Customer Service Nursing Home
Resume:
Shelley Katzenburger
Davenport, IA 52801
acqpkz@r.postjobfree.com mailto:acqpkz@r.postjobfree.com
Cell: 309-***-****
Experienced Manager with 20+ years managing personnel in various health care settings seeking to expand outside of the health care field.
Dedicated Licensed Nursing Home Administrator with 5+ years of experience in managing nursing homes of various sizes and specialties. Consistently achieve high family satisfaction, improvements to the census and turnaround in profitability of unprofitable facility.
Respected builder and leader of resident-focused teams; instill a shared, enthusiastic commitment to customer service and resident focused care as a key driver of facility goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Areas of Expertise
Census Building
Conflict Handling & Resolution
Increased Profitability of Facility
Human Resources Management
Staff Education
Front-End Supervision
Building Management
Staff Education
Teambuilding
Cost-Reduction Strategies
Team Coordination
Staff hiring
Professional Experience
RIVERVIEW MANOR Pleasant Valley Iowa
5/15 to present
Administrator, 5/15 to present
Manage day to day operations of a 50 bed Skilled Nursing Facility. Ensure compliance with licensure regulations for long term care facilities. Ensure compliance with requirements of the contract through the Department of Veterans Affairs to provide rehabilitation and long term care services to Veterans of the Armed Services. Manage admissions process to increase Medicare admissions. Selected Contributions:
Developing relationships with referral sources to eliminate barriers to increasing census in the building
Achieved a deficiency free annual health survey in 2015
Implementing effective hiring practices to reduce the expenses created by using agency staff
Identification of employee educational needs and implementing processes to provide the education needed to ensure the highest level of care to the residents of the facility and appropriate documentation by staff
BAYSHORE RESIDENCE AND REHABILITATION Duluth, MN
6/14 to 3/15
Administrator, 6/14 to 3/15
Manage day to day operations of a 139 bed Skilled Nursing Facility. Ensure compliance with licensure regulations for long term care facilities. Ensure compliance with requirements of the contract through the Department of Veterans Affairs to provide rehabilitation and long term care services to Veterans of the Armed Services. Manage admissions process to increase Medicare admissions. Selected Contributions:
Participation in successful contract addendum negotiations with the union representing front line staff.
Identification of barriers to increasing census in the building and implementing processes to eliminate the barriers
Identification of inappropriate staffing patterns and ensuring the patterns were changed to staff appropriately based on the building census.
ASPEN REHAB & HEALTH CARE Silvis, IL
1/09 to 6/14
Administrator, 1/09 to 6/14
Manage day to day operations of a 63 bed Intermediate Care Facility. Ensure compliance with licensure regulations for long term care facilities. Foster an environment in which residents receive high levels of care and employees are motivated to deliver top performance. Selected Contributions:
Achieved a deficiency free annual survey in 2012.
Received recognition for being 4th in the company out of 80 nursing homes in 2011 and 2012 for Nursing Home of the Year category.
Increased census by 25% to a level of 90% occupancy and maintained that level from 2011 to present.
Won “Most Improved Facility of the Year” for the company in 2010.
Improved facility profitability from a deficit in 2008 to “Most profitable for ICF level of care” for the company in 2011.
Won “Best Overall Census” award for the company in 2011.
ARC OF ROCK ISLAND COUNTY. Rock Island, IL
10/98 to 6/07 and 1/93 to 10/96
Administrator, 7/05 to 6/07
Previous Positions: Program Trainer, Program Supervisor, 1/93 – 10/96 and 10/98 to 7/05
Advanced to increasingly responsible positions, culminating in management role with oversight for four group homes including two ICF/DD’s. Directed employees and managed group home/ICF budgets for a non-profit agency ensuring compliance with multiple sets of regulations. Selected Contributions:
Trained, supervised and evaluated staff, coached and improved management skills in supervisory staff.
Successfully refined and implemented new projects in a day program setting for persons with disabilities.
Education and Training
Current Illinois and Iowa Nursing Home Administrator License
UNIVERSITY OF NORTHERN IOWA Cedar Falls, IA
BA in Elementary Education, Minor in Science Education
WESTERN ILLINOIS UNIVERSITY – Moline, IL
Course Work towards an MA in Special Education
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