Medical Customer Service

Pamela Abraham

**** ***** ***** **** ********, TN 38135 901-***-**** acqp0b@r.postjobfree.com

Career Summary

Hardworking and dedicated administrative professional with over 30 years of experience in a variety of client-focused roles. Demonstrated ability to thrive in fast-paced environments that demand strong attention to detail and commitment to meeting deadlines. Adept at working towards achieving objectives both in groups and as an independent contributor. Seeking a Medical Secretary, Medical Executive Assistant or similar role that will allow for leverage of skills, as well as offer opportunities for career advancement.

Core Competencies

Project Management Process Improvements Critical Thinking Problem Solving Office Supervision Customer Service Accounting Communication Teamwork & Motivation Leadership Policy Enforcement Time Management & Prioritization Multi-Line Phone Systems Data Entry MS Office 40 WPM 10-Key

Key Medical Skills

Medical Administration Billing & Coding Processes Insurance Claim Processing Anatomy & Physiology Government & Third Party Payers Medicare & Medicaid TRICARE Electronic Medical Recordkeeping

Worker’s Compensation Managed Care (HMO, PPO, and POS) Insurance Claim Processing MEDISOFT Proprietary Software Copayments and Deductibles Appointment Scheduling HIPAA UB-04

Medical Terminology Lab Gem Soarian CPT ICD-9-CM HCPCS LEVEL II EMR Systems

Medical Experience

MOSAIC PRIME, LLC

Medical Billing and Document Management Assistant 2013-Present

Manage all incoming pathology reports to ensure timely accurate documentation utilizing ICD-9 and CPT in an effective and efficient manner

Liaise effectively with all departments of pathology to ensure documentation accuracy

Develop useful training manuals pertaining to office procedures and pathology-related tasks

File and organize all incoming slides and blocks; retrieve slides and documentation for all pathologists’ cases

Input all cytology test results to pathologists and file electronically; restructured and maintained electronic filing system with correct nomenclature to ensure proper document placement

Reply to all incoming calls for pathologist, surgical rotation and medical documentation purposes

Use numerous office tools/pieces of equipment including multi-function fax/copy machines and multi-line phone systems

Collect mail and distribute to proper departments

Troubleshoot equipment-related or situational errors as needed

Additional Experience

Owner/Founder, Wallpaper and Painting to Perfection, Bartlett, TN, 2004 – Present

Micro Pigmentologist/Nail Technician, Allusions Salon & Day Spa, Bartlett, TN, 2001 – 2004

Owner, Nails and Permanent Makeup by Kitten, Stuart, FL, 1989 – 1994

Micro Pigmentologist/Nail Technician, Golden Scissor Hair & Nail Studio, Stuart, FL, 1985 – 1989

Bookkeeper, TURBO Combustion Technologies, Stuart, FL, 1983 – 1985

Assistant Bookkeeper, Tri-County Tec, Stuart, FL, 1981 – 1983

Education & Community Involvement

Diploma, Medical Billing and Coding, Ultimate Medical Academy (2013, GPA 3.86)

Volunteer, Animal Rescue and Church of Christ Soup Kitchen

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