying areas of the hospital, and ambulatory center

Responsible for the Hazardous Material and Material Safety Data Sheet (MSDS)

Advisor on the EOC Board (Environment of Care) and SMAT (Supply Management Action Team)

Diversity Officer

Supervisor • September 2002 – January 2003

Westin Resorts • Savannah, GA

Supervise and train room attendants

Inspect rooms for quality of cleanliness

Director, Environmental Services • June 2000 – July 2002

Hilton Head Medical Center & Clinics • 25 Hospital Center Blvd. • Hilton Head Island, SC 29925

Manage the housekeeping and linen/laundry operation of a 93-bed hospital and services for three health care facilities

Training, managing the bio-hazard waste and linen operation programs

Develop policies and procedures

Manage the day to day supply of linen out-source

Direct the daily care/cleaning of the facility, training, budget, staffing, payroll, and surveying areas of the hospital

Leaderman / Repairman • January 1996 - June 2000

U.S. Naval Hospital • Beaufort, SC 29902

Maintain rolling stock

Repair housekeeping equipments, vacuum cleaners, buffers, scrubbers, wet-vacuum

Safety inspector

Housekeeping Aid • September 1994 - January 1996

U.S. Naval Hospital • Beaufort, SC 29902

Clean clinical areas and administrative space within the hospital setting

Casual (Sort/Deliver/Pick-Up Mail) • June 1994 - September 1994 (Temp/Part-Time)

United States Postal Service • 4290 Daley Avenue • Charleston, SC 29423-9994

Sort, deliver and pick-up mail

Dump Truck Driver • April 1994 - June 1994

Avant Construction Co., Inc. • P.O. Box 859 • Walterboro, SC 29488

Haul soil in the construction of US-278

Over The Road Truck Driver • March 1994 - April 1994

J.B. Hunt, Inc. • P.O. Box 130 • Lowell, AR

Deliver goods throughout the lower United States

Protective Suit Tester and Inspector • October 1993 - January 1994

Chemron, Inc. • 217 Bay Pine Road • Beaufort, SC 29902

Inspect suits used in chemical clean-up

Chief Engineer of Yard Tugboat • November 1991 - September 1993

Naval Station • Charleston, SC

Over see the day to day operation of yard tugs

Divisional/Department Leading Petty Officer / Drug and Alcohol Advisor, Financial Counselor •

November 1986 - November 1991

USS John F. Kennedy CV-67 • Norfolk, VA

Provide middle management, as well as counselor/advisory services to 465 junior enlisted

Transportation Supervisor, Diesel Operator • October 1983 - November 1986

Naval Security Group Activity • Homestead AFB • Homestead, FL

Supervise the operation of the command fleet of vehicles, and disaster rescue

Supervise the back-up electrical power for command missions

Hydraulic Shop Supervisor, Planner and Estimate for Repairs • May 1980 - October 1983

USS Frank Cable AS-40 • Charleston, SC

Supervise the repair of hydraulic systems on Naval submarine, and tenant units

Write work orders for repair of submarines and tenant units

Small Engine Repair, Ground Maintenance Public Works, Small Boat Craftmaster •

April 1977 - May 1980

Port Services • Naval Station • Charleston, SC

Repair small engine used for maintaining Naval Base grounds

Operate small tugboats along the Cooper River

Diesel Operator, Helo Refuel, Firefighter • July 1973 - April 1977

USS O’Callahan DE-1051 • San Diego, CA

USS New Orleans LPH-11 • San Diego, CA

USS Alywin, FF-1081 • Norfolk, VA

Maintain and operate emergency diesel generator, and helo refueling station aboard ship

AFFILIATIONS

Member, Special Emphasis Program • Tri-Command Beaufort

Chairperson, Beaufort County, Corner Community Preservation Committee

Chairperson, Beaufort County Disability and Special Needs Advisory Board

Pre-Commission Team Member • Naval Hospital Beaufort

Leadership Beaufort 2001

Secretary, Beaufort Multicultural Association

Past Worshipful Master, King Solomon Lodge #10

Past Commander – in – Chief, Mount Sinai Grand Lodge

Member, International Executive Housekeeper (IEHA)

Member, American Hospital Executive (AHE)

Member, American Legion Post 207

Vice Chairperson, Brick Baptist Church Board of Trustee

PERSONAL

Retired United States Navy

References will be provided upon request



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