SUMMARY OF QUALIFICATIONS

Responsible for calling/tracking calls to customers on aged accounts receivables

Placed accounts with collection agencies and tracked collection agency performance

Proficient at working with internal departments and collection agencies to provide/gather information needed to resolve any account issues

Ability to resolve complex account reconciliations

Adept at multiple billing systems

Able to positively negotiate payments terms & resolve billing issues

Previous loan officer experience 5 years

PROFESSIONAL EXPERIENCE

Patterson Veterinary Supply, Everett, WA OCT 2012-May 2014

CREDIT AND COLLECTIONS ANALYST

Responsible for management of Pacific Northwest credit extensions/collections

Approved new orders for equipment/service

Reduced aged receivables

Maintained annual DSP well below company average

Built relationships with territory sales managers & their related customer base

Minimized credit risk related to Equipment sales by employing effective credit management skills

Employed customer service approach to credit management/collection activities

SonoSite, Inc Bothell, WA NOV 2009-May 2012

CREDIT AND COLLECTIONS Specialist

Managed receivables and collections for US accounts

Approved customer credit applications and credit limits

Credit approved new orders exceeding credit/past due limits.

Approved credit and terms/ conditions and financing options for new equipment/service orders.

Set/managed credit limits for all new customers

Collected past due invoices via high volume phone calls and dunning letters.

Resolved account receivable issues/disputes.

Managed account billing and credit issues to reach mutual resolution.

Responsible for customer account reconciliations

Initiate Bad Debt Reserve % and/or write-off recommendations

Submit approved accounts to collection agency and monitor activity

Assist with Quarter and year-end audit process

Coordinated new orders with sales, order entry and project management departments to meet ship date schedule

PHILLIPS HEALTHCARE, INC NOV 1995-JAN 2009

CREDIT AND COLLECTIONS Specialist

Responsible for accounts receivable collections for assigned territory

Approved new orders for equipment/service

Determined extension of credit to accounts, which includes doctors, medical center hospitals, city, county, and state agencies.

Collaborated with legal department to confirm terms and conditions on customer purchase orders met company guidelines.

Nurture and promote partnership with Sales Representatives, Sales Administrators, and Order Entry (internal partners).

Member of select team focused on process improvements.

Generated and audited final invoices to ensure accuracy prior to sending to customer.

Ensured timely & accurately processing of new orders and invoicing

STRENGTHS

Proven record of accomplishment in successfully negotiating payment plans.

Excellent organizational and time management skills

Strong problem skills resolving complex accounts receivables disputes

Possess strong verbal and written communication skills.

Able to work effectively in a fast past demanding environment

Self motivated to meet/maintain personal and departmental goals.

Detail oriented team player with excellent communication skills.

Operate with the highest ethics, discretion, professionalism and integrity.

Ability to network within all levels of corporate organizations

Employ Positive, resourceful, and results-oriented professionalism

EDUCATION and DEVELOPMENT

Edmonds Community College, Edmonds, WA

Rio Hondo Community College, Whittier, CA

Philips Healthcare Training

American Institute of Banking, Los Angeles, CA

Project Management Scheduling

Certification of Credit Management

Project Management Troubleshooting

Bank Accounting I & II

President HOA (home owners association) 2003-2009

Influential Leadership

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