Manager Administrative Assistant

Rebecca A. Avila

Self-motivated professional seeking to obtain employment utilizing 15+ years’ experience as Administrative Assistant 4+ years of Managerial & Assistant Manager duties. First point of contact receptionist, detailed, organized, strong working values, customer service and relations, ability to prioritize and multi task, adheres to strict HIPPA confidentiality standards.

Experience:

College Community Enterprises

Administrative Assist/Receptionist

2/2014-1/2015

Assistant to Human Resources Director, entered new employees into in-house system, generated/printed many confidential documents, completed the census reports for 3 hospitals and 5 off-site mental rehabilitation sites.

Answered light phones with phone etiquette demeanor, compiled new hire packets, employee handbooks, HIPPA, EDD booklets, ordered supplies, and assisted CFO & Risk Management Officer with various tasks, attended to the questions/needs of all office employees.

Contacted building owner of all issues related to restrooms, carpeting, renters complaints, called off site maintenance janitor, and spoke on a daily basis with Spanish speaking contracted janitor.

St. Jude Medical Center, Fullerton, CA

General Services Assistant

5/2007-10/2013

Performed Administrative duties for Director of Environmental Services Department. Generated department monthly reports, submitted O.C. Health Department correspondence, and reviewed vendor invoices for payment.

Screened calls utilizing professional phone etiquette, monitored/dispatched duties with Tele Tracking to EVS staff in Spanish, adhered to HIPPA/P&P, opened files for new/current staff, tracked/logged quarterly trainings for staff, scheduled meeting rooms, made flyers for monthly In-Service meetings, ordered catering for holiday gatherings.

Team Leader for CORE Values (Success in Organization), made presentation of system to local/national surveyors, explaining group functions of team members of initiating and completing projects, along with implementing standard of work P&P.

Hospital certified Spanish Interpreter for 5 years and EVS for 7, operators/call center staff directed Spanish calls from community and patients.

Call Center Duties: 60+ calls per shift from doctors, nurses, patients and community. Entered calls into program and disseminated those to proper departments, emergency/hazardous procedures utilized, ordered in-patient medical equipment, set up delivery of all equipment.

College Community Services, Anaheim, CA

Office Manager

11/2005-3/2007

Worked alongside Therapists in obtaining information of homeless seniors in O.C., registered patients into IRIS system, entered EOC coding charges, and attended County meetings. Performed timekeeper duties and accounts payables with monthly budget of $10,000.00.

Verified insurance eligibility, distributed vouchers/money for: hotels, local pharmacies, doctor visits, clothes, hygiene products. Ordered Office and Medical supplies through vendors.

Latino Psychological & Social Services, Santa Ana, CA

Assistant Manager

1/2003-11/2005

Registered patients into IRIS County system, entered EOC coding charges for services related to diagnosis, symptoms, age, level of care and determined financial obligations for low income patients. Generated monthly reports, completed FY Variance Report to O.C. Health Depart.

Processed payments and closed out cash drawer on a daily basis, verified Medi-Cal/Medi-Medi eligibility.

Spanish Interpreter informing patients of their rights, HIPPA, all documents, prescriptions and doctors' recommendations.

Alpha Property Management

Housing Intake Clerk

1/2002-5/2003

Registered and Pre-Qualified clients for low-income HUD housing in Los Angeles. Utilized phone etiquette with all calls from clients/community for housing information qualifications, rental/leasing concerns.

Ran credit/background checks using credit bureaus, Dept. of Motor Vehicles, Social Security and Disability departments, verified employment, calculated/collected and adjusted rents/leases for clients and completed annual reviews.

acqp1v@r.postjobfree.com 714-***-****

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