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Customer Service Manager

Location:
Port Charlotte, FL
Posted:
July 12, 2015

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Resume:

Melissa A. Weiderman

**** ***** ****** **** *********, Florida 33952

518-***-**** acqpfe@r.postjobfree.com

Versatile administrative professional with experience managing human services program,

retail establishment and internet business website

Career Highlights

Opened a brand new Day Service program site for NYSARC Montgomery County

Selected as Montgomery County Chamber of Commerce Employee of the Year

Integral in growing retail clothing business from sole proprietorship to a fully running business with three employees and a manager

Recognized by Liberty Enterprises as Employee of the Month

Core Competencies

Administrative

Program Management

Scheduling

Human Resources

Purchasing

State Plan Compliance

Job Development

Partnership Building

Community Relations

Retail Management

Market Research

Purchasing

Inventory

In-Store/Internet Sales

Shipping

Invoicing

Customer Service

Accounting

Marketing

Website Management

Social Media Advertising

Web Content Development

Human Services Experience

Project Manager Liberty Enterprises Amsterdam, NY September 2010 - March 2011

Managed opening, staffing, programming and assignment of consumers for new Day Services Site

Coordinated county-wide strategies designed to shorten transportation time to day programs

Relocated over 50 individuals to 4 different sites based on their community of residence

Effectively communicated with all members of the individuals’ team to gain approval for moves

Presented progress updates at agency-wide staff meetings, speaking to groups of up to 300

Communicated with purchasing department and vendors to buy equipment and furnishing

Filtered potential job applicants, hosted interviews with senior staff and family members, reported to Assistant Director of program on potential hires, participated in final hiring decisions

Assisted individuals and staff with adjusting to new programs utilizing available resources

Melissa A. Weiderman

2103 Hanby Street Port Charlotte, Florida 33952

518-***-**** acqpfe@r.postjobfree.com

Human Services Experience (Continued)

Habilitation Coordinator Liberty Enterprises, August 2005 - May 2011

Operated a community-based day habilitation program for 17 individuals with developmental disabilities

Supervised staff of 5 Assistant Habilitation Specialists

Met with individuals’ teams and families to discuss their changing strengths and needs

Developed creative ways to help consumers increase their independent living skills, and achieve optimal quality of life

Developed and maintained community-based support systems for consumers

Engaged local establishments in the creation of employment, volunteer, and recreational opportunities

Followed all OPWDD & Liberty policies and regulations

Worked with clinicians to develop best possible clinical plans for delivery of physical, occupational, and speech therapies; provided behavioral and medical support

Supported staff with training in crisis intervention and prevention

Scheduled staff to ensure appropriate client-to-staff ratios

Retail Sales Experience

Manager Sik Threads Vintage Clothing & Rock Apparel Herkimer, NY May 2011-March 2012

Managed Vintage Clothing Store, tripling annual earnings

Researched target market and developed advertising strategies to optimize reach

Traveled to auctions, flea markets, wholesalers, and other sources to purchase vintage clothing

Developed web content, editing pictures and adding detailed descriptions of merchandise

Scheduled E-Bay auctions, operated online store

Managed brick and mortar location, tagging merchandise for floor sales

Packaged and shipped merchandise using USPS on-line, FedEx, and UPS

Scheduled staff and assigned employees’ day-to-day duties

Recruited, hired, trained and disciplined new employees

Education

Fulton-Montgomery Community College Johnstown, NY

Human Services One semester completed towards AAS degree



Contact this candidate