Customer Service Sales

James Sheehan phone: 321-***-****

*** ********** ****** ** *****: acqpu5@r.postjobfree.com

Palm Bay, FL 32909 cell: 321-***-****

Innovative, dynamic, and award-winning sales management professional with a proven ability to provide superior sales and customer service with great efficiency. Driven by a strong desire and sense of urgency to provide exemplary results for both management and customers.

Strengths:

*Superior Customer Service Skills *Exemplary Communicator

*Rapid Rapport Builder *Expert Closer

*Master Team Builder/Leader *Experienced Trainer/Mentor

*Budgetary Control Expert *General Accounting

*Inventory Reports *Call Log Compilation

*Daily Sales Report Generation *Sales Floor Management

*Purchasing/Inventory Management *Negotiation/Arbitration

*Efficient/Error Free In All Processes *Creative/Cost Effective Problem Solver

* Professional Telephone Skills *Strong Sense Of Civic Duty

*Winner Of The Silver Award For

Exceeding Sales & Warranty Quotas

PROFESSIONAL EXPERIENCE

The Home Depot West Melbourne Florida 2014-Current

Flooring Specialist \ Sales

Ensure positive purchasing experience, assisting customers with their floor covering choices. Consistently achieve or exceed monthly sales quotas set by company.

Florida Home Improvements Fort Lauderdale Florida 2013 – 2014

Lead Generator \ Appointment Setter

Gain rapport in a fast paced environment, demonstrate and guide while setting an appointment for an in home consultation. Achieve consistent sales goals both daily and monthly.

ISGN Melbourne, Florida 2012 – 2013

Senior Processor\ Team Lead

Extensive class and online training in appraisal and mortgage processing Maintain open and consistent communication with the Underwriting Dept. to achieve consistent loan quality, loan compliance and underwriting/product requirements.

Appliance Direct Melbourne, Florida 2011 - 2012

Appliance Direct Sebastian, Florida 2008 - 2010

Assistant Manager

Managed and directly supervised sales staff on retail floor. Oversaw budgeting, accounting and customer service. Generated, compiled, and submitted daily inventory, call log, and total sales reports. Appoint, guide, and organize employees.

Palm Bay Chevrolet Palm Bay, Florida 2007 – 2008

Sales

Negotiated variations in price, delivery, and specifications with managers. Provided self critique of sales efforts, which included aiming to meet and exceed targets. Developed and maintained relationships with existing customers via meetings, telephone calls, and email. Cultivated a clear understanding of customers and requirements.

JT Custom Tile Franklinville New Jersey 1992 - 2006

Operations Manager

Managed all operations and sales. Sold and installed ceramic, hardwood, VCT, and laminate flooring. Oversaw all commercial, residential, and new construction applications. Budgetary control expert with no overtime and extremely lean overhead.

EDUCATION

Joe Verde Sales Training Course

St. Joseph’s High

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