Manager Administrative Assistant

Chrystal Carlson Administrative Assistant 805-***-****

**** ** ** **** ****** #A Santa Barbara CA 93101 ***************@*****.***

Core Qualifications

Flexible and adaptive personality with excellent interpersonal skills

Proactive problem solving skills, leadership, tact and diplomacy

Strong administrative and documentation skills

Knowledge of HR principles

Experience examining documents and explaining procedures

Experience and knowledge of community services & resources

EDUCATION

Professional Office & Computer Skills Certificate, SBCC

Human Resource Management, Professional Certification Program UCSB

Business Law, Business Management, Marketing & Spanish SBCC

Spanish, University of Madrid Summer Exchange thru Sacramento State

Spanish, Academia Hispano Americana, San Miguel Allende, Mexico

Administration of Justice, Ventura Community College

AA Criminal Justice, Santa Barbara City College, Santa

BS Social Science - Cross Cultural Studies

Journalism minor, Public Relations and Advertising

California Polytechnic State University, San Luis Obispo, CA

MA Clinical Psychology, Antioch University Santa Barbara CA

Related Professional Skills

Office Coordination

Provided warm greeting, received time sensitive incoming email/general mail

Identified areas needing resolution, gathered info, assessed client relevant need

Exercised diplomacy, tact, objectivity, sensitivity, discretion & judgment

Problem solved difficult situations /applied independent judgment to handle exceptions

Managed files & records completeness/noted deadlines & payment

Composed letters, prepared reports, evaluations; created procedure & manuals

Maintained accurate accounting of petty cash funds and made bank deposits

Maintained schedules, set appointments including staff/facility/equipment

Coordinated supplies & development and distribution of materials/reports

Provided referral & linkage to community resources & services as needed

Human Resources

Conduct new hire introductions/paperwork and exit interviews/terminations

Completed reference checks & licensure confirmation, scheduled background checks

Coordinated & scheduled pre- employment physicals and drug screens

Photographed staff, maintained employee photo record, prepared employee badges

Monitored and managed employee relations, employee moral; and work productivity

Problem solved difficult or unusual situations; Mediated disputes, counseled as needed

Developed good working relationships, resolved conflicts with diplomacy as needed

Provided coaching related to employee performance & behavioral concerns

Facilitated training, team building & coordinated special events

Coordinated employee recognition program & incentive programs

Ensured organization compliance with laws and regulations

Updated job descriptions and current openings and posted on web and in house

Monitored, maintained, audited detailed personnel, training and I-9 files

Prepared evaluations, reports, updated HRIS, agreements & recommendations

Program Management/Administrative/Outreach

Maintained broad range of effective working relationships

Coordinated office/program planning & response regarding emergency/safety

Recruited, hired, trained, advised and mentored volunteer & paid staff

Community presentations/Outreach public information tables & recruitment

Developed promotional presentations; coordinated special event activities

Skills

Computer literate Knowledgeable/Proficient: MS Word, Outlook, Excel, PowerPoint, & QuickBooks and data management & electronic record

Spanish Speaking / Experience with Cultural Diversity and sensitivity issues

Professional Experience

Project Coordinator/Administrator/Consultant

Get It Done, Executive & Personal Services (per contract) 1988-cont

Training-Education Chair/ President, Experience Unlimited 2013-cont

Tour Guide/Event Planner, SEE California/ SEE Santa Barbara (contracts) 1988-cont

Administrative Support/HR/Front Office, Office Tea 2014-cont

Client Services Professional, H & R Block, Santa Barbara (seasonal hire) 2014

Assistant to HR Director, Visiting Nurse & Hospice Care Santa Barbara 2013

Employment Specialist/ Advisor, Oxnard College, Educational Assistance Center

Ventura County College District 2012

Event Site Supervisor/Facility Monitor, City of Santa Barbara Parks & Rec 2005-08

Mental Health Practitioner/Case Manager ADMHS of Santa Barbara County 2005-09

Administrator/ Advocate, Mothers Against Drunk Drivers S.B. & SLO Counties 2001

Counselor/ Residential Treatment, Santa Barbara Rescue Mission 2000-04

Counselor, Rape Crisis Center Santa Barbara 1998-00

Counselor, Anger Management & Counseling Services 1995-97

Internship Coordinator, Santa Barbara City College 1994-95

Bilingual Mental Health Case Manager, Head Start, CAC 1993-94

Home School Liaison, Santa Barbara School District 1992-93

Counselor/ Home School Liaison, Santa Paula School Elementary District

Outreach Consultant, Santa Paula High School District

Counselor/Educator, DUI Treatment Programs SB/Ventura Counties 1987-2003

Community Service

Disaster Services Mental Health Response Team, American Red Cross Tri-Counties

Theatre Usher, Granada Theatre & Arlington Theatre, Santa Barbara

Make-a-Wish Foundation, SEE International, Spirit of ’76, Promoting Patriotism

Community Parade Announcer, La Fiesta Children’s Parade, 4th July Parade

Ocean Hills, Hospitality Leadership

SB Downtown Business Association, Assistant Parade Coordinator, Holiday Parade

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