Customer Service Sales
Resume:
Debra Slater
Phone: 647-***-****
Email: acqoyj@r.postjobfree.com
Objective
I am seeking a competitive and challenging environment where i can apply my experience in Customer Service, Sales and Management, while increasing the company's reputation and profitability.
Skill Summary
Strong multi-tasking skills while working in a high pressured environment
Hands-on leadership style based on building partnerships, mentoring and coaching
Problem solver, passion for results, progressive, innovative and conceptual thinker
Proven ability to overcome objections in an effective, calm manner by highlighting benefits and showing value to the clients
Ability to establish immediate trust and confidence from clients and team members
Excellent verbal and written communication skills, comfortable with public speaking
Ability to work individually and also in a dynamic team setting
Microsoft Word, Excel and PowerPoint.
Experience
Le Château, Toronto Ontario 2012-Prescent
Store Manager
Knowledgeable of corporate strategies and financial information
Possess a proven track record of meeting or exceeding sales targets
Responsible for store operations, product pricing and placement and all other aspects of the business development
Provides on-going leadership support in career training to help staff excel to their fullest potential
Responsible for payroll, scheduling, weekly management audits, incident reports, health and safety and sales & wage
A strong attention to detail when maintaining a clean and safe environment
Maintaining a high standard in presentation for the appearance of the facility
C.I.B.C First Line Mortgages, Toronto, Ontario 2009-2012
Mortgage Servicing Officer
Continuously meet and exceed all measures including referrals (R2Rs), Call Quality, and Accuracy
Recommended appropriate solutions, products and or alternative options to resolve customer needs
Online support assisting clients with mortgage inquiries (prepayments, LOC payments and withdrawals, P&I increases and decreases, property tax calculations, online password resets, and making arrangements for arrears payments)
Provided clients with discharge options by advising procedure and calculating prepayment cost penalties, fees.
Assisted solicitors and brokers in obtaining information on new and existing mortgage accounts
Share best practices and tips to help motivate team members and help them to achieve targets
Ontario March of Dimes, Toronto Ontario 2005-2009
Personal Support Worker – York University Location
Responsible for meal preparation
Provide assistance with school projects and homework
Conducted range of motion exercises and facilitated daily outings
Assisted students with organizing their daily schedules and planning and achieving short term and long term goals
Performs duties in a professional manner, which respects the dignity and the right to privacy
Educations
Mortgage Agent Course Seneca College 2010
Business Administration Seneca College 2004-2008
Personal Support Worker Nursing Health Institute 2003
Business Applications
Target, FLM Call Center Manual (OLM),Coins, Microsoft Outlook, Xebec, Mortgage Imaging, Microsoft Word & Microsoft Excel
Awards
Excel Award C.I.B.C 2011
Top performer award C.I.B.C 2011
Excellent attendance C.I.B.C 2010
MVP in Academy Bay C.I.B.C 2009
Excel Award C.I.B.C 2009
Contact this candidate