Customer Service Quality Control
Resume:
Sherrelle M. Primm
*** ******** ***, ***** ******, MO. 63376
******@*****.***
CUSTOMER SERVICE PROFESSIONAL & CHEF
Employment
Charter Communications, TTM I 2014-Present
Provide excellent customer service and set the expectations of what the customer needs.
Troubleshoot the issues at hand and have a solution for the problems and utilizing all systems to do so.
Disposition trouble tickets including working with field techs in a dispatch capacity when needed.
Miscellaneous duties include billing issues, provisioning, dispatching, and repeat escalations.
Whole Foods Market, Cook 2012-2014
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and food.
Cook food according to company expectations.
Meet the needs of the customer in every way possible so they can have a great experience.
AT&T, CSR / Trainer 2009-2011
Promoted to EDT position to recruit, train and supervise customer service reps and trainees. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Manage operations with high call volume to ensure friendly and efficient resolutions to the customers. Meeting AT&T expectations providing excellent numbers that was required
Education
Alabama A&M University, Normal, AL
References Furnished Upon Request
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